STARLUX Airlines

✅ Trip Verified | This was my first ever solo international trip on a new airline, and I must say, I came with the mindset that they would be inferior to the Japanese carriers that I always trusted. However, Starlux quickly proved me wrong and made me feel guilty for having such a narrow-minded mindset. Check-in in San Francisco took less than 2 minutes, and so did TSA PreCheck. Boarding was orderly and not chaotic, and once I stepped inside the plane, I was welcomed by a friendly cabin crew. The cabin, designed by BMW Designworks, was absolutely glamorous, luxurious, and clean. My seat, 38K, was absolutely comfortable with plenty of features and items waiting to be used in this 12.5-hour flight. Blankets, pillows, headphones, and even a bag of amenity kits were provided. The IFE screen was the size of my 13.3' laptop, which was something to marvel at. Starlux really took into account the fact that every person has their own favorite way to access and scroll through contents, which was why they programmed the IFE to let users decide how the contents will be laid out. The contents were plenty, and the system itself was very responsive. The crews were absolutely fantastic, to the point that I must say they were too kind (in a good way) because they went as far as giving me a bag of souvenirs for free and a thank you card. If there was anything that was worth calling out on this flight, it was the food. The dinner I had, the roasted chicken with potatoes with chili sauce, was a bit too spicy for my liking but was still delicious, and the fish congee I had for breakfast was absolutely tasteless and it killed my appetite. I, however, appreciate the continuous service of beverages, rice crackers, and light snacks every 30 to 60 minutes. Landing in Taiwan was 15 minutes ahead of schedule, and I was immediately sent to the next flight without any nonsense. The flight to Singapore, again, operated by an A350 with the same glamorous, bodacious, and comfortable cabin, IFE, and seats, also had the same kind, nice, energetic, and compassionate cabin crews who again went as far as giving me extra drink and souvenirs, but the thing that made this flight slightly better than the previous was the fact that the "deconstructed beef bibimbap"-style food that I had was absolutely divine. Wi-Fi on both flights was functional, but it did take a while for me to connect, although, after further investigation, it was an error on my phone's behalf. Landing in Singapore was slightly behind schedule, but the fast baggage delivery made things much easier. When I purchased this ticket, Starlux gave me the third cheapest option, and for the price I paid, they surpassed my expectations and surprised me. With the exception of the food that I got during my SFO-TPE leg, I enjoyed every single moment of my first two flights on Starlux Airlines, and these two flights were the first two flights where I actually felt like I did not want to leave the plane and wanted to stay longer inside it. Starlux was that good, and everyone who had never tried it should try it ASAP. You will not regret spending a thousand dollars on this airline.

✅ Trip Verified | This was my first flight with Starlux and was most impressed. Check-in was quick and easy. The plane is new, quiet, spacious and spotlessly clean, featuring a large screen with many entertainment choices. The flight left a few minutes late from Terminal One, which was recently renovated and quite comfortable. The onboard service was caring and professional. My two "oriental veg" meals were somewhat bland but were generous and well-prepared.

✅ Trip Verified |We spent extra money to purchase select seating. Nowhere does it show in the email confirmation your assigned seating so you have no proof. By the time you realize it it is too late. Prompting customers for more money through upgrades without delivering it, and giving no proof in the confirmation. Either that or please fix the bug in your system!

✅ Trip Verified |  Flight was ok there. On my return i was informed the connection was going to be late so i can't make flight home. No customer service till 930am till 530pm New flight next day. No reimbursement for hotel or food. I was told my flight was early the next day so nothing. I still have not been able to talk to a live person. Tried live chat waited 2 hrs then it just closed.

✅ Trip Verified | My Starlux economy flight to LAX was pretty good but not outstanding. I did have an entire row of 3 seats to myself, but since I'm older I could not use it to sleep. The flight attendants were polite and efficient but not overly friendly and only gave service when requested. The food was very basic (I would bring my own sandwiches if I went again). Sort of like a flying bus! I would not say this carrier gives 5* service/food to their economy passengers.

Not Verified | My first experience with STARLUX airline was pleasant; the plane, seats, and food were all satisfactory. The service wasn't great as the stewardesses were not smiling at me or friendly enough to me.

✅ Trip Verified | Enough had been said about how good the seats, meals, cocktails are on board. As there is no direct flight from Singapore to Japan, I purposely brought 2 sets of tickets, 1 to Taipei and 1 to Fukuoka. As this is the first experience with Starlux, i was prompted to join their Cosmile club. However i have made a mistake while doing so. Although as a frequent traveler, i made a mistake of joining the club with just my email address. As it did not take my full name, the ticket was bought with 1 word of my name missing out, even though my first name and last name are included. After speaking to the customer service of Starlux for nearly an hour, they advise me that the only way is for me to cancel the ticket on their website and rebook the ticket myself. While asking why other airline can do this and they cant, they finally broke that its their companys rule. As this is an anniversary trip for my wife and I, there is no choice but to follow Starlux instruction. So the break down of the cost is as follows: New Ticket to Taipei SGD 64 more than original ticket. New Ticket to Fukuoka TWD610 more than original ticket. Admin fee of refund charged by starlux; SGD150 and TWD3000 Using exchange rate of TWD100 is SGD4.25 =SGD348.16