Hawaiian Airlines

✅ Trip Verified | Absolutely the worst service airline you can fly. Makes Spirit look like Emirates. No help when trying to change a flight other than “book it again and take it up with your insurance company” is what you’re told by the customer service manager. I will never fly this airline again simply due to the fact that you will get nowhere with the customer service team. Bought insurance to protect your flight and need to change a passengers name? Nope. You’ll have to eat the cost and book a totally new ticket and they will send the seat empty (Literally what the service manager told me was going to happen).

Not Verified | I have never flown with such an unprofessional flight crew. Also lack of food for the 10 hour flight We had a very small meal the first hour at about 2 pm. I saw water being offered about three times in the afternoon which was good. No afternoon tea or snack, meaning tea or coffee or cold drinks and nothing to eat at all. When I asked about dinner, the male host seemed quite irritated that I expected dinner. He said it was going to be a snack. It was a sandwich that came around about an hour and a half before landing which was about 6:30 pm. The staff had no class, more likely they should’ve been back in Hawaii in the Hawaiian shirts serving in a beachside bar normally hosts annd hostesses are very professional but these were quite the opposite. I actually told the hostess this was the worst airline I had ever travelled on. My partner flew from Hawaii to Sydney on another airline and in a 10 1/2 hour flight so they had two proper meals and then a snack during the day, I feel this is a very honest review with no exaggeration.

Not Verified | I am very disappointed with all of the players in line to serve Hawaiian Islands and most importantly Hawaiian Airlines. I've lived in Hawaii since 2018 and the price and quality of the interisland travel not only has jump dramatically in the last several years (its not a longer distance, there are no improvements, the gas prices are stable, but the service is bad, everything is in addition to an already 500% increased price. We have no other options but to fly from Oahu to Maui, Hawaii and Kauai, the only ferries left are between Maui and Lanai and Molokai. I used to be able to go see my family at least 2-4 times a year. Now I cannot afford it at all. Why are the Hawaiian airlines so greedy? Yes go ahead and charge international/intracontinental passengers whatever you want, but don't cut our wings when trying to keep our families and community connected. This is a huge problem! Hawaiian Airlines have not improved on the quality of customer service, or the comfort of their passengers, neither the availability of food or drinks, and finally flight times (flights availability), yet their prices jumped from $48-$55/ round trip with Mokulele who was an extremely reliable, fast and comfortable commuter between islands, to $250-300 for a 20 min fight? it is absolutely appalling and is extremely damaging for the interisland business and communities. What is their problem acting like a discount airline, yet asking for TOP dollar. I believe Is because they can, no competition. It is ridiculous and we are stuck at their mercy. It is terrible for all of us locals..

✅ Trip Verified | Complete bait and switch. No pods. Open seats. No entertainment screen at seat. Worn out seat belt. Horrible. Demand 11 hour flight basically coach seat for first class no WiFi on board not even a tv screen. Complete ripoff my first and last time on this airline.

Not Verified | Horrific service. There was no sky cap, only one employee at the counter. We searched for first class check in, nothing. In horrible rain after leaving almost 4 hours early due to unforseen accidents and such they had nerve to say the cut off time for bags was 8:05 and as of now it just turned 8:07. I said what you have no employees where any other airline does are you serious. They wouldn't budge. We threw away a bag and my other friend was like no I can't throw all my stuff away. Horrible legacy to leave, rude employees I personally will never fly Hawaiian again in my life. No help from anyone just a trashy experience

Not Verified |   The airline kiosk broke down. They only had 2 employees one of which decided to have breaks while the line was out the door. We were already checked in but just needed to tag bags and go. There were other people behind us in same situation. The line took an hour just to drop off bags. We got to desk with 55 minutes for departure and they told us no. Told us we had to fly standby the following day. Can't help us with getting a room. No rental.car. No comps. And she didnt show an ounce of concern or willingness to help. Staff refused to give us her name to contact company with a report. She said she would write up her own report and we didnt need her name. We finally got her name from a manager. There was only 1 manager on duty to help. We had to wait long time for manager. Didn't try to hold flight for several paying customers in same situation. We had 2 young children. We had gotten the Hawaiian credit card for perks but now and canceling it.

✅ Trip Verified | Short but pleasant ride inter island. Completely full plane boarded fairly efficiently. Great attendant in the front drink refills, done graciously. Not a single complaint.

✅ Trip Verified | We took a flight from Los Angeles to Honolulu on November 29 at 7 am. My other group of friends used Delta airlines and departed at8am. Flight duration was the same l, however they landed way before us. Hawaiian Airlines used the weather as an excuse to land in Maui. How is that possible if my friends were right behind us and landed before us , something is not adding up. We were stuck in Maui for about an hour "refueling" might spend extra next time and use Delta. We were delayed for almost 2 hours for no reason.

✅ Trip Verified | Checking in at Tokyo's Haneda was very smooth despite my flying standby. Hawaiian does not have check in kiosks like they do back home but the JAL Staff manning the check-in counters were very quick and efficient. Going through Immigration and Security screening was quick, easy, and efficient. Having gone through NRT and HND, I definitely prefer HND. The flight aboard Hawaiian Airlines A332 was very smooth with some turbulence along the way. The cabin staff kept us informed and turned on the seat belt signs with the turbulence. Surprised that no announcements made from the cockpit throughout the flight. Cabin service was very smooth and efficient with the usual Aloha Spirit shown by each of the cabin attendants. Food was good, the entertainment system worked well with the exception of the inflight map which did not work at all. This was HA 864 11/9/2023. Very disappointed that the inflight map was not working on this particular aircraft. HA's A332's are excellent aircraft, but are starting to show their age. The lack of wi-fi is a definite minus. Hopefully things will improve with the arrival of their Boeing 787-9, although April 2024 is not soon enough. HA should work on getting wi-fi on board their A332's and A321's. All in all a great flight. Hoping Hawaiian Airlines Dreamliners will utilize 2-4-2 layout in economy, as with their partner Japan Airlines. JAL's Dreamliners have the roomiest and most comfortable economy I've ridden.

Not Verified | So sad. I have never been downgraded in seat assignments. We came early to check in to get a middle row seat. Just before boarding they moved us to the way back, by the bathroom. Talked to the counter person, zero care. Said they moved everyone back to balance the plane. Made us feel so unimportant. Won't use this airline again.