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Trip Verified | BA created a new low-cost subsidiary in BA Euroflyer for flights out of London Gatwick. From a passenger point of view this is meant to mean no difference in service from BA mainline short-haul out of Heathrow. However it is most definitely inferior. Firstly is the seats - BA promised to keep their old much more comfortable Pinnacle seats up to row 12 in their refurbishment of these planes with slimline seats, however at BA Euroflyer it seems the whole plane has these installed on some planes. Despite snagging a seat in row 10, we ended up still with those horrible back breaking seats that have no lumbar support and no headrests. One positive of the new seats was meant to be at-seat power to charge devices, but this didn't have that either. The onboard service is meant to include some complimentary food and drink, namely a sweet or savoury snack and a small bottle of Harrogate Spa water. What we got was horrible Nairn's Raisin Oat biscuits, without asking if we'd like the other choice and no water. On the return flight it was explicitly announced we'd be offered a glass of water for free, but this was not offered during the service. The snack was sole choice of a pack of McVities Milk Chocolate digestive, hardly premium and downgrade from some of the more alternative and upmarket offerings we've received when flying from Heathrow. On the way back we did have non-refurbished plane with pinnacle seats, this was welcome, however clearly the plane is not maintained, as one toilet had no water flowing from the tap - very irritating when you soap up to wash your hands after going to the toilet. I went to rinse my hand in the other toilet, luckily it wasn't busy, the tap was working but the sink wasn't draining and almost overflowed. Lastly the cabin crew on BA Euroflyer are very unpolished, look miserable and extremely demotivated. A lot of them a very young, we're talking late teens and clearly very inexperienced and not likely to stay long under the conditions offered to them. BA really needs to rethink its product offering in short-haul - ultimately people choose to fly with them for variety of reasons, but invariably there is a reason like us they don't fly with their low-cost rivals because they want peace of mind, less stress and to be comfortable. So replicating the likes of Ryanair, easyJet or Wizz Air is just alienating as a customer, because we choose BA to avoid the kind of experience they offer. We were on an award ticket, but looking at cash tickets they're not even cheap nor offer better timings than those rivals, despite all this bean-counting!