flydubai

✅ Trip Verified | My recent experience with Flydubai was far from satisfactory. My travel companion and I were scheduled to depart on Flight FZ1026 on 14 April 2024 at 12:15 pm. However, the flight was delayed and ultimately departed as Flight FZ1028 on 15 April 2024 at 08:15 am, a full 20 hours later. The first issue we encountered was the untimely notification of the delay and subsequent cancellation of our flight. We were only informed of this while in line for check-in, a mere 90 minutes before the original departure time. This lack of communication caused significant inconvenience and frustration, as well as additional expenses due to the need for last-minute adjustments to our travel plans, accommodation and plans. The remedial measures implemented by Flydubai were more detrimental than beneficial. After enduring a four-hour wait in high temperatures, we were directed to a hotel that was far from acceptable. The conditions were unhygienic and unsafe, with stained bed linens and tripping hazards prevalent throughout (out of order elevator). Furthermore, the food and water provided were unsuitable for our dietary requirements and were offered too late to be of any real benefit. The confusion regarding the rescheduled flight were categorically unacceptable. We were initially told that the flight would depart at 10:30 pm, only for this time to be revised on four separate occasions, culminating in a final departure time of 08:15 on 15 April 2024. This lack of clear communication left us in a state of uncertainty and resulted in us being unable to fulfill our work obligations on 15 April 2024. In summary, the service provided by Flydubai on this occasion fell significantly short of the high standards I have come to associate with Emirates and Flydubai. The financial burdens we have been subjected to are directly attributable to the actions of Flydubai’s personnel. I did formally request compensation, this was rejected after multiple back and forth with customer complaints email address.

Not Verified | The luggage did not arrive in Salzburg. Since flydubai is the only company in Salzburg that covers the costs of delivery to the home address, I would have to drive again from Liezen to Salzburg = 320 km and 4 hours. Das Gepäck kam nicht im Salzburg an. Da flydubai als einzige Gesellschaft on Salzburg die Kosten für die Zustellung an die Wohnadresse übernimmt müsste ich nochmals von Liezen nach Salzburg fahren = 320 km u. 4 Stunden

Not Verified | Flydubai offers comfortable, quiet aircraft with a pleasant cabin crew. I really liked flying, even though the trip was short. The layover and connecting flights were easy and I had a great flight experience with flydubai.

✅ Trip Verified | The level of customer service is the worst I have seen in 30 years of flying. While aircraft issues are understood, it’s the inability to inform passengers of what is going on that shows a level of incompetence. There is absolutely no commitment to showing any level of care to the passengers. A 10 hour delay was not explained at any time and the customer service centre could not provide any useful information. Do not fly with them.

✅ Trip Verified | I will never fly again with flydubai. In both flights the plane was so small meaning no place to sit properly and if you are unlucky and you neighbor is a bit big you will feel oppressed. The seats are so small that on my flight back every one was hitting my shoulders whenever they were passing by including the staff who never said sorry to me. I try to go to the toilet but same issue I think it has been designed for kids .. seriously I'm 1m70 for 70kg and it was impossible to stand without touching both sides of the toilet's wall while flying. On my flight back I wasn't hungry (the food is not good but it's more or less the same for every company) however I asked for the dessert only and the staff told me "dessert is only for people who pay an extra" quite annoying when you pay already 600euros. Staff was smiling only when you enter and exit the plane, rest of the time they make you feel like they don't care at all. You have no idea my reaction when I came to realize that I must pay extra to have access to the i=onboard entertainment. I understand no movies for the short flights but when you have a 7 hours flight ahead it's a real disgrace. Flydubai surprised me a lot by being so unprofessional, and is the most expensive and the worst low-cost flight company that ever existed.

✅ Trip Verified | We departed from Baku and reached Dubai airport. Due to heavy rains, all flights were cancelled (which we understand as a natural calamity). However, flydubai staff were nowhere to be seen. Not a single staff was available for speaking or seeking advise. Only one staff was there and too rude as if we are disturbing him. However, none of the staff was available during that time and we had to spend 28 hours at the airport with 2 children (7yrs and 2yrs). No hotels provided, no proper guidance provided. A reputation of the company depends on the employees, and to our shock, not even a single staff was available. This shows how much they value their customers, and none of them were there to represent Flydubai and to advise us what needs to be done. Luggage: Luggage were received after 4 days of arrival at the destination Airport. Even the luggags were not proper and many items were broken and mishandled. Our concern is that even though nobody can control rains or any mishaps, during such a time, nobody was there for consultation and had to spend 28 hours at the airport in a single seat with no proper food and water.

✅ Trip Verified | I've taken this flight before, from Tehran to Dubai. As someone who personally fears flying, I felt at ease during these flights. The meals and the few drinks are superb. I really enjoy flying with FlyDubai, excellent entertainment, plenty of options, quickening the passing of time and excellent crew.

Not Verified | My friend recently had the most horrendous experience trying to fly from Dubai to Italy via a connecting flight with flydubai on April 19th, 23:55. Zero Customer Support: Four hours before his flight, on April 19th, he received an email saying he couldn't board due to transit restrictions at Dubai Airport. No accommodation assistance, no attempt to find alternative routes, nothing. With his flight canceled, he faced a serious accommodation issue. There was a flight on April 21st to Milan, but flydubai's website conveniently lacked any option to book it. To make matters worse, flydubai's offices were closed after 5:30 pm on April 19th and would remain closed for the next two days due to the weekend. Even their helpline was useless, and a trip to the airport yielded no solutions. Costly Consequences: Forced to book with another airline, my friend ended up paying 250 euros more than his original flydubai ticket. So, to anyone considering flydubai, save yourself the headache, the heartache, and the extra cash. Fly with a company that actually cares about its customers and offers real solutions, not just empty promises.

✅ Trip Verified | I have been travelling since 30 years with many airlines but first time ever, I am experiencing one of the worst flight experiences with flydubai. They didn't offer any complementary drinks instead they were selling. We had to purchase for all entertainment package including movies, earpods and no customer care whatsoever. This airline is only for money, not for customer care. This is my first and last journey with with this airline.

Not Verified | Worst airline I ever booked. Overpriced for what is offered- basically this is “cheap”airline but charging regular airline price. They do not care about customers! Food is terrible. Our flight was cancelled and the airline did not offer any compensation, hotel etc. We filed a complaint but they simply refused to cover our extra night stay that was caused by the cancellation. Will never make the mistake of flying with them again