“nothing to complain about”
Karen Dedroog (Belgium)
Not Verified | Het is vaak dat er een review wordt gegeven enkel als er iets is misgelopen. Hierdoor is de totaalscore momenteel onterecht slecht. Bij deze wil ik sunexpress wél zeer goed beoordelen. Je kan het vergelijken met een andere low-cost maatschappij (zoals ryanair). Sommige stoelen vertonen mankementjes zoals de rugleuning die niet meer recht kan of een armsteun die ontbreekt en een beperkte menukaart. Maar voorts was de cabine proper, het personeel vriendelijk en de vluchten op tijd. We hadden niet bijbetaald voor stoelen maar zaten toch naast elkaar. Niets op aan te merken dus! Minpuntje: geen vegan optie aan boord. Ik zou er zeker nog durven boeken! Door hen hadden wij een onvergetelijke verrassend fijne vakantie! - It is often the case that a review is only given if something has gone wrong. As a result, the total score is currently unjustifiably poor. I would like to rate Sunexpress very highly in this regard. You can compare it with another low-cost airline (such as Ryanair). Some chairs have defects such as the backrest that can no longer straighten or a missing armrest and a limited menu. But otherwise the cabin was clean, the staff friendly and the flights on time. We had not paid extra for seats but were still seated next to each other. So nothing to complain about! Downside: no vegan option on board. I would definitely dare to book there again! Because of them we had an unforgettable, surprisingly nice holiday!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Brussels to Dalaman via Geel |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Nothing at all to complain"
L Malkonn (Germany)
✅ Trip Verified | The flight was perfect and reliable. The crew friends with smiles and helpful in all aspects. Food and drink only available for purchase for a reasonable amount. This is acceptable for a good airfare price. Seats comfortable and boarding was fast and efficient. Excellent alternative for a direct flight instead of change flights in Istanbul and Izmir airport more relaxed and less crowded. All over, a pleasant flight on time with relaxing time and smooth arrival at destination. Nothing at all to complain. GOOD job done.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Izmir to Stuttgart |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin crew hostess was amazing"
F Hamshaq (United Kingdom)
✅ Trip Verified | Ece, the cabin crew hostess was amazing, she was so friendly, motivated, welcoming, greeting, smiling and felt valued appreciated to be travelling with Sun Express. Also Iram was nice to communicate and chat with also.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Antalya to Birmingham |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I will never fly with them again"
K Malden (United Kingdom)
✅ Trip Verified | Terrible airline to fly with. Extremely hot and poorly ventilated. We complained about the heat and the air hostess offered ice in a bag as she said no one else complained then later asked if I was feeling better. When it was obvious everyone was struggling to breathe and everyone was fanning themselves with the safety instructions. The man in front of me ended up taking his top off. The heat and ventilation was terrible in both directions and I will never fly with them again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Izmir to Manchester |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"do not use SunExpress again"
Rebecca Aydin (United Kingdom)
Not Verified | Flight due to depart at 12.30 am. Already feeling anxious about travelling in the night with two young children (age 5 and 6), we arrived at Luton much earlier than we needed to. We sat and keep watching the screen to see which gate to check in, and kept walking over to the check-in area to find no-one there. Presuming the flight was quiet and they were therefore not rushing for us to go through, we kept checking the screen which said 'relax'. Other flights had statuses which changed but ours remained 'relaxed'. Approx. 50 mins before the flight the screen went blank so we went to check in to be told we were too late and they were boarding the flight. Emotions of anger, disbelief, panic and sadness hit us all (party of 7). That was the first time I have ever seen my children sobbing through sheer sadness. They were clinging onto me saying "can't we go on holiday Mummy, we've been excited all year". It broke my heart and I will never forget it. There was no-one at Luton available to help us, and after numerous phone calls, it was clear that SunExpress were not interested so we booked flights with a different airline and took a coach at 4am to Stansted. Doing online check in on my phone from Luton, with an incontrollable shaky hand (adrenaline rush) at 3am was another memory engrained in my memory for life. We got to Izmir and fortunately only missed one day, but our delay and stress impacted on our health and we all suffered exhaustion, stomach pains and headaches for the first few days. When we returned to the UK, I put in a complaint and waited