"Cheap price, good service"
Duong Nguyen (Vietnam)
Cabin crew was nice and professional. The flight on time. The plane took off and landed smoothly. The ground staff were professional and friendly. Cheap price, good service, I will continue to choose Vietjet.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dong hoi to Ho Chi Minh |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“I lost a lot of money”
Deepak Gantala (India)
Not Verified | We reached Hanoi airport on 10th May to realize that our flight with Cambodia Angkor Air was cancelled. So, we had to book tickets Hanoi to Siem Reap. We approached the ticket counter for VietJet in Hanoi airport. They had a flight out of Hanoi at 16.50 to Siem Reap. We requested for 4 tickets (family). They said they had tickets, and it would cost us 77,44,000 VND. We said we are ok with the price and asked her to issue the tickets. Then she told us that they will issue the ticket if we can show her 2000USD in cash. I asked is this the requirement of Cambodia and she said no it is VietJet air policy. I asked her to show me in writing which she could not. Then we were forced to withdraw 2000USD worth of cash from ATM machines in the airport. I had to move money into multiple bank accounts due to the limit of ATM withdrawals. This whole process took us more than 1 hour. I lost a lot of money due to higher per transaction charges in the airport and also conversion fees lower per INR in the airport. After we reached back at the counter for the ticket the prices were now changed to 80,14,000 VND. When we questioned that how come the charges have changed, she said the extra baggage cost is higher now. The funny part is not one VietJet colleague even asked us currency.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Hanoi to Siem Reap |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Cheap flights, enthusiastic staff"
L Huang (Vietnam)
✅ Trip Verified | Cheap flights, enthusiastic staff. When I asked to buy a meal, the staff was enthusiastic and the cost was reasonable. The plane flew smoothly, the flight attendant helped me put my hand luggage on.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vientiane to Ho Chi Minh City |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Cabin crew was nice and professional"
Huong Do (Vietnam)
✅ Trip Verified | Cabin crew was nice and professional. The flight delayed insignificantly. The plane took off and landed smoothly. Although the airport was small, the ground staff were also professional and friendly.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Chu Lai to Ho Chi Minh city |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Cabin crews are very good"
1 reviews C Huang (Vietnam)
✅ Trip Verified | Cabin crews are very good. They support customers enthusiastically, and serve skyboss customers very attentively. The flight departed on time.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Ho Chi Minh city to Phu Quoc |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"do not choose VietJet Air"
N Barsun (France)
✅ Trip Verified | Not recommended. Like the other customers reviews, flight canceled and delayed last minute (24h ago), no compensation, no upgrade, customer service support totally useless. Can’t get a refund if you don’t call them in the 24h following the issue. A scam and a shame for this company. If you don’t want to pay extra fees/lose money, if you have business meetings, if you planned something or booked a hotel, do not choose VietJet Air.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Quy Nhon to Ho chi Minh city |
Date Flown | May 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"very considerate and thoughtful"
1 reviews P Huang (Vietnam)
✅ Trip Verified | After the first time flying SkyBoss, I switched to flying this class because it was so great. Since flying Vietjet's SkyBoss class, my flights are more comfortable, I can rest and work at the same time, check in at the priority counter, and have my own dining room and waiting room. Luggage is tagged with priority for early pick-up upon landing. Security scans priority, takes about 2-3 minutes to complete. I flew on a holiday so queuing and crowding were my concerns, but SkyBoss class resolved and optimized everything. All procedures were quick, and throughout the flight, the flight attendants were very considerate and thoughtful. Very pleased. Sau lần đầu bay SkyBoss là mình chuyển qua chỉ bay hạng này vì quá tuyệt vời, vì mình phải đi công tác thường xuyên nên với việc bay liên tục như vậy khá mất sức, từ sau khi bay hạng SkyBoss của Vietjet thì những chuyến bay của mình thoải mái hơn, vừa nghỉ ngơi vừa có thể làm việc, làm thủ tục ở quầy ưu tiên, có phòng ăn phòng chờ riêng. Hành lý thì cũng được gắn thẻ ưu tiên để nhận sớm khi hạ cánh. An ninh soi chiếu ưu tiên riêng, tầm 2-3 phút rẹt rẹt cái xong. Mình bay ngay ngày Lễ nên việc xếp hàng, đông đúc là điều khiến mình quan ngại nhưng hạng SkyBoss đã giải quyết, tối ưu được hết. Mọi thủ tục nhanh chóng, suốt chuyến bay thì các bạn tiếp viên rất ân cần chu đáo. Rất hài lòng
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Hai Phong to Ho Chi Minh City |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"reasonably priced ticket"
66 reviews Richard Laycock (United Kingdom)
✅ Trip Verified | VietJet Air is a Vietnamese low cost carrier. It does what it says on the tin. It was a very reasonably priced ticket. It left on time. Quick uneventful flight. Seat was a little old, but I can’t complain.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh City to Hue |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“This airline is terrible”
Christian Obando (Netherlands)
Not Verified | This airline is terrible in all possible means. Service is poor and flights are constantly delayed, I have flown 3 times with them and every flight was delayed for several hours. I can only recommend not to choose this airline and book someone else (e.g. AirAsia), even though you have to pay few Dollars more.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Krabi to Bangkok |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no customer service"
J Giuffre (Australia)
Not Verified | I booked three separate flights with this airline. One flight was cancelled by the airline and I am still waiting for compensation. The second was rescheduled by the airline who refused to cancel or refund my original booking because it was made through a third party. The third was possibly the worst flight I have ever experienced. VietJet are a very poor airline with no customer service and no ability to get satisfaction. They hide behind a raft of regulations and stipulations that are impossible to argue with if you don't read Vietnamese. There is no inflight service, cabin crew were totally ineffectual to badly mannered passengers.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | DaNang to Hanoi |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |