Citilink

✅ Trip Verified | They kept rescheduling the flight one-sidedly. Was supposed to fly on 5.30pm, got rescheduled a few days ago to 6pm. And then got rescheduled again on the d-day to 7pm. This is very uncomfortable as people could have had plans. And there is no clear reason for the reschedule, only “operational reasons”. Wanted to reschedule to an earlier flight via their live chat, but got rejected. The live chat is also not responsive. The ticket price is not cheap as well, so it’s not value to money considering all these inconveniences. Do not fly with them again.

✅ Trip Verified | I thought Citilink was a cut above most Indonesian airlines. Sadly not. Our flight was due to depart at 3.45pm; we received an email the day prior to departure saying the flight departure was changed to 7.30pm. Then a Citilink agent rang and asked if we accepted the changes. We had no choice as all other options at this late stage were fully booked out (it was Eid). Then on the day of the flight (today) we received another email saying the flight was delayed until 9.10pm, a delay of 5 hours 15. My wife is pregnant and this meant staying at the airport for hours on end. At one point, I asked about a meal voucher but a Citilink agent said the flight was not delayed. I showed her the evidence to the contrary but she would not accept the delay. Then, as a final insult, as we sit here at Bali airport, the flight has been delayed a further one hour. No meal voucher, no snack, no drink, no offer of compensation. This is Citilink. Never again will I fly with this low-quality airline.

✅ Trip Verified |  Terrible online service. The website is not in English. You cannot manage your booking online. I could not check in online. I do not recommend.

✅ Trip Verified | It’s a LCC and as such they do a great job. Check in was smooth. Without major hassles. The flight departed on time only to be held up by the tower for half an hour due to “traffic”. The seat was comfortable. They did something strange for a LCC. They fed all of us a free meal. It wasn’t the best meal. But it was a hot chicken. Meal. And also due to some social media content. They gave everyone on board a free gift of a t-shirt I’m sure that was a once off. But all in all great flight experience. Note no wifi and no screens. But that’s minor now days. Because we all have. Content

✅ Trip Verified | Our flight was cancelled for no reason (I was told by locals it was probably because some local dignitaries wanted to fly that day) and we were told we could fly the next day which would take 2 days to reach Padang. This would mean we would miss our boat from the Mentawis so it was impossible. We had to change our airline at the last minute and was assured because Citilink had in effect cancelled our flights we would be entitled to a full refund. 3 months later we are still waiting. I have contacted them many times but have not received a refund. I had even paid for the flexible ticket just in case I had to change things.

✅ Trip Verified | The flight was quite good, the friendliness of the ground and air staff was very good. Quite satisfied with the flight this time. Thank you Top Choice for domestic options. Penerbangan yang cukup baik, keramahan Staff darat dan Udara sangat baik. Cukup Puas dengan penerbangan kali ini. Terima kasih. Pilihan Utama untuk pilihan domestik.

✅ Trip Verified | Uneventful flight, lucky not having had any delay. Definitely this airline is the better (if not best) option when flying low cost in Indonesia, also related to safety. Don’t expect anything, even not a glass of water (when flying cheapest fare). Little seat pitch though.

Not Verified | First time using this airline and pleasantly surprised. Compared with other low-cost airlines, I have found the customer service extremely good. Knowing that the flight was delayed by a few hours, the staff did everything they could so I didn't miss my connection with another airline (Scoot) at Penang airport. I was surprised, cause usually airlines don't care since you are using another airline afterwards. In this case, they arranged for a staff to pick me up straight from the plane to the boarding gate. He helped me skip all the queue at customers etc. Without their help I would have missed my flight 100%. Thanks again! Also, unlike other low cost airlines, this one is not tacky and actually quite classy. The hostesses are also very pretty! However the plane was very late so I can only give 8/10

✅ Trip Verified | On their website they indicate free baggage allowance for international flights up to 20kg. The airline staff at the airport would not accept this and instead charged me 420 Malaysian ringgit (~£84) for the 15kg baggage, which was more than my actual flight ticket. I tried to dispute but they weren’t helpful at all. Then in-between going to a cash point (because yes they don’t accept card) to get the money and pay for it, they increased the fee by another 15 ringgit. They claimed the fee/kg increased when I left.

✅ Trip Verified | The flight delayed for 2 until 3 hours due to operational issue. After delayed that long, it ended up with changing the plane by saying the initial plane was broken and cannot be used for now. I mean, if you really know that the plane would not be able to operate, please immediate change the plan without giving false hope for the customer that long. Every people has their own plans with their times. Something that we can do on time, should be postponed or worse cancelled by this. Very harmful.