TAP Portugal

✅ Trip Verified | I haven’t flown TP since 1966 when a taxi driver in Lisbon told me and my parents that TAP stood for take another plane. I always thought it was a good joke, but didn’t experience their service until a company I consult for arranged a round trip flight from Washington Dulles to Berlin through Lisbon. I appreciate that TP is a lower price airline and all I really care about is the lie flat seat. But the food was surprisingly bad in business class. More important than that is the chaotic boarding process I just experienced in Berlin. There was no pre-board for people with disabilities, which was a real problem for a number of the older folks. This is unforgivable for a quality airline. And I write this as a 1K customer on United so I spend way too much time in the air. I would advise against this airline.

✅ Trip Verified | Embraer E90/95. Another terrible Business class experience on a tap embraer E90/95 aircraft. It's simply astounding to me that this airline continues to fly inferior aircraft that failed to have a vacant seat between two seats in business class, which is one of the main benefits of flying TAP business class in the first place. Tap continues to put on more and more of these planes on key routes and it completely destroys the value proposition of flying business class. There is no good reason to fly tap in business class within Europe on these aircraft. They are simply uncomfortable and tap is taking advantage of everybody by flying them. You have to be really careful with tap because when you book it could say you have an aircraft like an Airbus 320 but they can change that at a moment's notice and they do and you're stuck in the Embraer and believe me they won't refund you anything for the fact that you thought you bought a ticket for an Airbus and had a lot of empty space around you and they threw you on an Embraer. Their operations leave a lot to be desired, as does their integrity and I say this as a frequent customer.

✅ Trip Verified | What a horrid experience yesterday! We were taken by bus to board the plane at ground level. We then were stuck on the bus for over 20 minutes with no air. I asked for the doors to please be opened for air, three times in 3 different languages. Nothing happened. My claustrophobia was getting worse and my husband opened the door we were standing in front of. An older man on ground crew proceeded to push my husband and scream at him. He jammed his hands in the door which caused them to bleed. Another ground crew came inside to apologize and allowed for 2 doors to be opened. But left my husband by a closed door with bleeding fingers. When it was time to get on the plane, the man came straight for my husband yelled and pushed him hard. I had to get in the middle to stop it and screamed for him to stop. This was beyond unacceptable behaviour by a ground crew. We travel the world and will ensure we avoid TAP Portugal at all costs in future travel!

✅ Trip Verified | Nothing good to say at all about Tap's Portugalia subsidiary or their business class product. The E90 is an absolutely terrible plane for business class travelers because there is no empty seat in the middle between passengers. Basically, it's no different than an economy seat and you're paying a large premium for it. I'm a TAP gold customer and feel they generally do a good job but they are increasingly using E90 and eE95 aircraft on key routes within Europe and business class is absolutely awful. Also worth mentioning the lounge is third rate at best. It's overcrowded with insufficient seating and toilet facilities and it's filthy with unremarkable food.

Not Verified | I have used the same carry on for years with no problem. I even used it on this plane on the way to Portugal. When I was leaving today, I made it all the way to the gate and they they threatened not letting us on the plane unless we paid $360 for our bags that fit perfectly by weight and size. Unless your bag weighs less than negative 100 pounds and is the size of a grain of salt, you’re screwed. Customer service at the desk was horrible so good luck getting any help from them too. I’ll make sure to warn every person I know to never use TAP. The people in the seats all around me are also annoyed because it happened to them too so thank you for ruining the end of our trip.

✅ Trip Verified | I traveled from Rome to NYC with connection in Lisbon. Flight attendant treat customers poorly. During my flight I came to kitchen to get myself water I saw a bottle of water on the counter and poured my self cup of water. One of the flight attendant come up to me and start yelling at me “Sir This is my water and do not touch it”. Took my cup and threw to garbage then asked me to get out of the kitchen. Also, Lisbon airport is the worse Airport to make connections with no signs or guidance which led me by mistake to get out of the airport and come again through security where they threw products I purchased in Rome airport I really advise anyone NOT to fly with this company The price might look good online but misleading and service is far from satisfaction.

Not Verified | Avoid at any cost. Had a full economy class fare with unrestricted changes. At arrival at Lisbon tried to change my Lis-Fra flight to an earlier one. An employee at the counter told me it would cost me 595€ to change my flight. Not only my fare allowed for it, but my flight was retailing for 250€ and the flight I wanted to change into was at 230€. Asked for a manager. Staff tells me we don't have managers. Asked for her full name and she refuses to share her name. Asked to check why on a PLUS fare, she wanted to charge 595€ for a change. She answered leave and don't make me waste my time. If you don't like it, buy a ticket online. An airline cannot operate with employees that insult and mistreat customers. Never again.

✅ Trip Verified | I booked a flight on the Air Canada website to fly on 02 April from Funchal, Madeira to Vancouver via Lisbon and Toronto. The Funchal to Lisbon flight was Air Canada flown by TAP as their flight 1686. The flight from Lisbon to Toronto was Air Canada and from Toronto to Vancouver was Air Canada. When I checked in at Funchal airport the TAP employee would not issue my boarding passes for the Lisbon to Toronto or Toronto to Vancouver flights although she did check my luggage to Vancouver. She issued only my boarding pass for the Funchal to Lisbon flight and told me that I would be issued the other two boarding passes at the boarding gate in Lisbon airport. So when I arrived at the boarding gate in Lisbon for Air Canada flight to Toronto the airline employees there were surprised to see me because, thanks to the TAP employee at Funchal airport, the Air Canada computer system showed that I had not checked in to or boarded the Flight from Funchal to Lisbon. Consequently, my seat on the Lisbon to Toronto flight had been given away to another passenger. After extensive debate among themselves involving telephone calls to others and much computer searching I was issued a boarding pass and had to stand by in embarrassment as a passenger was involuntarily removed from the seat which I had been assigned. Much the same thing happened at the boarding gate in Toronto airport for my flight to Vancouver. Although in Toronto the Air Canada employees knew that I was on the flight from Lisbon to Toronto my seat to Vancouver had been given away when their computer system showed that I was not on the flight from Funchal to Lisbon. Was the TAP employee at Funchal airport lazy or incompetent or is TAP management incompetent for failing to honour its commitments to Air Canada as another Star Alliance partner much less to Air Canada when it agreed to an Air Canada codeshare with TAP? I would add that the TAP website was useless whenever I attempted to use it even when I was in Portugal. I have no criticism at all of the TAP flight attendants or pilots. They performed well.

✅ Trip Verified |   I paid more when buying the ticket online for optional cabin luggage. Then when I checked in they tell mw the flight is full so I can't take my cabin luggage with me and have to leave my luggage for check-in. It's not as cheap as other airlines but their service is poorly run. I probably would expect this type of service from easyJet.

✅ Trip Verified |   Paid $20 for internet between Maputo and Lisbon, and it worked for less than an hour. When, after a couple of hours without service, I raised this with onboard staff, they checked my laptop and confirmed that the internet basically almost never works on that route, so I should request a refund. But TAP refused to provide a refund, insisting that there was connectivity the whole flight. (Despite me explaining that their own onboard staff had confirmed to me that it wasn't working!) Am now reversing the charge via my bank, and never flying TAP again.