Breeze Airways

✅ Trip Verified | Absolutely unreliable airline. Flew twice on the airline and always late by 3-6 hours. The do not even have the coursey to inform in advance and it's always delayed by the gate. On every delay it was the same excuse of 'technical issues' which is just a load of rubbish, for the amount of money they are charging they should have a top condition flying fleet.

✅ Trip Verified | Booked twice with Breeze. Both times the flight was cancelled hours after it was supposed to depart. The first time, we were not even notified that the flight was delayed until we had already arrived at the airport. Turns out the plane was still on the ground in Orlando, 3 hours away. Breeze could have - and should have - let us know hours before. Clearly Breeze knew the flight would be delayed many hours because the plane was still on the ground in Florida. We waited almost 8 hours at Plattsburgh with no information at all except "the plane is coming." The plane finally arrived more than 8 hours late, we boarded, taxied out, then taxied back in again, purportedly due to a failure in the overhead speaker system. Then the flight was cancelled. The flight was rescheduled for the next morning - at 7am! - then rescheduled 8 more times. It eventually went to the next day, again, 2 hours late. Total nightmare. We gave Breeze a second chance. Bad decision. Basically a repeat of the first time, but at least Breeze canceled the flight when it was 2 hours late and the plane (again) still hadn't left Orlando, rather than making us wait at the airport for 8 hours. This time we wasted only 3 hours. But the flight was not even rescheduled, it was just cancelled. Had to drive to Albany to fly JetBlue. These guys at Breeze are not beginners. They started JetBlue, back when JetBlue was a quality airline. But Breeze is a complete disaster. It joins the ranks of Spirit and Frontier. Cheap flights that are many hours late and/or canceled 99% of the time. Such a shame. The planes are nice and the routing is nice. But until Breeze gets it act together, it joins the ranks of Spirt and Frontier on our Do Not Book list.

Not Verified | I have flown Breeze three times all together. My very first flight last year was wonderful. It was listed as a $29 flight and it was. This last flight that I took on May 20th, was from Tampa to Gulfport. When I booked I was discouraged because of the prices had went up so much. I really should say not the price of the flight, but if you've ever flown Breeze before you will know that when you go to book there is a section that says do you want nice seat, nicer seat, or the nicest seat. It used to be when Breeze's first started for a long time the nice seat was completely free. Not any longer so that increases your ticket price a minimum of $35. I guess my issue this time was I paid an extra $52 to be completely up front with the leg room the free drinks and snacks. Unbeknownst to me there was no snacks except one waffle. I contacted them and they said well normally we have popcorn potato chips m&Ms cheese and crackers I was told by the stewardess that no one stalked the plane. So yes I was discouraged I had paid extra I couldn't even get a drink or a snack.and it makes it really bad for the airline itself because they could have sold snacks to the people in the back but they didn't have any.

Not Verified | I have flown with Breeze twice both flying out of PVD Airport RI. I am seeing so many negatives on this airline which I’m surprised. I loved everything about my experience but mostly how nice the flight staff were. On 4 flights everyone was friendly and accommodating. This may seem minor but I avoid flying United, Spirit and US air at all cost because of past experiences for me and other passengers. Not to mention delays, cancellations and loss luggage. Also people mentioned in reviews you have to pay for drinks and snacks so do many other airlines. The days of freebies are gone. Seats were very comfortable I didn’t feel cramped at all. Most planes I have flown in the past my knees were almost touching the seat in front of me. Very uncomfortable if you’re in the middle seat. But I loved flying Breeze and until I don’t Breeze is definitely my go to airline.

✅ Trip Verified | If you don't want to waste your money and time, don't travel with this company, they have terrible customer service, they only assist you by text and none of their employees know what to do. They left me stranded in Alabama until the other day because they oversold the flight and then they made a change of plane to a smaller one and they were left with about 6 people. The only thing they tell you is that they can't do anything. You text customer service and they can't do anything either. It cost me almost 600 dollars to be stranded in Alabama. We rented a hotel. car AND the company. It says it will return them in 30 days. To make matters worse, I received a msg today that I have to fill out the claim again because it doesn't appear, but how can it be? They need to give better training to their employees who don't even know the links they have to send you to make claims. Si no quieres perder tu dinero y tiempo no viajes con esta compañía tienen un terrible servicio al cliente solo te atienden por texto y ninguno de sus empleados sabe que hacer me dejaron varada en Alabama hasta el otro día por que sobre vendieron el vuelo y después hicieron un cambio de avión a uno más pequeño y se quedaron sobre 6 personas Lo único que te dicen es que ellos no pueden hacer nada que textees con servicio al cliente y ellos tampoco pueden hacer nada Me salió casi 600 dólares el quedarme varada en Alabama alquilamos hotel carro Y la compañía. Dice que los devuelve en 30 días Para colmo recibo un msg hoy que tengo que volver a llenar el reclamo por que no les aparece pero como es pocible Nesecitan darle un mejor training a sus empleados que no saben ni los links que te tienen que enviar para hacer los reclamos

