Transavia

✅ Trip Verified | Beirut to Paris with Transavia on May 1, 2024. The weather was fine throughout the entire flight, except the last hour when it started raining and we could actually see the thunderstorm. Instead of landing in Paris, Orly at 10:15 PM we landed in Charles De Gaulle airport at 3 AM. Obviously, the weather caused the bulk if the issue but this review is about how the staff handled the situation. Around 10 pm (almost time for landing) the pilot says we’re landing in CDG instead of Orly, which is 40 minutes far, but no one really complained since we saw the weather. We failed to land there because of the weather and ended up landing in Lille (North if France). 30 minutes in, no one had explained to us anything except that we’re in Lille. After constant questioning, the staff explained that we we’re going to wait in Lille for the storm to get better, which was around 2 hours. Note that if I didn’t personally ask multiple times, they were leaving us completely uninformed. During this eventually 3 hours, the staff was not communicating updates unless constantly asked, did not provide us with water, food, or internet to contact the people waiting for us at the airport. One passenger who already had a french sim gave 7 of us hotspot in order to do that. I asked for water repeatedly, even offering to pay for it, and was ignored. Then, in hour in we know that there’s no water in board and no on told us or did anything about it. The weather is obviously not in anyone’s control, but the management of the situation and the service and experience provided is, and it was horrible. They didn’t address our stress, hunger, thirst, and in some cases, fear of what is happening. It was very unpleasant and frustrating, and no longer that cheap honestly, so what’s the point!

✅ Trip Verified | First time flying with Transavia as they just added Milan Malpensa to their network. The flight to Paris Orly was opened 3 weeks before I flew. For this reason it was not possible to perform web check in, and we had to queue at check in desk despite having only hand luggage. This was annoying and hard to understand. Beside this, the seats were allocated close to each other. By chance we had an emergency window row, thus legroom was fantastic. The flight arrived 30 min late, not sure whether for their problems or handling issues. My feeling is that it's worth to try again this airline, since at this time the check in issue did not feel very good, but for the rest they look a like a potentially good airline.

✅ Trip Verified | Transavia is the worst airline I have ever flown. The staff at the airport insisted that I pay 30 Euros for 1.5 kilos of additional weight. To my husband, the lady at the check-in desk argued and insisted that his carry on was oversized and that he had to pay 60 euros to ship it in cargo although it fit the measurements. It was only after he dropped it in the slot that she was reluctantly convinced. The flight was late in Paris. We had to wait standing in line inside the tunnel that leads to the aircraft for 30 minutes. No explanation was provided for this delay other than “technical difficulties”. On board, the chicken sandwich that cost 7 euros tasted nothing like chicken. When I complained to the flight attendant, he just shrugged. I will never fly Transavia again.

✅ Trip Verified | Awful experience, very bad customer service unprofessional and disrespectful. They denied my boarding due to an error they made during check in and did not want to take accountability for it. Did not offer any kind of help or compensation instead tried to blame me for their mistake. Staff are very unprofessional and their treatment was inhuman, even online customer service did not even take the time to read my complaint and just refused the refund with a generic sentence. Horrible experience will never book with this company again. they are cheap for a reason!! Everything is cheap about them.

✅ Trip Verified | The low-cost daughter company from KLM serving mostly leisure destinations but also some harder to reach others. Generally all is fine, staff is friendly and attentive but you get the usual tradeoffs: very tight seat pitch and everything beside your ticket price is extra paid. Prices for the onboard menu aren't bad. Their fleet consists of 737's so that limits your personal space even more.

Not Verified | Its The Worst Airline Ever. The service was BAD, And the landing was like a Ryanair. And We Were 20 minutes too late. People, dont fly with this airline.

Not Verified | The airline lost my luggage for more than two weeks when I flew from Amsterdam to Catania last month. After getting my luggage back, I applied for a compensation for the items I bought, but they rejected my request several times and said you applied for the compensation after 21 days! I was never informed of any timeline.

Not Verified | Flew 6 times with them this year, the airplane is clean and people working for Transavia are nice but I have had 30 minutes to 2 hours delays on every flight I had with them. Besides that the chairs are very small and bad, not much extra comfort available. As for food, they only have cookies, candies, chemical noodles and 3 sandwiches all with cheese. I am allergic to cheese, so there was no option to eat something decent! It’s the worst food options I ever saw with all airlines I flew with in my life. They should really add some real and nutritious food to their menu. Even in Spanish budget airline, I get real and nutritious food.

✅ Trip Verified | This is the worst experience I've had traveling recently. I had an early flight that was delayed for two hours, waited 2hrs to pick up my luggage and missed my connecting flight. This ordeal cost me an additional $1000. If you have a choice, please don't fly this airline. Their staff is very rude and they just don't care. They nickel and dime you out of every penny but don't care anything about their passengers. What a huge disappointment.

✅ Trip Verified | We bought our tickets from Madrid to Paris two months in advance, on the day we are supposed to fly, 09/18/23, at the airport we were informed that our flight was canceled and the only date available to flight was 09/23/23. We lost the hotel not refunded, return tickets and now we are trying to figure out how can we get the money back. Horrible Customer Service.