Philadelphia Airport

Not Verified | Most horrible airport. We have TSA pre-check, but they don’t care here. We were told TSA pre-check is in a different terminal. We stood in line in one area forever and then they told us to go to terminal B, which then we had to walk outside a few blocks!!! It was ridiculous. Then we arrived at B for security, waited forever, and we were given a TSA pre-check card, but the security lady had no idea what she was talking about and made us take our iPads out of our bags. Anyone who has pre-check knows that is what makes pre-check nice. You don’t have to take off your shoes OR take your laptops/iPads out of your bag. Horrible experience- we will never fly out of there again!!!!

Not Verified | The rudest most uncaring employees ever! Came in from Barcelona, horrific customs/TSA experience. Gate 14 changed from gate 13 and they are miles apart. TSA has no right to yell and speak to us as they do! I'm deaf in one ear! You have a 1200 arrival from Barcelona, walk miles to customs, a stupid kiosk, get baggage, take baggage to airline, go thru customs again with my next flight boarding at 1:15. If only someone cared enough to explain this horrible process I wouldn't be so upset. Got in one security line and was sent to a different line.

✅ Trip Verified | Hands down the absolute worst airport I have ever visited. When I say not one person I encountered was kind I am not exaggerating. We flew with American and were affected by the FAA debacle and not one agent wanted to be helpful. I will never fly thru this airport again.

Not Verified | I’ve recently moved to Philadelphia and travel quite a bit for work and to visit family. Philadelphia airport is unfortunately the worst airport I’ve been to in North America. It’s not clean, it’s super outdated and desperately needs a renovation. The restrooms are unbelievably dirty. And most stalls without hooks to hang your bag or coat. I’ve parked and gone into the terminal to pick up friends and have felt unsafe waking from parking to the arrivals area. There were people sleeping in the hallways on the long and confusing walk, with confusing signage, from the parking area. Staff are friendly for the most part. But you can tell they are tired and that they are probably not treated or paid well. I dread arriving and departing from this airport. It’s an awful way to begin and end a trip. I’m going to start driving Newark and flying from there.

Not Verified | Please do a better job supervising the people who are being paid to clean. The Airport is filthy. The only time I have seen it cleaned up is when Pope Francis visited. Disgraceful! I would rather drive to BWI then fly out of Philly.

✅ Trip Verified | Distance between gates is long without mass transit or enough moving sidewalks. Year-round, you have to exit the building, in all weather scenarios, and board a shuttle bus to gates. Thus might not be so bad if the shuttle stopped at each terminal, but it does not, so wherever you need to go, there us still walking involved, sometimes back to the gate you need but just drove past. When landing, American Airlines said they were holding connecting flights, but mine was gone when I reached the gate after having to wait for then hop the shuttle bus. Then, when I wanted to go back, from gate F to Gate B to get a hotel room, I was told the shuttle was closed for the night .. it was not yet 9 p.m. When I asked an AA manager for a ride on a cart from F to B, he denied my request. This is unacceptable for any airport to treat passengers in this manner, but really not a good look for the city of brotherly love! For the most part, no one who worked in the airport or for AA seemed to care one iota!

Not Verified | This airport is obviously not cleaned often, and not taken care of properly. The charging ports are also not in places accessible to people easily. The bathrooms are not clean and noticeably unsanitary. The whole airport is dirty and dull. I did not like the attitude of the security when my family and I were going through check in. This website is glitchy as well. My flight was also delayed. I did not enjoy my visit here!

✅ Trip Verified | Sadly as a local resident I have witnessed the continual deterioration of PHL. Is there any money being invested here? If there is it’s invisible. The overall look is tired. Almost every terminal has a different look; many of them very aged and dirty. The lack of TSA check points is sub par for an airport this size. So much of the overall équipent is broken. Today several escalators were out of service. In terminal A East the security line snaked back since only one X-ray Machine worked. At the gate the scanner didn’t work and the gate agents had to manually enter passengers on a computer. I can well imagine the poor impression this airport gives visitors and anyone thinking of establishing or expanding business here. Bottom line it’s no surprise PHL ranks at the bottom of customer surveys. It’s dirty, old and broken. The real question is will anything be done to make it significantly better?

✅ Trip Verified | I’m honestly embarrassed at the service of the Philadelphia airport employees. Just got off an international flight and was greeted by a rude, shouting man after getting though customs. When I suggested he be nicer to the people who weren’t given instruction and didn’t speak English, he told me he “didn’t care about being nice to people.” Well, then you probably shouldn’t be working with people if you feel that way. If you refuse to do your job right, get a new job. This man should not be the first thing foreigners see when then step foot on US soil.

✅ Trip Verified | Is there a minus number you can give an airport? I fly weekly all over the country and international, Philadelphia airport is a disgrace to the city. It’s like stepping into a 3rd world country. Homeless, filthy, nothing works, dirty floors, poor food and bad lounges. Don’t feel safe.