Iberia

✅ Trip Verified | Crew is pleasant, but the "XL" seat at the front of economy is smaller than a regular economy seat on any other airline. Also, only 3 juices and water are free. No meals and no soft drinks or coffee for free on a 4 hour flight which seems a bit stingy to say the least. We've traveled for 7 weeks on 5 different airlines in 3 continents and this is the lowest value we've received so far on the trip. We won't be flying Iberia again. No in seat entertainment and the WiFi was intermittent.

✅ Trip Verified | Boarding quite reasonable, per groups and people following the rules Food&beverages: good, breakfast could still be improved: mini sandwich and chocolate bar. Dinner did not have the names of the food, so crew had to open the dish to discover if it was risotto or salmon. A sticker with the name would sort this mild inconvenience. Selection of movies and multimedia: decent and updated. Cabin crew good. Flight on time. To be improved: Since you already pay extra for economy plus, I do not like to pay extra for seat assignment. I guess that is why i got a middle seat, which is not comfy as you have to bother next seat customers to go to the restroom in the middle of the nigh, but most companies charge for that as well, so I wouldn´t blame Iberia. Still, a better choice than main economy for red-eye flights.

✅ Trip Verified | The seating was the standard European economy but with an empty seat in the middle which is never very comfortable. Fortunately, business was largely empty. The aircraft appeared new and was clean and the cabin crew were excellent – polite, efficient and responsive. Although the food choice was limited, the chicken was tasty and the cabin crew were more than happy to provide us with as much wine as we requested. The landing was smooth, and although there was a slight delay in getting off the aircraft, the terminal was easy to exit. Having flown with Iberia in the past, and been less than impressed, they are definitely improving the level of service based on my experience with this flight as well as the previous connection from London Heathrow which was very similar in all respects.

✅ Trip Verified |   Two flights in a row plane overbooked, several people booked in the same seats, chaos. despite early check in our seats were changed several times until we both sat in middle seat in different sections of the plane, but at least we got inside. Plane was late, did not catch connecting train. Small leg room, no free food. Its a low cost airline experience for a not so low cost price.

✅ Trip Verified | Nice aircraft, good seats and entertainment. Staff were a little standoffish, meal was ok but breakfast was really poor. On a 13 hour flight had to pay for snack. Fit the first time ever, people were allowed to sit in the seats normally dedicated for the crew, never seen that before. Check in was absolutely chaotic.

✅ Trip Verified | I bought Premium Economy and a seat-reservation for twice as much as in Economy. However, I was downgraded because they had sold the seat twice. I was promised a 75% compensation but only got 25%. After 5 weeks of complaints they will not explain why they refuse to compensate according to EU-regulations.

✅ Trip Verified | Iberia to Madrid and then Iberia Express to Gran Canaria. Friendly crew on both flights. The food was tasty and nice wines. The seats are a little cramped even though the middle seat is empty. Very satisfied anyway.

Not Verified | I had a horrible experience with the customer service at Iberia. Their employees are not adequately trained to handle customer requests. I wanted to upgrade my seat or ticket, but they could not assist me. I called them to upgrade, and they informed me that online upgrades were only possible within 24 hours of the flight. When I called back within the given timeframe, I requested an upgrade because the online option was not working on their website. They told me that the airport ticket counter could help me with that. However, the airport ticket counter informed me that the flight was fully booked and they could not do anything about it. But when I boarded the plane, I discovered it was not fully booked. When I asked the flight attendant why the ticket counter had said that, they were also unaware. This shows that Iberia's employees are not trained well enough to handle such situations.

✅ Trip Verified | Iberia has by far been the worst experience since ages and being a frequent traveller using many different airlines. The app is a nightmare. The crew arrived late, so that a technical issue could not be detected on time but only after boarding of all passengers. We landed with a delay of roughly 1 hour and there were no apologies, neither from the flight deck or the crew. To complete the whole story, the baggage got lost despite a stopover of more than 1h at MAD . I strongly recommend avoiding this airline if possible.

✅ Trip Verified | I bought a last minute ticket in Economy and went for a paid upgrade at the airport for a reasonable price. Only hand baggage as this was a short trip. There were two male attendants really friendly and competent. Service started soon. Marinated sardines were just ok, but pork tenderloin and profiteroles were really tasty. The only drawback was that there was no wifi available during the flight. Never mind, I could still work on my laptop, and leave Instagram for when I disembark. I would repeat the experience without hesitation. Well done, Iberia.