"They should be shut down"
Angela Lowe (Australia)
Not Verified | Zero customer service. Requesting wheelchair assistance is an absolute nightmare. They promise you it will be provided but then leave you high and dry. All phone numbers provided reach only Chinese speaking staff who play a recorded message which is of zero help. I have travelled the world and have never dealt with so much incompetence in my life. Countless phone calls, emails and online form submissions get left unanswered. Frustrating to say the least. Never will I fly with China Eastern Airlines again. They should be shut down.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Brisbane to Budapest via Shanghai |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"look forward to flying with them again"
Simon Middleton (Hong Kong)
✅ Trip Verified | Economy return from Hong Kong to London via Shanghai. All flights departed and arrived on time, planes were very clean and comfortable, with plenty of legroom and recline and compared favorably to other airlines I have taken between the UK and HK over the years. The biggest surprise for me was the tasty food, which was plentiful and the excellent, friendly cabin crews on the four flights. The food was above average to good and much better than the last two European carriers I flew with. The cabin crew were polite, impeccably mannered, hardworking, and on the last leg between Shanghai and HK, the kept reminding everyone on the tannoy that the significant turbulence was nothing to worry about. They were so calming for the nervous flyers and it really helped my wife. There aren't many movies on the entertainment system compared to the hundreds that other airlines have, but I enjoyed watching a couple of flicks I had not seen before as well as fabulous episodes of All Creatures Great and Small on the tv section. The airline flies over Russia, so flight time is currently faster than most carriers. Transit in Shanghai is efficient, though it is true that security there is stricter than most transit cities. But it has to be done. I'll look forward to flying with them again.
Aircraft | A320/A332/A321 / Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Gatwick to Hong Kong via Shanghai |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"So disorganised in the 21st century"
Russell Ferrao (Australia)
✅ Trip Verified | The plane had mechanical issues and the flight was cancelled. Still spent 3 hours on the plane whilst we watched our luggage being offloaded. Only to be served food so that by the time we got off the plane the airport was closed and all systems were shut off. We finally got out of the airport on a bus at 5am, 8 and a half hours later. Why so long for such a small number of people. So disorganised in the 21st century. The team acted like this was the first time it had ever occurred and had no idea what to do. Would i travel with them again - not willing to take the risk.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to London via Shanghai |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“lack of flexibility and understanding”
Harsh Panchal (Australia)
✅ Trip Verified | I'm deeply disappointed by the lack of assistance and understanding from China Eastern Airlines regarding my recent booking for flights to Turkey. Unfortunately, due to unforeseen circumstances, I was unable to obtain a visa for my trip. Despite my efforts to cancel the flights in a timely manner, I have encountered significant obstacles in obtaining a refund from China Eastern Airlines. The lack of flexibility and understanding during this difficult situation has been extremely frustrating. As a loyal customer, I expected better customer service and support from China Eastern Airlines. It's disheartening to see a lack of empathy and willingness to accommodate customers facing genuine issues. I urge China Eastern Airlines to reconsider their refund policies and provide better support to customers facing unforeseen circumstances beyond their control. I hope that in the future, they will prioritise customer satisfaction and provide more flexible solutions in similar situations.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Adelaide to Istanbul |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“no responsibility for they own mistakes”
Ernesto Buono (Australia)
✅ Trip Verified | I purchased a ticket premium economy, they swap the aircraft from Shanghai to Rome and no premium economy available anymore. No communication to advise that no premium economy available, no effort was made to upgrade to business, no responsibility for they own mistakes and poor communication.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Sydney to Rome via Shanghai |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"The worst Business Class"
C Lang (Hong Kong)
✅ Trip Verified | The worst Business Class I have ever taken. Lack of space for leg just like Economy Class. Without clean enough. The table was broke (and caused a glass of cola was poured on my clothes). Food was also bad (vegetables were too salty and fried chicken were really tasteless but not crispy). 去上海辦點事,沒想到刷新了我對公務艙的認知下限,WUH天河-PVG浦東-HKG赤臘角,武漢MU國內出發休息室都比較小,麵也沒有以前的好吃了,機上居然沒有歡迎飲品和毛巾(跟後面比都是小問題)?MU在PVG的國際休息室也沒有那麼高品質,食物都不太行,就麵還算行?飛香港的飛機同樣是737-800,公務艙只有小臂那麼長的地方放腿,而且飛機保養根本沒做吧,衛生方面也很不乾淨,小桌板一拉就歪,可樂直接潑身上了,只能說飛機維護了,但只維護了一點點。。屬於是花公務的錢去坐了超經?毫不客氣的說,超經除了寬度比不上,其它樣樣爆打。而且PVG不是MU基地嘛,機餐只能用慘烈來形容,一餐中最好吃的是水果⋯⋯主菜的炸雞和配菜幾乎沒味道,炸雞外皮還是軟的,冷菜卻齁鹹,米飯是硬邦邦的,加熱好的蒜香法棍卻是軟塌塌的⋯⋯以敝人淺薄的旅行經驗來說,這次的公務艙是所有國內國際航線最差的,無論是MU自己,還是國內外其它航司,前一程WUH-PVG相同的機型737-800都比它好太多太多。。
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Wuhan to Hong Kong via Shanghai |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"absolutely shameless"
96 reviews Michael Schade (Germany)
✅ Trip Verified | Lanzhou airport is an absolute disaster for non Chinese speaking international Traveller as nobody speaks English. China Eastern is suppose to depart from terminal 2, but my check in counter could not be found as my flight did not appear on the flight departure screens. Information counter staff unable to help. I found the counter finally in a remote corner of terminal 1. Check in had to be done via Google translate, no Lounge available. I received one cup of water throughout this almost 4h flight. No food, nothing! Budget carrier are offering food for sale, but China Eastern offers nothing on a 4h international flight; absolutely shameless. Never again!
Aircraft | A320 Neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Lanzhou to Bangkok |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff with very limited command of English"
96 reviews Michael Schade (Germany)
✅ Trip Verified | Check in at Bangkok airport swift and friendly. Boarding well organised. Seats on the rather worn aircraft not very comfy, but ok legroom. Food not very good. Service was decent, but staff with very limited command of English. Flight departed on time, and arrived 20 minutes early.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Lanzhou |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“This is the worst airline I have flown”
J Booch (Australia)
Not Verified | This is the worst airline I have flown with. They cram everyone in the back section and there is a whole middle section empty but they won't let you move. The food is inedible and you can't even get a glass of wine on a 12 hour flight. The movies are very old.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Rome to Shanghai |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"food and beverage very bad quality"
A Sanchez (China)
✅ Trip Verified | No inflight entertainment updated, food and beverage very bad quality and no fresh products. Plane got redirected to a different airport per 4 hours, not much help or extra food from the airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Shanghai |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |