Super Air Jet

Not Verified | I flew with Super Air Jet in January from Jakarta to Lombok and returned with them in February. Overall, I had a very good experience although the outward flight was about an hour delayed with no explanation. The crew were extremely friendly, and the cabin was perfectly acceptable for economy class. I did notice on the departures board, that many of their flights were cancelled though. This was quite alarming on the outward journey as we had a taxi waiting in Lombok and a boat to take us to the Gili islands. However, despite the hour delay we made it. I probably wouldn't risk flying with them again because of the many cancellations I noticed. But, my experience with them was very good.

✅ Trip Verified | The worst service ever! I booked a ticket first, then I purchased add-in KG. So the email came separately. Afterward, the flight was canceled. And they said they will refund my extra KG fees. They will take 5 days to refund. I didn’t even agree to do that by any action or reply. Afterward, they shifted me to next flight without any extra KGs. I have no other extra money for sudden purchasing extra KG as I am student. Then, their refund also taking 5 days, which gradually led me in shameful situation when I checked in for the new scheduled flight by then. I tried to reduce some and my luggage became 22 Kg. I explained the staff in charge at counter that I am cancelled from the original flight and the refund is still in process while i have no extra preparation. this is only 2 kg extra. I am very inconvenient with the situation. I would never ever fly again with the disappointing airline.

✅ Trip Verified | Flight delayed for 2 h, sat 5,5 hours on the plane without any drinks. In KL they also take your drinks right before boarding. So totally with immigration and time before boarding, maybe 7 hours no water. I asked for water as I needed to take medicine, I offered to buy. they gave me a glass of water. They do not have any kind of drinks or food on board. Not for free and not for sale. Flight delayed for 2 hours. We had to wait on board. They just casualy said sorry, we will be late, as we wait for another flight to arrive. The staff was really friendly, but they behaved very unprofessional. They were very merry, laughed a lot and had a lot of fun amongst themselves. that is really nice, but not on a flight. Also because they they were so loud, laughing loud, chatting, I could not use the time to sleep. The only advantage was they did not even weight the luggage. But the check in was also chaotic. I went from check in to the gates, but was stopped and sent back by the airport staff, saying I was to late to reach the gate. I had to get a airline staff they aid. So I ran back to check in, they were really relaxed and sent me to another counter. Where I met other relaxed staff who walked me to the airport staff. I ran for my life to the gate, just to wait 2 hours without food or water. I mean they could have said at check in I need to hurry, as the gate is far away. They could also have said we will depart late, so I could get some food.

✅ Trip Verified |  That was the worst experience of my life. Random changing schedule, cancellation of flight without any notifications or explanation. Beware of this company if you have flight connections! We had flight from Jakarta to Bali and our flight was scheduled at 10 AM, they gave boarding pass for 10:15, and in the end we departed at 10:45. Without any notifications about delays! On the way back from Bali we had the same flight connection with Jakarta. But on check in they said that our flight was cancelled and they can offer us other flight for an hour later. But it was impossible because we had flight connection and very tight in time. After explaining all this in quite tough form, they suddenly found places in flight which departing in 20 min. We were running to gate, but in the end we have seen that aircraft had a lot of not occupied places. I will never use this company anymore! This is catastrophic service and relation to clients

✅ Trip Verified | We had an early morning flight (5:50am), departed on time, arrived on time. Decent flight, seats are basic but good amount of legroom. There was an app for onboard WiFi/entertainment on your mobile but we couldn’t get it to work. Staff were friendly, some of the in flight announcements were not repeated in English. No in flight refreshments were provided or available to purchase. As a no frills airline comparable to Ryanair, was decent. We may have had a good experience as it was such an early flight though.

✅ Trip Verified | Horrible. Never flying this poor excuse of an airline again. Rebranding doesn’t change that they are under Lion Air who aren’t capable of running an airline. Always delayed (usually more than an hour, now over 2hrs) no info given to passengers either. Better to spend a little more and fly with Citilink.

✅ Trip Verified | The perfect example of “you pay peanuts, you get monkey.” Cheap ticket, but flight is almost always delayed. Used this airline twice and both flights got delayed. Today was the worst one with scheduled at 14.30 and delayed until 18.00. I’d rather fly Air Asia or Citilink next time.

✅ Trip Verified | A lot of problems before the flight (cancellations, rescheduling, etc), but finally the flight was perfect in timing, services, assistance. After buy, check your flight info periodically on the website to avoid surprises.

✅ Trip Verified | Twice buy this ticket, twice got rescheduled. Got WhatsApp late night before flight. Without any number call center, responses by WhatsApp's robot. Worst airline.

✅ Trip Verified | Sadly unaware of their incompetence I booked a number of domestic flights with them…if there was one I was able to take as booked! All flights canceled and postponed to other times which promptly led to delay!! An odyssey! Purtroppo ignara della loro incompetenza ho prenotato una serie di voli interni con loro…ce ne fosse stato uno che abbia potuto prendere come da prenotazione!! Tutti i voli cancellati e rimandati ad altri orari che puntualmente hanno portato ritardo!! Un’odissea!!