"a comfortable enough flight"
S Hartin (India)
✅ Trip Verified | Indigo initially changed the flight from 2.30 pm to a morning departure but the call centre was quite helpful since I could not leave in the morning from Mumbai, they accommodated me on a later flight at 3 pm in the afternoon. The check-in queue was long but very efficient and I was able to check-in my bag in no time. I had pre-booked a meal combo on the flight, the signature Chicken Junglee sandwich, which was very good and a juice (however the beverage quantity served was very little just about 100 ml). The seat was comfortable with ample leg room (a regular economy seat). The crew was friendly and prompt. Overall a comfortable enough flight.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mumbai to Mangalore |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Overall quite happy"
S Haltin (India)
✅ Trip Verified | Efficient and comfortable flight. Quick check-in, courteous and attentive cabin crew. The pre-booked in flight meal was good and the regular economy class seat was quite comfortable for this short flight with enough legroom. Overall quite happy.
Aircraft | A320neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mangalore to Mumbai |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"his fantastic hospitality"
M Aishwarya (India)
Not Verified | We would like to share our positive experience while traveling in IndiGo 6E-1005 on 04th April 2024 from Bangalore to Singapore. The service received from Mr. Karthik at the Bangalore terminal 2 Check-in staff at the counter was exemplary. I was traveling alone with an Infant, it would have been very difficult for me to handle the check-in procedure along with my 1-year-old baby. But he was excellent and courteous. The service provided by him was of a very high standard and should be an example for other crew members in any airline. We would like to thank him for his fantastic hospitality and look forward to similar services and experiences. We would appreciate it if you could pass on our sincere thanks to the above member of your crew.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangalore to Singapore |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I was three minutes late"
Yogendra Shrestha (Nepal)
✅ Trip Verified | I was denied entry to the gate because I was three minutes late. The lack of flexibility in this regard was not only disappointing but also inconvenient, especially considering that I had made efforts to arrive punctually. The flight was 40 minutes delayed later but still they forced us to pay for another. Adding to the frustration was the absence of announcements regarding boarding procedures. To make matters worse, when I opted to pay for a subsequent flight, I observed a stark contrast in the boarding procedure - I witnessed passengers being allowed to board just five minutes before departure. While I acknowledge that punctuality is essential in the airline industry, there should be a balance between adherence to schedules and customer service.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Delhi to Kathmandu |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“absolutely rips people off”
Dhriti Ranjan (India)
✅ Trip Verified | Indigo is absolutely rubbish. They had a service "fast forward" for which they charge extra money (around 600-700INR). This service used to ensure that the passengers purchasing fast forward will get their bag first after de-boarding the plane. So I used to get fast forward because it was convenient. Having travelled today, at the check in counter, the staff tells me that there is no baggage advantage and I will get priority boarding. Something their "fast forward" service used to marketed for and now it serves no purpose. Indigo absolutely rips people off for extra money and doesn't provide any service that they promise to offer.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Doha to Mumbai |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"irresponsible behaviour"
Suneet Mishra (India)
Not Verified | It was so surprising and disappointing to see delay of flight 40 mins as one of cabin crew came late and all passengers were waiting inside the aircraft. So irresponsible behaviour by Indigo.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Lucknow to Pune |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"menu was extremely restricted"
Rajesh Mehra (India)
Not Verified | I travelled from Mumbai to Jammu and from Amritsar to Mumbai. My Jammu flight was by Air India and return flight was by Indigo. I had good experience with Air India, served a meal and it was complimentary. On the other hand, I was not served anything for 70 minutes by Indigo. When ultimately they served, the menu was extremely restricted and was on paid basis.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Amritsar to Mumbai |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Their cheap fare is not worth it”
G Pea (United States)
✅ Trip Verified | I thought I've seen the worst but this is even worse, the worst airline experience I've ever had. No food or on board entertainment whwatsoever during the long fllights to and from my transit in New Delhi from Singapore with Istanbul as final destination. I'm fine with that but the on ground experience has been terrible. At the gate I was told to go to desk for document check and asked to show visa to my final destination which is after Istanbul and has NOTHING to do with my flight with Indigo. And worst of all I lost my checked in luggage once I arrived in Istanbul. That has never happened in all my 25 years of frequent travel. All of those reviews you've seen about lost luggage & bad customer service with Indigo are completely true. Their cheap fare is not worth it. I regretted not checking Indigo's reviews before taking this airline for the first time on this flight. Looking back I would rather just pay more than taking the bait of cheap fare from Indigo. Avoid it.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Singapore to Istanbul |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"pushed me to take a refund"
S Halshya (India)
✅ Trip Verified | They cancelled my ticket one week in advance on an international trip and when I pushed them to book me on another flight, they booked me on another flight but denied boarding to me at the airport and then pushed me to take a refund which I have still not received after 1 week. I had to book a long distance flight for 2 people from the airport which costed a lot more than my original ticket.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Istanbul to Mumbai |
Date Flown | February 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Crew very nervous and chaotic”
Ira Nagel (Bosnia and Herzegovina)
✅ Trip Verified | I used to love flying Indigo for domestic flights in India but this long haul codeshare flight with TK was really disappointing. It is a too big difference with Turkish Airlines. Only a one time service on a flight duration of 7,5 hours on the leg Delhi-Istanbul, which is already extremely long. The second drink was only served to half of the people and then the crew disappeared. I was only able to get a coffee by a crew call. The third round was chargeable. What a poor service. Crew very nervous and chaotic. Very very Indian English, hardly understandable. Tiny seats, not even space for arms and shoulders. No Inflight Entertainment. No, Indigo, never again on a longhaul flight. There are better options.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Istanbul |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |