Air Dolomiti

✅ Trip Verified | Over the past 2 years, I have flown at least 10 times for work. My husband also frequently travels via this route, separate from me, for his job. We assume that this flight will be late, and plan accordingly. We have both had horrible experiences with missed connections, as Lufthansa/Air Dolomiti cannot provide proper customer service (for hotel, re-imbursements, etc) at Munich or Frankfurt airports. I should have known better. In March 2023, 2 bags were checked in Toronto. I tracked both bags via the Air Canada app until Frankfurt, so I know that both arrived. Of course, connection in Frankfurt was three hours late. Once I did arrive in Turin, one of the bags was missing. There were three other people in line that day with missing bags. 4 days later my bag was delivered to my home. Suitcase was damaged, the lock broken off, and items missing! I will now be avoiding Lufthansa + Air Dolomiti as there are more reliable options. Customer service center rep in Albania was extremely kind and reassuring. Italian counter-parts, not so much. In all fairness, the flights are not bad with clean aircraft, free water, and pleasant/multilingual airline attendants.

Not Verified | I flew multiple times with them, not a single flight on time. The company is the only connection from minor airports of Italy to Lufthansa Flights, so there is no alternative, but Lufthansa should be ashamed of collaborating with them.

Not Verified | A to B and that's all. I was pleased to see that the Embraer aircraft on this route was not as noisy as I remembered from years ago. The senior crew were grumpy and avoided eye contact or any interaction with passengers.

✅ Trip Verified | Lufthansa Frequent Flyer here. You will see a previous review from me entitled "Seems to be late quite a lot", under the surname Weber. Good news: Air Dolomiti (owner: Lufthansa) is still late on my travels. This time, it was only 30 minutes! They are improving. Excuse: "We left Frankfurt late". The problem is that Air Dolomiti connects me to my international flights, so when they are late, they have no time to transfer my luggage from the their small jet onto the connecting flight's jet. The result: 3 out of the last 6 of my international flights have had my luggage not arrive at the destination airport. Verified that in each case that they were not loaded from Air Dolomiti to Lufthansa plane due to no time because of late arrival. Yes, Air luggage delayed so often is sure helping Lufthansa frequent flyers. (both owned by same group.) Air Dolomiti is still late.

✅ Trip Verified | Lost Luggage. AirTag showed bag remained in Florence with the carrier for 7 days. Staff is not passionate and it shows. Stone faced and rather rude gate agents. Very lacklustre. Worse than a US based low cost carrier. On the plus side, the aircraft was clean.

Not Verified | Nice surprise, as an Italian I appreciated a lot the food which could be bought on board (Pasta alla Norma & Red wine Valpolicella). Professional and friendly staff, tasting and authentically Italian food. Proud as Italian to feel these kind of attentions to flyers. Strongly suggested.

✅ Trip Verified | Air Late-omiti. Am a Lufthansa Frequent Traveler, and always have to use Dolomiti for connections to Frankfurt. Yesterday, late arrival. Had to run through the airport to make my connection. In the last 32 sectors over the past 18 months, Dolomiti has been late quite a lot on my travels. Cannot figure out why they even bother to hand out single postage-stamp sized cookie or the single square of chocolate. Why bother? It's just a token, and not a useful one in my opinion. Better to just not hand out anything instead of that fattening little single bite of food. Secondly, staff uniforms seem strange to me: a business suit with a golf shirt underneath and no tie. Third, the pilots tend to keep the seat belt sign on for entire flights, even when there is no turbulence. Furthermore, may I suggest that they review the appearances of their crew: have seen a captain with shoulder length 'surfer-dude' hair - good for surfers - maybe not so good for somebody with a wings badge on their chest.

✅ Trip Verified | This company is only good at finding excuses for being late and putting its passengers into trouble. They are always late. And when you arrive no stairs, no bus, nobody to unload luggage.

✅ Trip Verified | The worst experience ever! Flight Florence-Frankfurt was canceled half an hour before departure! We were already on the gate. Had to go back and wait 5 hours at the airport until the airline rerouted the flight. They decided to fly us from Verona. We waited hours for the bus then they book us a cheap ugly dirty hotel where they put us in the rooms a bag with disgusting sandwiches. They didn’t arrange for our transfer from hotel to airport next day. We had to pay for the taxi! Never again with this airline!

✅ Trip Verified | Flight EN8287 on 02 June from Milan to Munich was delayed. Instead of leaving at the scheduled time (4:40 p.m.), it was delayed until 6:35 p.m. I arrived in Munich at 19.40 until all the passengers disembarked, it was 19.50 and I didn't catch the next flight home from Munich to Timisoara which was at 20.10. I asked the flight attendant to inform Lufthansa that we are late and to ask them to wait for me. Then I asked her to let me go out through the back door so that I don't have to wait until all the passengers get off, or to find a solution to help me. This lady from Air Dolomiti did not want to help me. In the end I arrived at 20.10 but the gates were already closed so I had to stay one night in Munich and take another flight the next day. I had an unpleasant experience with this company and I do not recommend it to anyone.