LOT Polish Airlines

✅ Trip Verified | 1 star is too much for this company! All the flights are delayed, the luggage are also delaying! A lot of people waiting and complaining. We miss our connection flight because the first flight delayed 5 hours. The staff are so rude, they offer solutions for the next 24 hour or 2 days to wait for a flight. And they rudely say "that's what we have, you can take your passport and leave".

✅ Trip Verified | LO190 morning flight Tashkent to Warsaw on May 6th 2024. Economy class. No online check-in available ( local regulation). Boarding extremely slow and badly organised by airport staff. We spent 40 minutes in a bus (no AC, outside temperature 28 C) waiting. Finally we reached the plane - Boeing 737 Max. The temperature inside the plane was also very high. After another 25 minutes spent in a plane - still no air condition - some passengers started to complain on shortness of breath. Cabin crew offered them water. Departure was delayed approximately 20 minutes. Aircraft in a very basic version, typical for low cost carriers. No entertainment system, no WiFi. Uncomfortable narrow seats, very small, dirty, sticky table. After take off a modest breakfast was served on a tray. Beef goulash or chicken cutlet - quite strange choice for breakfast? The meal was followed by tea, coffee, drinks, red and white wine (cheap house option). Other alcoholic beverages were available for sale. There was one toilet in front of the plane for 6 premium class passengers and two toilets in the back for 180 economy passengers. The flight was 6 hours 20 minutes. Can you imagine this queue to economy toilets? Ladies from cabin crew were focused on safety belts and their make up mainly, incidentally were really rude to some customers. Before landing in Warsaw a mystery pie and drinks were offered. The pie was covered with foil with no description. Arrival at destination airport was 25 minutes delayed. In summary, I would not recommend to travel with LOT on this route unless you want to spend more than 6 hours in a queue to toilet, without any entertainment system, having bad food served by unpleasant staff.

✅ Trip Verified | Night flight LO189 from Warsaw to Tashkent on April 30th, 2024. Duration 5 h 40 minutes. Economy class. Pretty new Boeing 737 max in a very basic version. Tight, narrow legroom, seats not really comfortable. No entertainment system!! Departure/arrival on time. After take off a modest hot dinner has been served ( choice of vegetarian lasagna and beef goulash) followed by small cake and drinks. Red and white wine offered free of charge other alcohol beverages available for purchased. Snacks and water available at the galley during the whole flight. Before landing sweet cake and tea or coffee have been distributed. Crew members - five young women - were fast and effective but strangely gloomy - they smiled a little bit (artificially) in a premium class only. There is no business class on this flight - first rows are called premium ( middle seat left empty, alcoholic beverages for free). In summary, the flight was just ok. Lack of any entertainment system and tight seats on nearly 6 hours flight make this experience slightly painful.

✅ Trip Verified | I flew from Warsaw to Seoul and back. Before the first flight, boarding was performed by bus to very remote location. Cabin was cramped (poor legroom) and a bit worn but still pleasant. Appreciate snack & drink service before lunch with free beer or wine. Lunch so-so in terms of quality and quantity. Fortunately there were free snacks in the galley. On the way back there was significant delay. IFE system was to some degree broken (but content was quite good) and food was mediocre. I don't like that they dim the cabin automatically (B787 feature) even during day flights. Cabin crew was quite polite and helpful. Summarizing the flight wasn't memorable but also not very bad. I recommend only if found good offer for reasonable price.

✅ Trip Verified | The worst airline I ever flew with. When I was buying tickets, it said that with Miles&More program I get free 23kg check baggage. Even on their page they mention it. However, during check-in they force me to buy baggage. When I wrote to support, they have response time 30 days. Really terrible service. Worse than budget airlines.

✅ Trip Verified | April 21st, 20024. Night flight from Chicago to Cracow. Check -in really crowded, long queue and slow service. As business class guests we got invitations do Executive Lounge managed by SAS. Surprise, surprise... the lounge was closed. They work till 8pm only. Check - in staff was not too concerned. "Happens!!" Boeing 787-8 Dreamliner in old, basic version. Fully flat seats in a configuration of 2-2-2. Departure / arrival on time. Regular updates from cockpit. Right after departure drinks have been offered. From menu we selected corn soup and pasta. Soup was not available - only shrimps for starter, no other choice. Pasta was terrible. Duck was just eatable as we heard from other passengers. Quite decent selection of wines and other alcoholic beverages, cakes and cheese for dessert. The service was pretty fast - then lights have been switch off and passengers were left alone. Poor old - fashioned entertainment system, Quite limited number of movies and music options. Before landing we got another meal - no selection this time. To sum up, quite good premium economy, but far away from business class.

✅ Trip Verified | The flight LO003 from Warsaw to Chicago scheduled for April 18th, 2024 has been canceled 8 days before departure. LOT offered seats one day earlier/later or refund. No option to free rebooking to other Star Alliance airlines on the same day. After long and unpleasant discussions with customer service we finally decided to travel on April 17th, 2024. The aircraft was Boeing 787-8 Dreamliner - oldest version, quite cheap and tired. Six full flat seats in a row in business class. Not extremely comfortable, but fine. Departure 50 minutes delayed. Onboard service started with drinks, then dinner was served - 3 options (different than mentioned in menu) - fish, chicken, pasta. Food just ok, nothing to remember. Nice way of serving dessert on a moving trolley - cakes, cheese, sweets, liqueurs. Decent coffee. Entertainment system quite old-fashioned, rather poor. Second meal before landing - no choice this time. Modest snacks and drinks offered between meals. Staff in business class relatively nice and helpful. In conclusion, service onboard quite fine, terrible customer service, all together slightly below the standard

✅ Trip Verified | London Heathrow to Tokyo Narita via Warsaw Chopin return - 737-8 MAX London-Warsaw-London, 787-9 Dreamliner Warsaw-Tokyo-Warsaw. Family trip for wedding for three people (but not my wife)* - very cheap in my view at about £900 return each considering about half is tax. At this price you do have to pay extra for checked bags (we bought one). There is little wait at Warsaw both ways, which is one reason I booked this route, and also the starting flights are in the evening so no silly early starts. Outbound they waved us through a doorway at Warsaw Chopin to go directly to the long-haul gate and looking at flight times it seems they hold the flight if the incoming connection is late. Chopin is a modern airport that seems a less stressful place to change planes. You are asked to pay for assigned seats but I didn't waste money on this and on three flights we were given seats together anyway even though flights pretty full. On the other flight we were next to each other behind or across an aisle. Flights mostly smooth, planes clean and modern, and cabin service was excellent with skilled and patient aircrew. But the food is Polish-oriented and rather stodgy in economy but plentiful, and if you're coming back from Tokyo - home of superb food - this is a bit of an expected let down. If you like alternative/European movies there are Polish and some other arthouse productions well worth watching. The return from Narita-Warsaw routed via near the North Pole and was more than 1 hour ahead of schedule. Legroom on the Boeing 787 is rather cramped in economy and two of us are over 6 feet. Check in at Narita is tedious and be aware that if you need to buy another checked bag as we did LOT's online system didn't let us, and chatting online they only told us at the last minute we could pay for it at Narita (about £60 but ensure they bill it to one of the passengers without a checked bag otherwise you get overcharged as they did with us first). *I know you are wondering about wife - she went business class on China Airlines so we made use of her huge bag allowance!

✅ Trip Verified | I bought a business class ticket for this route about 2 months ago. 2 weeks before flying LOT informed me that they no longer offer business but only premium economy. I asked then to pay me back the difference for this downgrade which they said they will not as they have sent me a 'voucher' instead. The experience on the Tashkent - Warsaw leg was absolutely horrible. The compartments where you put your hand luggage were full of crew luggage and blankets etc. The tray table were so uneven that a glass of water fell on my pants... food un eatable ( dry burnt chicken )... the staff tried their best but honestly LOT is not ready to deliver a pleasant service on this route! The charger for the phones do not work and a crew member told me this is always like that.

✅ Trip Verified | Only two flights, but very likely to be the last ones with LOT. First a bit more than an hour then around 4 more on a tiny airplane, which really surprised me from WAW to CAI. But what surprised me even more was the service on board. From BUD to WAW it was an apple pie with water - not even a coffee, but okay, 75 minutes, I can survive. But then on the other flight, I felt like taking one of the poorer low-cost airlines. Seriously, nothing normal for a 4-hr flight? I remember taking Malév from Budapest to Krakow, maybe 20-25 minutes, with a lot better service. And zero in flight entertainment, of course. Anyway, what was even worse, the attitude of the flight attendants, the way the checked on the belt (that was in fact fastened), the way they suspected, I was not in airplane mode or the tone they told me they don't have blankets on this flight, which another flight attendant was later on handing out on the same class, so of course, I asked her afterwards. She was the only exception.