American Airlines

✅ Trip Verified | Customer service at the Savannah airport with American Airlines are absolutely unprofessional and rude to travelers. The lady that was helping me caused me to miss my flight and she wouldn’t even accommodate to me on a flight that would be convenient for me. She was training and was very slow at what she was doing on her computer. I had never experienced something this terrible with an airline and never expected this from American Airlines

✅ Trip Verified | Our first leg of the trip was delayed by American arriving late into HHH so our take off was delayed. Due to this our connection in Clt to Philadelphia was missed. A trip that should have taken 3 hours, took 15 hours. The delays in and out of Charlotte airport on American are despicable! This same delay has an entire plane of people running to catch connections that could have been made but instead it’s “no big deal” to rebook 100 people. I’ll never fly American Airlines again.

✅ Trip Verified | I am flying with American Airlines today. I have had hands down the worst experience of my life. The employees are untrained, lack manners and basic knowledge required to preform their job duties. I ask to be placed on stand by for a flight before my current scheduled. I was sent back and forth between 7 different people and no one able to help me. I cannot be placed on stand by from the app, web, ticket counter, agent counter, reservation line or customer service line. So how do you expect customers to utilize stand by to ease travel? There is absolutely no way to get help or guidance. My already stressful day was made 100x worse by American Airlines useless employees. I expect more from American Airlines. I have no intention of flying with you again and will plan on sending my family, friends and clients to a different an airline with employees that are helpful and competent. American Airlines is a disgrace to the travel industry.

✅ Trip Verified | 6 hours of delay on our flight and airport staff had absolutely no answers as to why the flight was delayed until 2am. They were just standing there twiddling their thumbs as passengers who have been waiting for nearly 9 hours become increasingly frustrated staring at the plane we’re supposed to be on. After the delay announcement it took over an hour to finally learn why when a supervisor had come over- they didn't have a flight crew. Seems like the most massive oversight on their part which is why you will never ever catch me on another American flight- I’d literally rather walk to my destination.

✅ Trip Verified | Terrible. Changes the departure time 9 times and the gate assignment changes 5 times. At the time of this writing the flight is 14 hours delayed. I doubt it will actually leave. Their staff has been rude at times too. Don’t fly American.

Not Verified | Had a family medical emergency, had to delay out going flight. My sister and I both were traveling together and both purchased the same economy tickets. She got lucky and got a very nice employee who gladly changed her outgoing flight, no problems, no proof of emergency requested and no additional fees paid! I however was not so lucky, I was told I had to have mu outgoing flight cancelled, and purchased a completely new outgoing flight, so I paid for two outgoing flights. Was informed that I would have to supply a letter from the hospital of the medical emergency, in order to receive a refund of the first outgoing ticket purchased, which I did. After doing everything asked, I was denied a refund...... stating due to the ticket being an economy class! Just sad that this is how American Airlines treats people, I get rules are rules, but your employees don't follow them! This will never ever make since to me, and I plan on never ever flying with AA again in my life, they don't deserve any of my hard earned money. This was a once in a life time trip for me and I cost me more than it should have, I'm not a rich person, my measly $550 means more to AA than being fair! Too top it off my carry on bag that I was forced to check was stolen upon arrival! American Airlines is just awful.

