Bangkok Airways

✅ Trip Verified | I was very disappointed to learn that my checked In luggage was not loaded onto my 15:45 PG961 flight out of Koh Samui. After arriving in Dubai I lodged a Baggage claim with Emirates, my 2nd leg of flight. I was able to track my bag using my airbag and it sat at Koh Samui Airport for approximately 24 hours from when I checked it in (approx 1pm) to getting an email about failing security check and asking for my combination so they could inspect it for a suspected lighter (There is no lighter in the bag). I don't understand why I couldn't have been contacted while I sat at Samui airport for around 5 hours after checking my luggage in rather than me chasing them after I arrived in Dubai with no luggage. They eventually contacted me via WhatApp asking for combination and explaining why it was not loaded onto the plane. A very bad experience overall. I am advised that I will now get my checked in luggage in the next 24 hours. So two days to get a bag from Koh Samui to Dubai.

Not Verified | The most wonderful airline. It’s the best food i have ever had on a short haul flight. I wish they flew to Australia. Service was friendly and as someone who is 191cm tall legroom was ample.

✅ Trip Verified | Quite amazing that Bangkok Airways manages to serve a warm meal with drinks and coffee on a 45-minutes full flight free of charge. Even though the food wasn’t very special but still edible it impressed me.

Not Verified | Always great and good value for money. No issues with delayed flights and a smooth journey overall. Friendly staff and onboard service, even on super short flights eg Bangkok to Trat. At Trat airport they also have complimentary snacks and drinks.

✅ Trip Verified | Bangkok Airways was delayed over 1 hour on flight PG305. Due to the delay I missed my ferry. Bangkok Airways refuses any compensation.

✅ Trip Verified | Chiang Mai to Bangkok 1st April 2024. Aircraft A319. Easy booking, generous service from luggage to catering onboard. Preordered a special hot meal (free!) accommodated; additional meals provided upon inquiry. Ticket very reasonable, 47 USD. Free lounge access (dry, but an enormous effort to operate and it is well kept with snacks and soft drinks, checked luggage (+/- 20 kg), and got seat upgrade from the very back to the very front – without requesting, but they offered me firmly. Got a whole row 2 for myself despite the flight was basically full. Staff onboard were top-notch, polite and observant. A second hot meal was delivered on my tray table within 20 seconds (yes!). They chose a wonderful alternative to the first dish. Pleasure to be onboard with them. Got even flying mileage inserted to my Qatar Airways Privilege Club for the flight. Many advantages by this airline. Lot of staff on ground and in air, all very effective and helpful. What they generously delivered within an hours’ flight is unbelievable. Worth every penny. And, this was only a domestic flight. If they cross a border, they provide free flow of alcoholic drinks (wine and beer). We miss them back to Vietnam, but they were knocked out by Corona and LCCs. Only three drawbacks are: 1. superfluous and useless online check-in; 2. No luggage transfers thru BKK (just as discount airlines) due to no real partners, interline agreements, alliances. 3. Bus driving from aircraft to Terminal very annoying and disturbs all the good points earned in the air. Recommend them strongly, likely the best of the small airlines in SE Asia.

✅ Trip Verified | Absolutely disgusted by this airline. Discriminated due to appearance and embarrassed by airline staff. I checked in online and was placed in the emergency exit row without the ability/option to change seats (that was ok due to my preference for the seat originally). Upon arrival to check in bags, I was again informed that I was sitting in the exit row and verified that I understood and met the requirements. When boarding the plane, again, verified my seat and requirements. When I was about to step on the plane, a Bangkok air employee pulled me out of the line (in the tunnel) and demanded my boarding pass. With no explanation, they told me I had to change seats. My friend and I had booked seats together to which they took her boarding bass and scribbled out both our original seat numbers and given new seats at the very back of the plane. This was very embarrassing and with no explanation, we were now the last to board and unfortunately and to no fault of our own, held up the boarding process. We asked repeatedly why we were moved and given no reason. As we were about to land, finally we pulled an attendant and requested an explanation. We we told that I didn’t look like I could perform the requirements to sit in my original seat. I then proceeded to show that I was more than capable, to which the staff agreed. They then merely said if we were not happy to just, “email customer service if you aren’t happy.” Never acknowledged the inconvenience. Interesting that when this airline makes mistakes, the customer is placed in the least desirable seats on the plane. You would think they would attempt to improve your experience rather than make it even worse. Only use this airline if you have no other options.

✅ Trip Verified | Our flight was at 17.10 and every hour status change! We finally fly at 21.50, and the worst was that until 20.30 still waiting inside the waiting room cause from check in nobody inform us! For 5 hours delay they gave us 6 euro coupon.

✅ Trip Verified | Long time ago I flew Bangkok Airways but I have always thought it was a nice airline. But this time I was really disappointed. The check in process in Krabi was insanely slow and pax were allowed to use the Bag drop for normal check in. The seat pitch was terrible, the food was almost inedible but my biggest concern was the safety aspects. A large Indian family was sitting around us and they didn’t apply to normal safety rules for departure and landing and the very young crew didn’t seem to care. I think I will choose another airline in the future. The only good thing was on time departure and arrival.

✅ Trip Verified | I love this airline. Superb, I can’t recommend them enough. Also on time and the staff are impeccable. Very friendly and extremely professional. Took off on time and landed 10mins early. 1 hour flight.