American Airlines

Not Verified | This airline had the worst customer service, all of the flight attendants and workers were extremely rude, and borderline verbally harassed me because I did not return his "hello" quick enough. He then asked if I knew how to speak because only people who could talk were allowed on the plane. I was very offended and walked past trying to play it off as funny, then he continued to chirp at me as I walked onto the boarding deck. Not only did out first flight get delayed because they "overfueled" the plane, then out second flight got delayed for "mechanical issues" and then continued to keep us stranded on the plane with no AC. I will never fly this airline again. I don't know if it is a problem with DFW or American Airlines but I have never felt so uncomfortable flying in my entire life.

✅ Trip Verified | They delayed the flight several times, then right before entering the plane they took away mine and several other passengers’ carry-on, saying that there was no room left inside the plane. Then when I arrived at Fort Lauderdale airport they didn't give me my carry-on. They lost it. Absolutely unorganized work, poor service, uncomfortable plane and these small seats for $300, no free Wi-Fi.

Not Verified | Horrible flight which I had today on flight 104 from New York to London Heathrow after having a cancelled flight, and I don't even have my luggage yet. Disrespectful team unorganized, never flying again with American Airlines.

✅ Trip Verified | Check-in at SJU was nice and easy. No fast track, though. First flight was delayed by 90 minutes because of thunderstorm in SJU. Cabin crew, food, drinks as well as entertainment were good in the first flight. I had to run in CLT to make the connection. I made it, my luggage did not. I was pleasantly surprised when arriving in MSY I got an email to make arrrangements online to get my baggage delivered, so I did not have to wait to make the claim in person as it was late. Things to improve: food in the CLT-MSY was quite basic: a drink and a pack of crisps. At least a sandwich in a 2 hour flight would make it better. Also, I could not enter any VIP lounge. Flying business I took it for granted, as this is a common policy in Europe. My luggage was delivered to my hotel 24 hours later, so not too bad. Still, I would fly with them again.

Not Verified | Flight from Los Angeles to London. The space for your legs and general movement is on par with a cheap domestic flight! A 14-hour journey in these conditions is torture, not pleasure! Flug von Los Angeles nach London. Der Platz für die Beine und allgemein für die Bewegung liegt auf dem Niveau eines günstigen Inlandsfluges! Eine 14-stündige Fahrt unter diesen Bedingungen ist eine Qual und kein Vergnügen!

✅ Trip Verified | Customer service at the Savannah airport with American Airlines are absolutely unprofessional and rude to travelers. The lady that was helping me caused me to miss my flight and she wouldn’t even accommodate to me on a flight that would be convenient for me. She was training and was very slow at what she was doing on her computer. I had never experienced something this terrible with an airline and never expected this from American Airlines

✅ Trip Verified | Our first leg of the trip was delayed by American arriving late into HHH so our take off was delayed. Due to this our connection in Clt to Philadelphia was missed. A trip that should have taken 3 hours, took 15 hours. The delays in and out of Charlotte airport on American are despicable! This same delay has an entire plane of people running to catch connections that could have been made but instead it’s “no big deal” to rebook 100 people. I’ll never fly American Airlines again.

✅ Trip Verified | I am flying with American Airlines today. I have had hands down the worst experience of my life. The employees are untrained, lack manners and basic knowledge required to preform their job duties. I ask to be placed on stand by for a flight before my current scheduled. I was sent back and forth between 7 different people and no one able to help me. I cannot be placed on stand by from the app, web, ticket counter, agent counter, reservation line or customer service line. So how do you expect customers to utilize stand by to ease travel? There is absolutely no way to get help or guidance. My already stressful day was made 100x worse by American Airlines useless employees. I expect more from American Airlines. I have no intention of flying with you again and will plan on sending my family, friends and clients to a different an airline with employees that are helpful and competent. American Airlines is a disgrace to the travel industry.

✅ Trip Verified | 6 hours of delay on our flight and airport staff had absolutely no answers as to why the flight was delayed until 2am. They were just standing there twiddling their thumbs as passengers who have been waiting for nearly 9 hours become increasingly frustrated staring at the plane we’re supposed to be on. After the delay announcement it took over an hour to finally learn why when a supervisor had come over- they didn't have a flight crew. Seems like the most massive oversight on their part which is why you will never ever catch me on another American flight- I’d literally rather walk to my destination.

✅ Trip Verified | Terrible. Changes the departure time 9 times and the gate assignment changes 5 times. At the time of this writing the flight is 14 hours delayed. I doubt it will actually leave. Their staff has been rude at times too. Don’t fly American.