American Airlines

✅ Trip Verified | I am beyond upset. I left my house driving nearly an hour to the airport, parked in a parking garage (parking fee), shuttled (tip) to the airport, got through security and was sitting there by 9 am, 2 hours before boarding ($110 in the restaurant). Maybe ½ hour before boarding I get a message the flight was delayed, then it was cancelled, then I was rebooked for another flight. I stood in line for ½ hour only to find that the 3rd flight I was “rebooked” on was cancelled and the received a boarding pass for the next day boarding at 7:27 am directly to Phoenix. I had to wait another 2 hours in baggage claim to find my luggage I checked. Then drive an hour home, just to do it all again the next day. I was at the airport for over 7 hours for nothing! When I checked in at 5 am May 17th AA tried to charge me to check my bag. I prepaid to have 1 bag free. Apparently they didn't show that I got my bag back May 16th. If this trip was for pleasure, that would be one thing. My dad passed away May 3rd and we had planned a family dinner may 16th, and May 17th setting pictures, flowers, etc. up at the church for his service May 18th, Saturday morning. This is completely unacceptable. I should get a total refund for my inconvenience.

Not Verified | I will never fly American Airlines again. It took me 2 days to get home from Ohio. My scheduled flight was at 12:47pm. I got the airport at about 10:30. The flight was delayed because of no pilot. At one point they told us they found a new flight crew and that they were on their way. 2 hours later and still no flight crew. When questioned, they attendant said they they haven't found a flight crew yet. Someone said that told us on the load speaker they a crew was on the way (which many of us heard), they said they never said that. A total lie. All day they just kept changing the departure time wasting our time sitting there all day. I could have tried to find a different flight, but they just kept dinking around with us. I didn't end up leaving until almost 6pm the NEXT day. Horrible service and a waste of two days. I will never fly with them again.

✅ Trip Verified | American is the worst airline I have ever flown and will never fly here again. I had a flight at 2:50ish on a Thursday. We get a delay, then another delay until it’s delayed until the next morning where the flight was suppose to depart at 8:00am. I’m here at 6:30 and then we get another delay to 10:30, then we get another delay to 4:00pm. I’ve checked out of my hotel, have now wasted well over 24 hours and more money I didn’t want to spend but had to. Turns out there’s something wrong with the plane window and they don’t have the parts in Fort Lauderdale to fix it so they had it shipped what the guy initially said Miami, now he’s saying the parts aren’t even in the state. No one could have the decency to issue reimbursements, vouchers, nothing, to the people they’ve screwed over for this flight. One lady had to see someone before that person died and they said there was nothing they could do cause all the flights to Chicago were sold out on every other airline as well. The incompetence of this airline will go down in every story I ever casually talk about flying. Shame on you this airline. You’ve lost a customer. Will never spend another dime with you all because of this awful experience.

✅ Trip Verified |   Bucking a trend here I have mostly positive things to say. Although the flight was late (mechanical plus thunder storms) the experience up front has been very positive. The seat is one of the most comfortable lie flats (7L).The food was excellent and the service was friendly and efficient although clearly these women are having a tough time what with 2 weeks of stormy weather,massive holiday crowds, and entitled customers. They really provided what felt like an international level of service. The delays were handled professionally by the gate agents who also have had to had a rough go of it. Entertainment was great and wi-fi was excellent.

✅ Trip Verified | I was trying to fly home to San Diego from the San Antonio airport in Texas, and my experience with American Airlines was an absolute nightmare. First, my flight to Dallas was delayed by six hours, and then it was canceled. I was rescheduled for a new flight, which was also canceled. This happened five times in total. Eventually, I had to book a new flight directly with Delta Airlines just to get home. The final rescheduled flight by American Airlines was also canceled, causing me to miss two days of work. I was stuck in the airport for hours, which was torture. To make matters worse, one of the customer representatives lied about the airplane not being at the airport for one of the canceled flights. Using a flight tracker, I could see that the plane was indeed at the airport, and I could even see it outside the window. This experience was beyond frustrating and unacceptable. Save yourself the trouble and avoid flying with American Airlines at all costs.

✅ Trip Verified | Received messages for delayed flight multiple times, similar to what I experienced last year when I waited in Los Angeles all day before I asked to be transferred to another flight. Some ratings below are based on my experience last year because it is not yet known for this flight (such as seat comfort).

Not Verified | I was scheduled to board the flight at 8.25 and eventually arrive at SFO at 12.50AM. This flight was delayed, causing me to miss the connecting flight to SFO, forcing me to layover at Phoenix for 7 hours and then taking me to San Jose instead at 9:14am the next day, forcing me to be late for work. I would need to take another form of transportation from San Jose to my Destination at SFO at my own expense.

✅ Trip Verified | This review is 5 stars for Giovanni the American Airlines representative who noticed I had been at the airport all day. She asked me this and I explained to her that my flight was delayed several times over to repair a tire and I have been here since 6:20 am and I'm on standby for the red eye flight. Giovanni then insisted on helping me to make sure I could get on the next flight that was at 11:59 pm. After working her magic she was the only one to guarantee me a flight to leave so I could make my connecting flight in Dallas to get to Baltimore. She went above and beyond to assist me and I am extremely grateful for her. I was told that the 11:59 pm flight was full and I was 4th in line for standby initially but Giovanni showed something different. Please hire more caring and attentive people like Giovanni. People just want to make it to their destinations and special occasions without being given the run around. Keep being the star that you were today Giovanni! Thank you tremendously! Again my rating is primarily for Giovanni. Along the way the people I spoke to over the phone and at the airport had good customer service but Giovanni saved the day for me!

✅ Trip Verified | Let’s play a game. Close your eyes. You're at a busy airport waiting for your departure. Static, then an overhead announcement that your flight is delayed because the airlines doesn't have a plane. Which airlines are you on? If you said American, you win! The average flight delay for American is 57 minutes. Here's another number. 18. Today, 18 people on our flight missed their connecting flight from Philadelphia to Athens, also an American flight. We were told "if you hurry, you'll make it". Yet none of us did. The two terminals were miles apart. No transportation was offered or provided. And *that* flight left on time. We were rerouted through London and Frankfurt. The American agent told us we'd have plenty of time to make connections but did not factor in clearing customs in Frankfurt. So we missed that flight too, not by a little, by a lot. As I write this I am in Frankfurt with no way to get to Athens until (perhaps) tomorrow. Our tour left without us--everyone who didn't fly American was present and accounted for. Since I don't work for American I have to return to work on time and on schedule. I can't tack a couple days on to this vacation. So, if you have no choice but to fly American, stay home. And American, change your name. Latvian Airlines. Azerbaijan Airlines. Anything but America--you're embarrassing all of us.

✅ Trip Verified | NEVER fly American. Our flights were delayed both to our destination and coming home. 99% of the staff are extremely unhelpful if not rude. They do not care to help and say do it through the app or call customer service and they do not help either. Our experience to our destination was absolutely terrible but coming back I was hopeful it was just a bad experience and this would be better…just to have a very similar experience. Again I cannot emphasize enough how unhelpful the staff is and how rude they are. Spend the extra money to fly an airline that you know will care about getting you where you need to be. I’d give a zero overall but this won’t let me.