Flair Airlines

✅ Trip Verified | I didn’t fly with them but the reviews look awful, I booked through Expedia 7 months in advance and couldn’t change or cancel anything without paying more than I paid for the trip itself. Even when I thought I was purchasing a travel insurance I found out quickly it would be impossible to use. I will never use Expedia or Flair Airlines for anything again.

✅ Trip Verified | Booked for less than half the price of either Porter or Air Canada with one carry-on and one personal item. Flight left on time, arrived on time and was smooth. Nearly full, but luckily ended up with a gap seat beside me. With all of the bankruptcy talk, I was worried everything turned out to be fine!

✅ Trip Verified | It was a really horrible experience. We are a family (me, my wife and a little kid). Our kid is a year and needs attention. The lady gave us completely different tickets at different rows. She saw and she's been told that we have a small kid. But she gave us completely different rows tickets and different seats. My daughter was in shock. And I had to stand behind her almost all the time. So most of the time I spent just standing behind her. They gave us last rows seats. So my wife and my daughter were seating behind the washroom. My wife could not neither feed my daughter nor even give her some water (infants and little kids have to take some water while taking off and landing). We've traveled a lot. We have much experience using different airlines. But it was unfortunately the worst experience we've been ever through.

✅ Trip Verified | Will never fly with them again. If you pay for a carry on a few day in advance $45. If you pay at check in $61. If you pay at the airport $81. I saw many people going through with bags larger than mine and not getting forced to pay the up charge. They are very Inconsistent on enforcement. They even charge for water on the plane. Save the aggravation and fly with another airline. In fairness their staff were pleasant and helpful as much as they could be while enforcing the junk fee policies.

✅ Trip Verified |   Worst customer service and Check-in service ever. I cannot check-in online (no idea why) happened so many times already. I came to the airport 50 minutes before the flight but the counter rejected to check me in. Because I was late! ! But so many times the delayed there flight for hours but now because of 10 minutes they don't want to check me in! Worst customer service ever!

Not Verified | Pathetic they have less measurement bucket and make you pay for your luggage, which is perfectly personal size luggage as per their rules mentioned on their website. Don’t fall for false rates, it’s most expensive rates with cheapest service and pathetic experience.

Not Verified | Our flight was for 8:30 pm so we got to the airport around 5pm. When we got there and tried to check in we had to wait an extra 2 hours because the flight time was changed to 10 pm - no email, no call, nothing. The staff are the worst, they are no help and they have no idea what they are doing.

✅ Trip Verified | Worst experience ever. I personally did 6 international and around 10 domestic trips so far, tried most of airlines but never ever had such a poor experience which I had yesterday with flair Firstly they delayed flight for 1 hour then it got delayed for another 2 hours and finally flight took off after 4 hours of scheduled departure time. First I thought it must be an technical issue as they announced then I digged on to it and found out that 80% of all flights in this route are delayed and all of them were close to 3 hours. Their customer service is very poor when I asked at check in counter about that 3 hour rule regarding refund. Firstly she was not interested to answer my question then reluctantly she handed me one customer service number so I asked her if you are a flair employee then why can't you just answer my question instead of directing me to some other authorities than she got aggressive and was asking for my name and details I provided that and during boarding which happened after 4 hours she hold me on line and boarded me last because I saw her unnecessary aggression.

Not Verified | We arrived at the Cancun airport 3 hours early and were met with a massive lineup to checkin, we get to the front of the checkin line only to find out that we have to pay for our checked bags to the tune of $327.12 CDN. This was included in our expedia travel booking and I was given extreme attitude and rude service when I expressed my frustration. After finally paying the ridiculous fee we got to the security line which was very long and took over an hour. We finally got thorough and raced down to the terminal only to find out that the gate had changed and this took us several minutes to find where the gate had been changed to. NO text message of the change, NO email of the change and zero announcements were made to notify us of where the new gate was located. After asking several people where the new gate was we arrived with 25 minutes remaining before the flight would be departing. The young man that was at the kiosk was very rude and had a smug look on his face like he was going to stick it to us.He informed us that the door had been closed and that we would NOT be getting on the plane as the 20 minute time had passed. I showed him my watch and explained that we still had 25 minutes before takeoff and he shrugged and smiled and said NOPE, its closed. The plane sat at the gate for another hour and there was more than enough time for us to get on the plane. This is by far the worst experience that I have ever had with any airline and I travel a lot for my job. I found out from friends that were on the flight that our seats had been given to stand by people and that they had zero intentions of ever letting us on that plane. Absolutely disgusting that the customer service reps would treat people who spent thousands of dollars to vacation this way. My hotel for the night was $400 USD and my flights home cost me $3400 CDN.

✅ Trip Verified | I recently traveled with Flair Airlines in April 2024 and was left completely dissatisfied with their service. The airline promised a free early check-in if done online, but their system was non-functional, forcing me and my group of 14 to pay a $25 fee at the airport. Despite the flight attendant acknowledging that this was a widespread issue due to a problem with their website, they refused to waive the fee. To make matters worse, three members of our group had their flights canceled without notice, and Flair Airlines had the audacity to charge additional fees for rebooking. The lack of communication and transparency is unacceptable. Furthermore, seat assignments were a chaotic mess. Despite booking as couples, we were unable to view our seats beforehand and were asked to pay extra to select seats. As a result, we were scattered throughout the plane, separated from our travel companions. Lastly, the airline's policy to charge for both checked and carry-on luggage feels like a blatant cash grab, especially when the service provided is subpar. There was chewed gum on the seat infront of me and no barf bags in my row. This experience has been nothing short of a nightmare, and I urge travelers to steer clear of Flair Airlines if they value a stress-free journey.