✅ Trip Verified | As i booked in January, i was so happy to snag a deal with Breeze Airways. But never had I expected that come April 27, 2024, we will be delayed for 10 hours at Jacksonville International Airport. We took the effort to come on time for the check-in process at 6 AM. But they made us wait a lot at the airport and there was no proper customer agent that is present in the boarding area to attend to those stranded passengers. Yes, they made us wait for 10 hours. As for the flight, it was great and uneventful. Flight attendants are friendly and attentive to the needs. The 5 hour flight to Las Vegas was not made boring due the availability of WIFI. The only downside is the 10-hour delayed flight.

✅ Trip Verified | Recent flight from Madison Wis to Orlando Fl May 15th. The Day started off not great, got notification of my delayed flight at 8:31a.m. for a 9:40 departure (I was already at the airport) Problem was that the airplane I was supposed to be on hadn't actually left Orlando yet. With only two Breeze flights a week out of Madison my options looked bad. The gate agent did not have a lot of information about when we would be able to go other than the plane had not left Orlando due to weather. Considering the unknowns of weather Breeze was very communicative, gate agents let us know when the plane left and as it arrived got everybody in the terminal ready to board quickly and be on our way. They boarded us quickly unfortunately we were delayed again before everybody could get on and seated. The pilot was outstanding, he was the one on the plane that explained why we need to get back off and in the terminal he spent a good 20 minutes talking to people and letting us know that he was going to do everything he could to get us out as soon as possible. Our new expected departure of 6:00 p.m. kept moving earlier and Breeze Air constantly sent email updates to keep us informed. They also provided $20 emailed vouchers for food and beverages. The flight got a clear to go and the captain, gate agents and flight crew hustled everybody on board to make sure we didn't miss our slot. The gate agent even delivered food from the terminal that a passenger decided not to wait for. What could have been a bad experience was saved by an awesome pilot and attentive and helpful crew. Flight itself was comfortable (had Ascent class) with roomy seats and lots of leg room and charging ports. Complimentary drinks, snacks and wifi. Snack choices were limited but ok for a short flight.

Not Verified | Terrible airline! On my way to Florida the flight got delayed from 3 to 7 and then to come home it was delayed again 7 to 12, and now it’s 1am, and I’m sitting on the aircraft and we haven’t left yet. They have done nothing to compensate for my lost time and money this is a terrible airline and I never want to be on it again. They are unhelpful and don’t care about other people’s schedules. I booked the times I needed for flights specifically and then had to scramble to figure out my schedule when both flights were delayed.

Not Verified | In the past 6 months we have flown Breeze three times: November 2023; December 2023; May 2024. Each time there were problems. NOV 2023, a Thanksgiving trip. The scheduled flight was canceled on the day of departure, so the holiday with the family was missed. Rescheduled 3 days later. Very unhappy. DEC 2023, CHRISTMAS EVE! Flight was canceled; the choice was, fly several days later or fly to a different city. Ended up in Hartford, not Providence. Had to arrange for a ride to Providence at Midnight on Christamas Eve. Very unhappy. MAY 2024, flight canceled 9 hours before departure. Missing important bank meeting AND funeral of a close friend. Rescheduled for following day. Very unhappy. Ground staff and cabin staff were OK - embarrassed, but did what they could. Reliability of scheduling? Minus numbers. Don't plan on accuracy in date & time [or city!!]

✅ Trip Verified |   Was told I could have 5 checked bags free on the Breeze website and by a live agent online since I am traveling on military orders. Got to the counter to check my bags in and they said I could only check 2. A Relative traveling with me also was promised 2 checked bags since they purchased Breeze Ascent seats and was told he could only have one. There was no explanation provided for this. Also the flight did not have Wi-Fi, which was another thing we were told they would have. Aside from that everything else was good.