CSA Czech Airlines

✅ Trip Verified | Discount airline that ends up full price after all the extra charges. Rude, unprofessional staff. Unreliable flights. Uncomfortable seats. Food is expensive and lousy. You need to pay to sit next to your spouse. We were charged 43 euros each to check our carry-on which they claimed was above their limit. We’d checked it for free many times on many airlines because it’s only a small carry on. Uncaring and rude staff. We arrived at counter 3 hours before flight and were told checkin starts at 2 hours. Wasted an hour and returned to a huge lineup. Checkin clerk got in a big fight with customer in front of us. Perhaps took it out on us. Arrived at gate and saw flight delayed by 90 minutes when we had a 100 minute connection. In the end flight was 2.5 hours kate. Next flight was waiting for us and many other connecting passengers. Passengers had boarded on time and waited on plane for 90 minutes for us. Crew refused them water with excuse of limited supply. Crew made an announcement blaming connecting passengers for delay.

✅ Trip Verified | My review concerns not the airplane (though l found food remains in my assigned seat) but the luggage loading process. On 26-02-24 it was a particularly ugly day in Paris and the loading crew didn't bother to cover the luggage carts carrying luggage to the plane with a tarp or plastic covering as is usually done everywhere in the world across all airports, instead leaving it to get soaked senseless before loading it, causing water to get through into the luggage and cause many items to get wet, among them books, comic books and carton boxes with toys such as Lego or carton boxes with food items. Upon sending a claim to CSA l was told that it is MY problem and that no visible damage has been recognized despite me sending in not only photos of the damage (the CSA claim site allows only two photos in total) but also of the event happening, of which l have both photos and videos. Absolutely disgusting treatment of a frequent flyer customer of the CSA Plus program, if not of all customers in general.

✅ Trip Verified | This airline is an absolute shame in every way. To flee at all costs. Tickets ordered in 2019 for a flight in 2020. Tickets canceled due to COVID but refusal of reimbursement by the company which sends (without any explanation and without my agreement) vouchers directly following the cancellation emails. A year later, at my request, these vouchers (which are only valid for 1 year) are extended a second time because the company refuses reimbursement (although promised at the end of the validity date) on the pretext that they are in a statute of protection of the firms in bankruptcy and that to obtain a refunding I would have to introduce a procedure near a Czech court! Anyway it's too late because I'm out of time. All this happens via email and with incredible response times (when they dare answer because you have to systematically relaunch them). You don't have to be in a hurry with them. We are now at the end of validity of these second vouchers and I realize that Brussels is no longer even offered as a possible airport (nor any other in Belgium). I contact them directly by phone (in English, which they don't speak very well by the way) and they explain to me that the vouchers will expire in Oct 2022, that I just have to board at another airport that they serve, that they will not reimburse the vouchers and that they will not extend them either. Despite my request, my contact explains to me that no one else within the company can't give me more info. In summary, I'm being had and that's how it is. Two words come to mind: thieves and scampers!

✅ Trip Verified | My ticket was cancelled by CSA more than a month ago and I still can't get money back for that. On my requests they answer, that I need to wait. When I ask - how long to wait? - no answer! On top of that, my two previous flights were delayed for more than 24 hours with no reasons. Do not book flights with them.

✅ Trip Verified | Flight No. OK723 Departure 8.25pm Late departure, Aircraft (Turboprob) not the youngest, but ok. The flight attendants were not very friendly, like they would be happy to have end of work after this flight. I pressed the service button (wanted to ask if there is regular cabin service) and nothing happened. They switched on the full light when preparing F&B service but forgot to switch off afterwards. When collecting the waste, they ignored me several times. All in all okay, scarce.

✅ Trip Verified | Prague to Amsterdam. Flight could have been much better. Seat was old, dirty and uncomfortable. Paying for Business class with LCC service. Cabin Crew were okay. Food on board tasted good. Boarding started 10 minutes before departure. No in-flight entertainment. To call it "business class" is a joke. This airline is in the same level with Wizz/Ryanair except with high prices and poor service. Not worth the upgrade to business!

✅ Trip Verified | Prague to Brussels. When traveling with my luggage and a small laptop bag, they tried to charge me 45€ and force me to put one of them in the hold. They stated that this policy is clearly mentioned when you but the flight but I disagree. It was not clear and it's completely unfair. The laptop bag fits under the seat so, it's not a matter of space but a trick to scam users. The ironic part is that I was able to put my laptop bag inside the luggage and they didn't have problems me carrying my laptop and a book inside the plane. When I bought the ticket, another Airline (Brussels Airlines) had same prices on the same route and almost identical schedules. It's clear which airline I will fly with next time.

✅ Trip Verified | Budapest to Paris via Prague with CSA Czech Airlines. The flight started with an hour delay. Before landing in Prague I Was asking about my luggage, if it will arrive on time to the next airplane! Of course sir bla bla - it did not arrive! Very uncomfortable feeling to travel without luggage!

✅ Trip Verified | Surprisingly smooth flight on board Czech Airlines, check-in was smooth and flight departed on time from Paris and as I had Plus fare, they did not bother me about my cabin bag and backpack during boarding. On board offer was OK and prices were low - the beer which I ordered was cold which is perfect. They also offered a water after the paid service so for the price I paid I was more than happy. Flight arrived 15 minutes early, only downside of the trip was the long wait for the bags in Prague.

✅ Trip Verified | Prague to Copenhagen. Flight was operated by Czech Airlines A319 (reg. OK-MEL), not with lowcost Smartwings 737, like almost all other CSA flights. Departure was delayed only about 10 minutes, we arrived on time. Staff was nice and friendly. Ordered food was so expensive (260CZK), but delicious. Aircraft was clean and seats were comfortable.