Spirit Airlines

Not Verified | The ultimate failure to provide the worst customer service. It's bad enough today to be connected to a helpful customer service agent. Spirit went above and beyond to offer me the worst customer service. I can't say it enough. I spent a total of almost 6 hrs to change my flight. They duped me when I paid extra to have a flex ticket which I thought that allows me to change or cancel a flight. Nope, my bad for thinking it was anything but that.

Not Verified | We originally booked a flight months ago to go to New Orleans with 12 friends, we all had round trip nonstop flights booked. A week before we were scheduled to leave Spirit decided to completely change all of our flights, some left days later our flight now had a layover that was 5 hours. Spirit never contacted us and when I contacted them over this, they said Well there's nothing we can do we over booked the flight. It was complete bs and half our group had to cancel their flights. I will never fly this airline again. The people are rude and don't care if they completely ruin your trip and they offer nothing for all of this. If I were you, I would pay way more to fly on a real flight.

Not Verified | I booked a round trip flight from Boston to Baltimore. I started with my multiple nightmare right after. When I arrived airport everything seems normal, however, they post a 2 hours delay, Ok. Finally we are on board, the plane taxied to prepare to take off , guess what? They said the plane is out of power, they then taxied back to the terminal, the flight was canceled, they rebooked the flight next day in the morning. I was just 2lbs extra, they charged me $79 extra for the overnight checked luggage, I asked if they can do a little courtesy because my flight was canceled last night, the employee don’t even care. The worst had ever happened, when I’m ready to fly back from Baltimore to Boston, they first posted another 2 hours delay, then they just straight cancelled the flight. I saw less than 15 passengers, I believe that’s the reason they canceled the flight! It cost me another hotel night and Uber travel to a hotel for rest.

✅ Trip Verified | I purchased my airline ticket with a date and time that will work for a business meeting I was conducting at 9:00 am in Baltimore and the airline rescheduled my trip for 6:00pm when my initial departure time was 5:30 am. I didn’t get notify of the changes until 3 days before when I got an email to purchase a luggage and I noticed the time had changed. I contacted Spirit and spoke to a supervisor and she simply said there’s nothing she could do for me. I do not recommend this airline at all, they really sucked and they make constant changes to the itinerary without considering the clients needs. Very disappointing

✅ Trip Verified | Called customer service as we had an issue with agent at the gate, customer service was able to fix the issue and help us ASAP. Great customer service. First time ever called them and we fly spirit a lot.

✅ Trip Verified | Spirit Airlines is a complete disaster from start to finish. Their website is an absolute nightmare, a digital wasteland where functionality goes to die, leaving customers stranded and infuriated. In-person interactions are equally dreadful, as the incompetent staff at the front desk stumble through their tasks with all the grace of a blindfolded bull in a china shop. And don't even get me started on their so-called customer support – a band of inept liars who gleefully promise resolution while delivering nothing but frustration and disappointment. Flying Spirit is like willingly subjecting yourself to a special circle of hell reserved for those who enjoy torment and misery.

✅ Trip Verified | Terrible airline. The staff spoke in a condensing manner when checking in. One said to me to come but still had someone in front of her and threatened to send me to the back of the line and then I responded how can I come in front of you if you still have someone there. Got to Miami and noticed my designer suitcase was damaged but I had to leave because I had another flight. When I got home finally I sent a message and their staff said I had to have reported when I collected my bag. There was no staff to report to and I assumed a good airline would have cameras they could use to verify claims. The customer service staff said they keep their price down by not having to do anything about it and he closed the chat.

✅ Trip Verified | The flight and staff were very good. HOWEVER when we picked up our luggage one of our suitcases was damaged. Our ride was awaiting so we had to leave. We did not realize the extent of the damage to the contents until we got home. When we tried to call Spirit airlines to file a complaint 2.5 hours later no one could still send us the paperwork. This is a horrible system and they should be ashamed of themselves.

Not Verified | This is probably my worst experience with an airline ever! If you can, avoid this airline at all cost! Seats didn’t recline, got not sleep whatsoever. 5 hrs in the air. Yes no frills but they wouldn’t even give you water. Avoid this airline!

Not Verified | I had the most horrible experience with Spirit Airlines. First they changed my flight from evening 8 pm to morning 7 am with 6 hour lay over in Las Vegas. Original booking had 2 hour layover. Second we came to the airport at 4 am for our 7 am flight. All other airline agents were there at 4 am and helping their customers to check in bags. No body at Spirit counter. No body even at 4:30 am. Nobody even at 5 am. Finally they come at 5:10. We were standing in line for hour and 10 minutes. We did not choose our tickets. We never do. We let airlines automatically assign the seats. We are fine with random seats. But this time this lady tells us that since we did not choose our seats, we may not able to fly in this flight. She says we have 50:50 chance to fly in this plane. I said I already paid for the tickets two months ago, how can I not have a guaranteed seat. She says she is not responsible that I did not choose the seat. She was trying to sell me business class seats. I told her clearly that I am not paying for the seat and I can take a random seat. She still stays I have a 50:50 chance to get into the flight and I may not be guaranteed to fly in the 7 am flight. She is not even offering me a reward to go in the next flight in case it is overbooked. Finally the guy next to her (even he only intervened after 5 mins) says I am guaranteed to fly in the 7 am flight since I paid for the ticket but will be assigned random seat which is fine with me. Totally unprofessional behavior. Horrible service. By the way, when I checked my bag at Kiosk, the charge for one bag was $89.