✅ Trip Verified | There is literally no way to talk to an AA employee who can do something about a poor experience. A customer must instead complete a cumbersome on-line form. I submitted such a form and included the information below. At a bare minimum, I am entitled to a refund of the difference between first class and coach, and I should also receive compensation. Instead, all I got was a short form email response that said “sorry” and a $25 credit. Unbelievable. My trip was a disaster for many reasons, including how I was treated by American after the trip. It is clear that American upper management cares only about short term profits and is not focused on the long term or its customers. This is a shortsighted approach and American will pay the price in the end. Is management oblivious to the terrible reputation American has in the marketplace? Many people — including me at this point — simply refuse to fly the airline. And American employees are equally frustrated with the company. Almost without exception, when I related my poor experience, they apologized and said they wish there was something they could do but the company will not allow them to take any action. And almost without exception, they went on voice their serious concerns about how the company is managed. Upper management, wake up! You are headed for disaster unless you alter course. Here is the information I submitted on the form: “Issues with first leg: I received multiple text messages which postponed my original flight multiple times. Weather was a factor but most of the delay was due to mechanical problems, poor planning, and mismanagement. My original flight from SLC to DFW was scheduled to leave at 2:02pm. It was first postponed to 3:01pm. It was then postponed to 4:18pm, then 5:18pm, then 6:32pm, then 7:28pm, then 8:12pm, etc. etc. etc. The flight was finally scheduled to depart at 10:25pm, a full 8.5 hours later than the original departure time. Meanwhile, inexplicably, many other flights left on time or with only short delays. I stood in a quite long line at the SLC airport, I had to be quite aggressive to get a seat on a flight to Dallas that departed at approximately 5:30pm, and I lost my first class seat. As an aside, a long line should have been unnecessary, but there were only AA agents at one of the AA gates and there were only two agents. Why not more agents at more gates since AA was of course fully aware of the many issues arising? Issues with second leg: Here is my updated boarding pass for my second leg, Flight 1007: When we landed at DFW, I walked to Gate C6 but when I went to board with my updated boarding pass they told me that I was not on the flight and that I had been rebooked on another earlier flight that had already departed a short time before! Why didn’t anybody tell me? I could have made that flight if I had only known. Again, being somewhat aggressive, I was able to get a ticket on Flight 1007 which they had told me was full. However, again, I lost my first class seat. Issues with luggage: When I finally arrived in New Orleans, it took at least 45 minutes for baggage to start being loaded onto the carousel. And after waiting for all the luggage to come through, which also took significant time, I realized that both my bags had been lost. I then needed to go to the AA baggage claim office, wait in a long line there, & answer many questions. They eventually told me that my bags never left SLC. Etc.

Not Verified | I have never seen so many people left hanging on standby. We were pushed on standby for 3 flights, no sleep, no suit case, same clothes for 1.5 days. The issue of people trying to find gate changes was unreal. We had 2 gate changes on the 3 standbys. Not to mention the gate agents, we had one in Miami named Alex he was very helpful otherwise no one. As for the customer service in the airport all were very rude. It is all about them not the customer. I have to say these poor agents put up with what the executives plan, you executives make their jobs unbearable. Not sure how anyone can work there under all these circumstances. 2 hour delay with a plane in Bahamas, 40 minutes on the tarmac in Miami and of course over a mile long line in customs due to Americans number of standby flights. by this time we missed our 9 PM flight and again stood in line at American from 8:30 until 12:30 PM to be put on standby at 6 AM the next morning to Charlotte. We made the 6 AM flight then on stand by for three times there. no sleep, no suit case, same clothes. Finally we got on a 3:30 flight to Minneapolis. As we were on my sister in law went to her seat and then was hauled back to the door to get off. Someone was in her seat. Her husband had enough he said 2 people were listed after us on standby and we were told they go by the list so the ones behind us on here need to get off. They ended up taking off the lady who seat in her seat which did not have a ticket just a standby stub. We will never use American again, and I would suggest to anyone out there fly Delta at least they treat you nice and get you back on a flight!

✅ Trip Verified | I was traveling to New Orleans from Greenville via Charlotte by American Airlines. There was a 1.5 hour transit at Charlotte Douglas Airport, but the flight made delay at Greenville Airport. So, in transit I was almost running to catch the flight to New Orleans. Ground Staff were helpful to keep the aeroplane waiting for few more minutes for the transit passengers. Cabin crews were good in this particular flight. Aircraft was good. Very light snacks was provided.

✅ Trip Verified | I often travel by American Airlines while in the USA. It offers very average service. Ground staff are sometimes good, but many cases they are bad in manner, especially with foreigners. Cabin crew were good in this particular flight. Aircraft was good. Very light snacks was provided.