Akasa Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 146 reviews
4/10
No Skytrax Rating
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7/10

"Great airport staff"

(India)

Not Verified |   Had a comfortable flight last night. Great airport staff, nice hospitality. Special thanks to Arpita and Shivaji they have helped me a lot at the check in.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Mumbai
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Excellent airline"

(India)

Not Verified | Excellent airline. I flew with my pet and everything was smooth. Very helpful ground staff and crews. Tasty food. On time flight. This will be my go get flight from now
AircraftBoeing 737 8 max
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Kolkata
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Waste of money and time"

(India)

Trip Verified | Worst experience. No value of time. Always flight are delayed and simple word by Airline staff for inconvenience is just saying sorry. Not professional & time bound. Waste of money and time.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Ridiculous customer service"

(India)

Trip Verified | Ridiculous customer service. I was charged extra luggage for ~1 kg extra luggage. The lady at the service counter suggested to try and travel other airlines as well for service comparison. I'm really going to refrain myself from booking this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePune to Bengaluru
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Extremely satisfied"

(India)

Trip Verified | Extremely satisfied with Akasa Air service. They provide timely updates, cabin crew is helpful and what I appreciate is they have a crew with gender neutral dressing and the members speaking multiple languages. Several options in food.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePune to Banglore
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“no consideration for passengers”

(India)

Trip Verified | Worst airline, no consideration for passengers. Flight aborted half way on run way after waiting in plane for 1 hr, took it back to terminal for re-fuelling, passengers remained in plane for more than 3 hrs and no any snacks offered. Refused people to deplane and re-boarding.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePune to Ahmedabad
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Horrible service"

(India)

Trip Verified | Horrible service. First they change in timing not once but twice, then change in the gat thrice, then change in seat no. as the airplane changed. Then after so much, the flight delayed with not so helpful staff.
AircraftBoeing 737 -8 MAX
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Goa
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Very polite ground staff"

(India)

Not Verified | Very polite ground staff as well as crew. I and my husband were travelling together but we were assigned different seats. The executive at check in counter Mr. Babloo was very cooperative and assigned us seats together. I’ve not experienced this with other airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Mumbai
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Consistently delayed"

(India)

Trip Verified |   Consistently delayed. Ground staff makes it sound like it’s very common although in my experience all other airlines either inform in advance or are on time These people waste your time and this is not my experience alone for the first time. It’s every single flight that I have taken with Akasa whether it’s me my husband or my friends.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBombay to Bangalore
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the worst airline"

(India)

Trip Verified | Akasa Air is the worst airline. I tried to get my bag scanned at 1:00 PM in Gauwhati, but they said I had to wait 40 minutes. I asked the team to do it early, and one of them started arguing with me. A total of five members are available, but none of them are ready to scan.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGuwahati to Bangalore
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no