Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 3/10

    Swiss Intl Air Lines1059 Reviews

    ✅ Trip Verified | The flight was delayed. Boarding chaotic, aircraft cabin clean. On ground, they had to start the engines twice until being ready to fly, I felt unsafe on this SWISS flight. During the flight, the seat belt… Read more
  • 1/10

    Cathay Pacific Airways1448 Reviews

    ✅ Trip Verified |   I booked this airline specifically to obtain frequent flyer miles as they are part of the OneWorld Alliance with American Airlines. I found out only after the flight the flight was ineligible for mileage because it… Read more
  • 1/10

    Silver Airways208 Reviews

    ✅ Trip Verified | The flight from Tampa to Pensacola was so delayed we couldn't wait. It was more than 11 and a half hours late. They would delay it an hour at a time, so you had to stay… Read more
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Latest Seat Reviews

  • 1/10

    Air India20 Reviews

    ✅ Trip Verified | 2 seats were allocated to me & my wife in the new A350 where both seats were not reclining. The ground staff was unaware & did nothing to sort the issue. Similarly on my flight from… Read more
  • 4/10

    Jet2.com13 Reviews

    Not Verified | Completely horrible seats. We booked and paid a fairly significant premium for allegedly extra seats in row 1DEF. A disgusting rip off by Jet2. These seats are appalling. If they provide extra legroom, it is a tiny… Read more
  • 3/10

    British Airways197 Reviews

    ✅ Trip Verified | One of the worst business class seats, tiny seat. The lay out of the aircraft is very cramped, the plane was very dirty, amenity kit awful, service in general, not so good. Read more
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Latest Lounge Reviews

  • 10/10

    Lufthansa199 Reviews

    ✅ Trip Verified | By far, this was the best airport lounge we visited on our four stop trip to Europe (BKK/VIE/ATH/VIE/BKK). The lounge is located a short walk past security control. It is well marked and easy to find.… Read more
  • 10/10

    China Airlines23 Reviews

    ✅ Trip Verified | China Airlines VIP Lounge at Terminal 1 was such a hidden gem! Not only it was very large but also extremely elegant and luxurious. Once passing through the check-in counter, we were amazed by a long… Read more
  • 3/10

    Air Serbia6 Reviews

    Not Verified | I had an economy ticket from Belgrade to Ljubjana, Slovenia, but I paid my way to Air Serbia Business lounge. Price was Euro 35. That was a total mistake. The lounge is a joke. It is dark,… Read more
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Latest Airport Reviews

  • 7/10

    Delhi Airport361 Reviews

    ✅ Trip Verified |   I gave a score of 1 out of 10 in my prior review. But I must say the airport came through and assisted me particularly the terminal manager Karan and his assistant Manish. I am thankful.… Read more
  • 3/10

    Johannesburg Airport170 Reviews

    ✅ Trip Verified | From being one of the best airports in Africa to travel through a decade ago, Johannesburg ORT has rapidly become one of the worst. On arrival, you will find dozens of immigration desks available but only… Read more
  • 10/10

    New York JFK Airport590 Reviews

    ✅ Trip Verified | This is specific to Terminal 7, used by Aer Lingus. On arrival, we were escorted from the plane to the immigration hall and being first in there was somewhat taken aback by the fact that it… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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