VietJet Air

✅ Trip Verified | Cheap flights, enthusiastic staff. When I asked to buy a meal, the staff was enthusiastic and the cost was reasonable. The plane flew smoothly, the flight attendant helped me put my hand luggage on.

✅ Trip Verified | Cabin crew was nice and professional. The flight delayed insignificantly. The plane took off and landed smoothly. Although the airport was small, the ground staff were also professional and friendly.

✅ Trip Verified |   Cabin crews are very good. They support customers enthusiastically, and serve skyboss customers very attentively. The flight departed on time.

✅ Trip Verified | Not recommended. Like the other customers reviews, flight canceled and delayed last minute (24h ago), no compensation, no upgrade, customer service support totally useless. Can’t get a refund if you don’t call them in the 24h following the issue. A scam and a shame for this company. If you don’t want to pay extra fees/lose money, if you have business meetings, if you planned something or booked a hotel, do not choose VietJet Air.

✅ Trip Verified | After the first time flying SkyBoss, I switched to flying this class because it was so great. Since flying Vietjet's SkyBoss class, my flights are more comfortable, I can rest and work at the same time, check in at the priority counter, and have my own dining room and waiting room. Luggage is tagged with priority for early pick-up upon landing. Security scans priority, takes about 2-3 minutes to complete. I flew on a holiday so queuing and crowding were my concerns, but SkyBoss class resolved and optimized everything. All procedures were quick, and throughout the flight, the flight attendants were very considerate and thoughtful. Very pleased. Sau lần đầu bay SkyBoss là mình chuyển qua chỉ bay hạng này vì quá tuyệt vời, vì mình phải đi công tác thường xuyên nên với việc bay liên tục như vậy khá mất sức, từ sau khi bay hạng SkyBoss của Vietjet thì những chuyến bay của mình thoải mái hơn, vừa nghỉ ngơi vừa có thể làm việc, làm thủ tục ở quầy ưu tiên, có phòng ăn phòng chờ riêng. Hành lý thì cũng được gắn thẻ ưu tiên để nhận sớm khi hạ cánh. An ninh soi chiếu ưu tiên riêng, tầm 2-3 phút rẹt rẹt cái xong. Mình bay ngay ngày Lễ nên việc xếp hàng, đông đúc là điều khiến mình quan ngại nhưng hạng SkyBoss đã giải quyết, tối ưu được hết. Mọi thủ tục nhanh chóng, suốt chuyến bay thì các bạn tiếp viên rất ân cần chu đáo. Rất hài lòng

✅ Trip Verified | VietJet Air is a Vietnamese low cost carrier. It does what it says on the tin. It was a very reasonably priced ticket. It left on time. Quick uneventful flight. Seat was a little old, but I can’t complain.

Not Verified | This airline is terrible in all possible means. Service is poor and flights are constantly delayed, I have flown 3 times with them and every flight was delayed for several hours. I can only recommend not to choose this airline and book someone else (e.g. AirAsia), even though you have to pay few Dollars more.

Not Verified | I booked three separate flights with this airline. One flight was cancelled by the airline and I am still waiting for compensation. The second was rescheduled by the airline who refused to cancel or refund my original booking because it was made through a third party. The third was possibly the worst flight I have ever experienced. VietJet are a very poor airline with no customer service and no ability to get satisfaction. They hide behind a raft of regulations and stipulations that are impossible to argue with if you don't read Vietnamese. There is no inflight service, cabin crew were totally ineffectual to badly mannered passengers.

✅ Trip Verified | VietJet Air does not follow international practices. Beware if you are using their services. They have a track record of cancelling and delaying flight. If they cancel your flights, your money is surely gone. Flight was cancelled by airline, total of 4 tickets was cancelled. The Airline should have refunded the cancelled amount back to the person who used his/her credit card to book the tickets. Instead, they credited the amount back to the 4 persons who name was indicated on the tickets in airline credits (including 2 minors who could never fly by themselves) and refuses any transfers or credit card refunds. And they don't allow transfer of credits back to the payer of the tickets. Credits must be used up within a year, otherwise it will be forfeited. Airline hides behind terms and conditions on the website and refuses to budge Never again will we give this airline business.

✅ Trip Verified | Terrible flight experience. Took an 8.5 hour flight from Sydney to Ho Chi Minh City and apparently we had to order food on the plane before hand. We didn't know that so we didn't get a meal or a drink. We could buy meals in the plane separately but they only accepted cash. No credit card (never experienced that before on a flight). As we were only on a 3 hour transit in Sydney we didn't have cash. The cabin crew did not help at all. They basically mentioned that this was our problem. For more than 8,5 hours we didn't eat or drink. There was also no inflight entertainment. The toilets were dirty and no soap to wash hands. Never ever flying with this company again.