Sansa Airlines

✅ Trip Verified | Sansa cancelled the flight 40 mins after the departure time, they said it was due to the weather conditions. They provided no solution to get me back to San José in order to join a group of 21 friends for a diving trip to Isla del Coco (I simply could not miss the boat for the 36 hour crossing). Sansa refused a $ refund. They applied their WIN (Sansa) - LOSE (customer) policy by only offering a credit voucher valid for a mere 6 months (knowing full well that this is no good for tourists).

✅ Trip Verified | Yesterday, 1 day before my flight, Sansa emailed me to say that had moved time of today’s flight from 1pm to 8h10am! (I would have preferred to take a leisurely breakfast by the pool!). I emailed them for an explanation but got no response. The flight actually left early and arrived 1 minute before the scheduled departure time. Of course they offered no partial refund for the inconvenience caused yet if you want to change the date/time of your flight they will charge you for it. Or if they cancel a flight they keep all your money and only offer a credit voucher valid for a mere 6 months.

✅ Trip Verified | We flew from Liberia to San Jose. This was an incredibly easy flight! We left exactly in time and arrived a few minutes early in San Jose. The San Jose Domestic terminal is a very easy and quick experience. Absolutely no problems whatsoever. I would highly recommend.

Not Verified | Quepos to San Jose. Well, my family and I were suppose to fly with Sansa, but after waiting at the airport for a while we were told the flight was cancelled and there were no other flights for us. The counter person said we would be refunded our ticket price. However, when I inquired with the airline several days later I was simply told that they do not give refunds, even when they cancel a flight. Avoid this airline.

✅ Trip Verified | Refuses to refund me, do not trust this airline. Sansa was supposed to refund me for a canceled flight almost 2 months ago. I still have not received the refund. I email and no one responds. No one can explain to me why I haven't received a refund yet. It does not take this long to return me half of the money I paid for. Please avoid this airline at all cost. They are not worth it. There are other ways of getting around Costa Rica to which you can avoid this airline

✅ Trip Verified | Tambor to San José. Regional airline. Flight with Cessna 208, clean and flight was on time. Very basic airport but the staff were eager to operate it efficient. They operate from San José domestic terminal which is basic but does the job. They are trustworthy and I would recommend them.