Auckland Airport

Not Verified | Unprofessional service and staff that can't cope with amount of passengers going thru the airport, masive backlogs, no intention to process passengers for earlier flights faster, rude and ignorant staff before the bio security entry. They don't understand how the basics of the timing when the airlines are closing the flights and adequately when asked process passengers on the fast track that does not exist, closed bio security processing gates and passengers piling up. Thw airport is unfixed from the floods from last year - car rental area, long walking to pick up the car, unclear signage to the car rental area.

Not Verified | I have travelled around the world and believe this airport to be one of the worst. Customs lines were atrocious, staff was embarrassing and then waited 40mins to pay at the parking machine. The carpark is about a 15mins walk away. Horrible experience

✅ Trip Verified | No quiet space to sit and study or take calls. Lack of shops. An airport I would avoid transiting in. There is also a lack of plugs and charging facilities and water fountains, and after extensive looking I found some plugs in a noisy place to study but hard to hear even through headphones. It feels poorly designed

✅ Trip Verified | One of the worst experiences I ever had. The security staff manners at the security check certainly leave some space for improvement. But the main situation that we had with them was that the airplane was fully boarded and waited for the security guy who just didn't like my toothpaste which was a nearly emptied 110 g tube, which to his own judgment was too large. At some point, it seemed that guy was just restfully taking his time to find out what he didn't favor inside my pouch bag. Of course there was a completely opposite mindset on our end. Luckily Korean Air sent us their associate to follow up, who was dedicatedly waiting till the last moment. Then we had to sprint to the plain along with the Korean Air associate, who seemed way fitter for this kind of job then us (family of four with two children)., To sum up, if you and your family love coming out of your comfort zone and breathlessly dashing to the fully packed up aircraft, only waiting for you and your family, then Auckland Airport is definitely your choice.

✅ Trip Verified | The best thing about this airport was the ease of drop off pick up and shuttle access. Now however that has "improved and changed". So signs tell you it is a 5-7 min walk to the new shuttle bay. A lot of this is not covered so would be awful in rain or covered by high roofs so awful in a strong wind. You go through a container part which is so noisy with trolleys and would be very slippery in the wet. The walk with my trolley took nearly 10 mins. Although there is some shelter for those taking taxis, there is none for those taking shuttles- or for the shuttle drivers. There is no place to leave your trolley which will cause damage in high winds. Who designed this crazy system? Why "fix" something that was not broken. It is awful for those who are elderly or less abled and my leg really hurt after this long walk. I know the shuttle drivers say it has really impacted their customers, all badly. To funnel people to a bus system that does not link with local bus hubs is equally crazy. What were you thinking?

Not Verified | Very modern but lacks eating venues and the place we chose from a choice of 2 was terrible. The vantage bar staff were poor, not the typical kiwi service. They all were on the phones and not engaged, the place was shut early because they wanted to go home but we had a midnight flight.

✅ Trip Verified |   We arrived at 530am this morning on time and now at 6:45 we are still waiting at the carousel for our bags, by the time I clear customs it would have taken me 2 hours just to exit this airport. This happens all the time. If it’s not waiting for bags, the lines through boarder security takes another 30minutes to an hour. Seriously worst international airport in NZ

Not Verified | This airport is disorganised, badly signposted and the new taxi pick up is legitimately as far away from the terminal as you could possibly get! Most airports try to make it inconvenient to drive yourself - not AKL! Drive yourself & You’ll save about 1km in walking to ride shares or taxi. All the new walkways also have big gaps in them which make wheeling luggage the most frustrating thing you’ll ever experience. It’s like the person that designed the whole thing has never used an airport before.

✅ Trip Verified | AKL is the worst airport I have been to. There is not adequate parking for pickups and drop-offs. It's always hot and humid in the airport terminal. Either there is no air conditioning or it doesn't work. It's more pleasant outside. The lines to get through security are atrocious. We have a child under the age of 12, so we were forced into the line that requires an agent to process your passports. Of the seven desks they have, only three were staffed. It took an hour to get through that part of the line, meanwhile the line for the automated passport inspections was much faster. While in line, numerous frantic passengers were pushing their way to the front in order to try and reach their gates on time. When we finally got to the front of the line, they paused the processing because the next line for the x-rays was full. Meanwhile, the automated processing continued to allow people through. This whole process is very tiring, frustrating, unfair and a huge waste of time. The entire operation is massively understaffed. Also, there are signs warning you of a $1,000 fine for the crime of using your phone while you're stuck in their stupid line! For some airlines it's a long and circuitous walk to get to the gate. You have to walk around a lot of duty-free stores on your way out. This airport has not been designed for travelers. Nobody cares about overpriced perfumes and I can't imagine many people would even have time to shop after the whole security nightmare. To top it all off, they have a sign warning passengers against being rude to their staff. I don't think anyone is being rude, we just want to get to the gate on time. This airport is a huge black mark on New Zealand.

Not Verified | Having to pass through this airport for both arrival from an International flight and departure from a flight within to International destination, this airport failed on both accounts. Their signage is very poor and ambiguous. We had to go through security 3 times upon arrival from Canada as we were completely lost as to which corridor to take ( which for some unknown reason is called the transit corridor, which evokes an actual bus or something, which it isn't). Even the staff who escorted me to where I needed to be were wrong, and so much time was wasted trying to figure out which floor and corridor to take. When you disembark an International flight and are greeted with a sign that says 'International passengers', would you not assume that it means you go that way? Apparently not. Long line-ups for security and customs. On our return flight, the bus that takes you from the domestic arrival gate to the International departure gate was nowhere to be seen. So, as an older woman, I had to walk at the fastest pace I could (took 15 min at least), only to have to wait in another long line up for security, etc. If it hadn't been for a passing airport shuttle that was taking another couple of passengers to their plane, we would have missed our connecting flight. In fact, our seats were already occupied when we arrived at our plane. Those passengers had to get off of the plane so that we could continue our flight. Worst airport experience of my life.