weeks and weeks to hear anything. Considering the trauma we experienced, acknowledgement of the complaint would be been the minimum I would expect. In August we were told the result was 'not positive' as apparently there were no technical problems. They had spoken to the ground staff! Do they think we were just sat there for the fun of it? The battle continues and I have insisted they check CCTV footage. I received £150 from them randomly without explanation but this is a very small amount of my claim. The effects of this trauma continue to this day and my daughters are extremely anxious when we out to places that require pre-booking, worried that they won't be allowed to do it. The only time this company took me seriously was when I emailed the CEO. This is the only way they started listening to me. If you are having problems and not getting anywhere, I recommend you contact Max Kownatzki and do not use SunExpress again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Luton to Izmir |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Service was efficient"
D Stewart (United Kingdom)
Not Verified | I flew this company on a short trip to Turkey last week. Apprehensive given previous reviews that I read. Either I am very easily pleased (not known for it!) or the travelling public should relax and enjoy their flight not spend hours looking for things to complain about. The aircraft was clean and reasonably comfortable for a four hour flight. However the cabin crew excelled both on the outbound and inbound journeys. Service was efficient and delivered with a smile and nothing appeared too much trouble. All of them were immaculate both flights an obvious sign uniform regulations are strict as they should be. Would go out of my way to fly Sun Express in the future.
Aircraft | Boeing 737 8 MAX |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Antalya |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Very poor overall"
John Gillespie (United Kingdom)
✅ Trip Verified | Flight itself was fine, return plane modern and clean. Customer service awful. Lost luggage on flight out, contact number for sun express not answering, website doesn't allow personal contact with the company, online claim system for lost baggage not working. Fobbed off on multiple occasions via the helpline. Assistant refused to give out contact details for the company. SunExpress then unilaterally attempted to close the claim for costs against them. Online checkin not working for some of our group and then charged at the airport for checkin at the airport! Bizarrely their online check in system does not obviate the need for yet another check in at the airport! Very long queues for airport check in at Manchester. Very poor overall.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Manchester to Antalya |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"hot and poor ventilation"
H Sharma (Sweden)
✅ Trip Verified | Never fly this airline if you have physical difficulties. First, the plane was almost 2 hours late between Antalya to Copenhagen. There is not the worst. Terribly hot and poor ventilation for almost the entire 4 hour journey. We sat in the plane 45 minutes before take-off. Then I thought everything would be fine up in the air. But that didn't happen. I had to use the airline's information sheet the whole trip. Ryanair feels like luxury travel if you compare them. You can suffocate and pass out, it was that hot. | Åk aldrig denna flygbolag om du har fysiska svårigheter. Först var planen nästan 2 timmar försenad mellan antalya till Köpenhamn. Der är inte det värsta. Fruktansvärt varmt och dålig ventilation nästan hela 4 timmars resa. Vi satt i flygplan 45 min innan takeoff. Då trodde jag att allt skulle bli bra uppe i luften. Men det hände inte. Jag fick vädra med flygbolagets infoblad hela resan. Ryanair känns som lyxresa om man jämför med dem. Man kan kvävas och svimma, så varmt var det.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Antalya to Copenhagen |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"kept us waiting for an hour"
K Murtay (Turkey)
✅ Trip Verified | The personnel at Munich check in kept us waiting for an hour. Asked their manager to open another counter, she just shrugged her shoulders. Extremely rude. I used Sunexpress for the first time. Never will do again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Munich to Ankara |
Date Flown | June 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Terrible and rude personnel"
S Mardena (United States)
✅ Trip Verified | Extremely bad. Terrible and rude personnel. Honestly it can’t get worst than this. The personnel make up rules and have no clue on how to deal with requests. They can't speak English. They can not communicate. The check-in area is dirty. Luggage tags and scrap paper on the ground. Rude and disrespectful. The counter was so filthy dirty that you prefer not to have anything on it. Terrible personnel and terrible service
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Antalya to Munich |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |