Air New Zealand

✅ Trip Verified | Air hostess totally ignored myself and guy behind me, spent more time looking at the carpet. On the other route hostess were too busy, so much for touch screen ordering, if it doesn't work then why have it. The hostess often walked pass going to forward cabins with drinks etc. Seats were fine and plane was on time

✅ Trip Verified | I am using the Air New Zealand from past 20 years. One of the cabin crew was very rude when requested for something missing in my plate, she treated me very disrespectful and told me they carry limited food on the plane, which I understand. When I requested to change my son's food, she said no, no sorry or thank you. I felt like she treated me like first time I am on plane. Rest of the staff fine and they understand the NZ level of Customer service.

✅ Trip Verified |   Whilst being at the front of the plane with a flat bed is always much better than otherwise, be prepared for the slightly unpleasant oddness that is biz class on Air New Zealand. In short. Because of the herringbone forward facing layout. You look at other people's feet whilst seated and b. If you have a window seat you have to turn your head 120 degrees to see out of the window. On this flight they gave socks as a gift in the business cabin One could assume this is a mitigation strategy for all the visible feet. Flat bed is very comfortable. Some staff seem overly busy and rushed, later in the flight things seemed better from a service perspective, however the little things i have come to expect in business class arent here. Such as a personal welcome and staff knowing my name. Food, Surprisingly good. Wine unsurprisingly, excellent.

✅ Trip Verified | I had a concerning experience with Air New Zealand. It seems they prioritize cost-cutting over customer satisfaction, as they will try to switch you to a cheaper flight whenever possible. I was put in this situation and had no choice but to accept the change if I wanted to get back home. Moreover, I received poor treatment from their staff, which was disappointing and almost discriminatory. Their customer service did not address my concerns adequately. I suggest avoiding Air New Zealand and suggest looking at other airlines like Qantas or Jetstar.

✅ Trip Verified | I travelled with Air Newland a number of times in the past and was generally happy with their service. But I was very disappointed this time when I took my parents to South Island. We paid over A$700 for return tickets, during the 3 hours flights, we had to buy the food and drink ourselves. It looks that Air NZ is so desperate for money and greedy. In addition, the services provided were just as the budget airlines. Never fly with them again!

✅ Trip Verified | A comfortable flight in a well appointed aircraft. Great range of TV and movies. Staff professional and regularly offering water. We had paid more than the Jetstar offering and you do get what you pay for. We had booked “the works” meaning meals and entertainment were included. Staff were visible, great in seeing who did not and who did have the works

✅ Trip Verified | 5.5 hour delay. Poor communication. No vouchers offered. Customer service only offered apologies, which is acceptable for 2 hour delay but this is ridiculous

Not Verified | An incredibly painful process. I understand that people are very busy, but the wait times were so long that my case was passed around multiple agents and it felt like they came to the case without paying any attention to the messages that had already transpired. It did not feel like the agents had taken time to read what had already been discussed and the information I was being given was inconsistent depending on who I was talking to. I have lost time and money in this process and have come away feeling very frustrated. If you didn't have a monopoly on air travel in NZ, you would have lost a customer today.

Not Verified | Unfortunately again I am disappointed. Flight to Tokyo was delayed due to technical condition of the plane. Return- cancelled with no support (no alternative flight, explanation, etc). Helpline not working. Eventually I managed to book a flight with Quantas to avoid being stuck in Tokyo on my own cost - good I have insurance. Never again as in previous flights to NY ANZ did similar thing.

Not Verified | Booked flights and the airline cancelled my ticket. all I got was flight credit rather than a refund, now the prices have gone up and I have to pay almost double for the same flights I originally purchased.