KLM Royal Dutch Airlines

✅ Trip Verified | On 10th of May my dad (senior citizen) was supposed to get a flight at 6.10AM from Luxembourg to Stockholm with a layover of 1h35 in Amsterdam and arrival in Stockholm at 10.45AM. Due to issues at the Luxembourg aiport, his flight from Luxembourg to Amsterdam was cancelled and he was rebooked on the flight from Luxembourg to Zurich and then to Stockholm. Due to delays in the flight from Luxembourg to Zurich and very short layover time, he missed the correspondence from Zurich to Stockholm. He was then was rebooked on another flight from Zurich to Munich to then take the correspondence for Stockholm from the Munich Airport. I strongly believe that the choice of rebooking him on the flight to Zurich was not an optimal choice, given the short layover time and the delay that caused him to miss the correspondence to Stockholm. I believe KLM staff should have been mindful of the short layover time and potential delay before booking him on the alternative flight from Zurich and changing his route one more time. The initial journey that we had booked and paid for was as follows: LUX -> AMS AMS -> ARN Departure 6:10AM on 10th May from LUX, arrival 10:45 to ARN on 10th of May Total journey duration: 4h 35 min My dad's final journey ended up being as follows: LUX -> AMS (Cancelled) AMS -> ARN (Missed due to previous flight cancelation) LUX -> ZRH (Departed with delay) ZRH -> ARN (Missed due to delay of previous flight) ZRH -> MUC (Rebooked on additional stop due to previous journey not being optimally planned and missed correspondence because of delays) MUC -> ARN Departure 10:45AM on 10th May from LUX, arrrival to ARN 00:11AM on 11th of May Total journey duration: 13h 26 min (excluding the 4h 35 minutes waiting time between 6:10AM LUX -> AMS cancelled flight and LUX-> ZRH flight) My dad was supposed to have only one stop but due to poor planning he ended up having two stops, missing a family event that he had to attend on 10th of May and ended up reaching the destination on the following day. I believe that my dad is entitled to at least some compensation to account for the discomfort that was caused on this day as he ended up spending the whole day going from one airport to the other when he was only planned to have one stop in his journey. However, KLM refused to provide any type of compensation even in the form of a voucher. I am very disappointed by (i) the suboptimal service provided by the staff at the airport who booked my dad on a flight with very short layover, causing me to miss the corresponding flight, (ii) the lack of acknowledgment from customer service team for all the discomfort that was caused to my dad on that day.

✅ Trip Verified | I don’t recommend flying KLM because of the poor customer service they have. It is my second time when they treat you with disrespect and you need to check in your carry on taking a 10 hour flight and after connecting for your last destination. I prefer pay to pay a little extra and have a great quality service than going to this miserable situations with them. You pay them and they treat you like you owe them something because of the rules of the company, but they forget who the customer is. Something must have changed because they were not like this before. I don’t recommend it anymore.

✅ Trip Verified | My baggage was damage beyond repair during the first leg of my transatlantic flight. I purchased a replacement and on arrival in Toronto the baggage was ripped at the back (a cut of about 5 inches) and one wheel totally broken, rendering my “new” case garbage. I have written to KLM customer care more than a dozen times - apart from asking me to email a void cheque (so now they have my bank details) their replies have been dismissive, 8 weeks later I have not received compensation for either piece of baggage and KLM are not responding to my communications. Disgraceful. I have no complaint about on board comfort or cabin crew, but my overall experience with KLM has been a huge disappointment. I would not deliberately choose this airline (or Air France) again due to their lack of customer care.

Not Verified | KLM lost 2 of our luggage on August 11, 2023, during a flight from Amsterdam to Washington DC; each luggage weighing more than 44 pounds. Despite weeks of communication and providing every required evidence and information, we have been denied compensation or any help to find them. We were compensated less than 20 percent ($639) for one of the luggage and no compensation for the second lost luggage. This is very unprofessional behavior and humiliation to the customers. The most ridiculous part is that their first question is asking for the original copy of the receipt for each item they lost. I don't know how many people in the world will keep receipts of every item they have purchased during their lifetime.

✅ Trip Verified | Disappointing service. Questionable food/snacks on board. Horrible earphones, so bad that one can’t hear the audio at all (and I flew multiple aircraft - the same story with all of them). I am platinum for life and yet I was denied access to the lounge in Amsterdam because of my flights schedule. If you ever could chose different airline instead, that is my recommendation.

✅ Trip Verified | I booked with KLM a flight to from Dammam to Buenos Aires as it was a shortest one available with only once stop on the way. 24 hrs one way or so. Later KLM cancelled the flights and even didn’t let me know – I only learned this occasionally as checked the reservation online. Immediately I asked for refund of 12,600 Saudi Riyals that I paid. KLM processed half of the refund reasonably quick and I received it in 5 days, the other half was pending for another 4-5 days and then I received an email saying that 35% of it will be credited as a travel voucher. I never requested this travel voucher and want my cash back in a form I paid it. Looks like KLM tries to enforce me spending $ with them again for another trip that I don’t want. I do not recommend anyone dealing with this airline as they steal your money and try to sell their vouchers that I personally do not need and hate this sort of offers. Think twice before paying them anything as you may not get your money back.

Not Verified | Very bad service, bought 2 tickets but our seats are far away from each other. Nobody could help us and this is for an 12 hours long flight. The airline did this on their own not informing us and surprised us on the airport and could not fix anything. KLM = Budget and bad.

✅ Trip Verified | Dublin to KLIA via Amsterdam. Service was great in both short haul flights (Dub- Ams return part) and this review is mainly on the Amsterdam to Kuala Lumpur return leg. On the way out the meal was excellent and I especially noted how good the beef rendang dish was. However there was something that shocked me on the KL809 flight. During the breakfast service the stewardess that was serving dropped the tongs used to serve bread rolls on the floor (next to my seat) and nonchalantly picked it up and served the rest of us with this! This unfortunately marred what would have been a perfect trip for me. Is there no basic policy re cleanliness and hygiene or am I missing something here? Other than that blip the rest of the trip was top notch, a special mention for the cabin crew on the return flight KL810. Great service, ever helpful and attentive and no incidents like on the outbound flight. KLM is a great airline and I will definitely be using them again but I hope they can address the issues that I highlighted which to me should be something that no passenger should have to point out. This is just common sense, I wouldn't use something I have dropped on the floor like this on myself never mind serving customers, please take note (hence I couldn't give 5/5 for cabin staff service)

✅ Trip Verified | Very unpleasant experience. They had trouble during my check-in. After 1h30 of waiting in front of the counter, they ware able to issue me a new ticket so I had to seat separated from my family. The adventure is not over, they lost two out of our three checked-in luggage, those remained somehow in Amsterdam and we have landed in Washington DC. After additional time lost to check the status of the lost luggage, we have finally got those, delivered around midnight the next day. Staying awake with the jet lag was again not pleasant. We had to spend extra money on buying some clothes our first day of vacation. It was an awful experience. And last thing, do not purchase on-board internet on those old planes, it is a waste of money.

✅ Trip Verified | Riyadh to New York flights were both on-time. Long layover at Amsterdam but didn't matter much since I got access to Aspire Lounge No. 41. Cabin Crews were good. Captain kept us updated especially with the AMS-JFK where there was a light earthquake that hit New York as we approach the city which fortunately didn't disrupt the flights.