EVA Air

✅ Trip Verified | I had a very good experience flying with EVA to Taipei. The seats were overall pretty comfortable and the food was pretty good. I had a lot of fun with the entertainment system. Overall, it was an awesome airline.

✅ Trip Verified | We had a wonderful experience flying with EVA Airways, LAX-TPE-MNL (777-300ER) round trip in April. The seats were comfortable and incredibly spacious with only 3 seats in the middle (economy) which is ideal when traveling with a child. The food was delicious and portioned well, and the crew was incredibly efficient and professional. IFE needs improvement but it is acceptable. We were actually impressed on how fast they move especially during meal service. The overall product offered by EVA Airways exceeded our expectations, and they were consistently on time with their departures and arrivals. However, I encountered some frustration with their contact center. It was difficult to reach a representative. Actually, I never got through in any of my phone calls. I booked our flight in December, tried to contact them for 3 months due to a minor concern but never got through at all. Despite this hiccup, I would still recommend EVA for a pleasant flying experience. I just hope they do something to improve their contact center.

Not Verified | EVA Air is very good, the Boeing 787-10 Dreamliner is clean, comfortable and perfect! The cabin crews are very kind. Also, the Inflight Entertainment is also goo.

Not Verified | A wonderful experience. Eva Air is remarkable with their hospitality, cleanliness and fresh food. They are the best airlines I have ever flown in and as someone who travels often and uses several airlines, this is still an understatement: Eva Air has the kindest and very caring airline staff, their seats are always extremely clean and the air inside the aircraft is very refreshing. Their food is very yummy and fresh too and I normally have trouble eating food from an airplane. They maintain this beyond the aircraft as well, because even in the airport, those wearing the EVA Air uniform are very kind and helpful. Thank you and my bestest wishes.

Not Verified | Another great set of flights R/T Bangkok to San Francisco via Taipei. The EVA service from start to finish was 5 Star, check-in, boarding, inflight service, baggage handling, etc. The lounges in Bangkok and Taipei are great. I pre-ordered my main meal on my long haul flight segments, the Rack of Lamb was as good as any fine restaurant! The flight attendants provided an exceptional high level of service, attending to every need with a smile. The comfort level in business is over the top. I was in an individual side pod which was roomy, lots of storage space, a large entertainment monitor and a comfortable lie flat bed which was made up with a mattress cover and plush duvet for sleeping. I was even given a size to order set of pyjamas. By far, EVA is my airline of choice for Asia to the USA flights,

Not Verified | Excellent service in everything, clean, comfortable chairs, good food, punctual is very important, very friendly and helpful both on the ground and in the air. It was fantastic to travel with them, then we took them from Taiwan to Thailand, and back to Canada in the same way. Maybe I would add more movies in Spanish. Without a doubt we will use this airline again.

✅ Trip Verified | During boarding i noticed a negative atmosphere. During dinner everything was cleared away without asking, we noticed that the staff on board were rushing the whole time. Seat malfunction, screen did not work as it should, asking for a new seat they told me its not possible. The food was ok, inflight entertainment is very limited. Ground staff were ok, very efficient boarding in Bangkok.

Not Verified | EVA Air posts no ambition to serve customers even in Business, it's becoming like Cathay Pacific's service which is very structured however lack personal touch. Flight departed 0910am, the main was served early in the morning, however breakfast was served at 1800 (local time) which was extremely weird.

✅ Trip Verified | The food was excellent. The flight left on time. The toilets were clean. The staff were attentive. The seat was very small and legroom was tight. The entertainment system was poor.

✅ Trip Verified | I bought 4 EVA roundtrip economy class tickets between NRT and LAX via TPE, this was the first time I seated myself on an EVA’s economy class seat. All in all, I consider their in-flight services on par with those of other 5-Star Airlines. Recommended. On our return flight, however, an unexpected matter occurred at the time of check-in at LAX. Prior to leaving for LAX, as all family members have an ANA frequent flyer program account, I set each flight to be credited there. As my wife and I have Star Alliance Gold status given by United Airlines, through the priority lane, we checked in 4 pieces of our luggage, showing a representative our Star Alliance Gold status on the cellular phone screen. However, she didn’t intend to attach a priority tag to each piece. “Please remember we have Star Alliance Gold status,” I retorted. She said to me, “You are not qualified for the priority tags being attached to your luggage, because your flight miles are credited to ANA.” I answered flatly, “Accrual is accrual. Privilege is privilege. OK? Accrual is one thing. Privilege is another.” She didn’t seem to understand how each Star Alliance member’s frequent flyer program worked. Finally, another female representative replaced her and had the priority tug attached to each piece. But she changed our accounts to be credited, from ANA to UA without our consent. It was not until we passed the immigration that I was aware of it.