“Breeze was very communicative”
A Thomas (United States)
✅ Trip Verified | Recent flight from Madison Wis to Orlando Fl May 15th. The Day started off not great, got notification of my delayed flight at 8:31a.m. for a 9:40 departure (I was already at the airport) Problem was that the airplane I was supposed to be on hadn't actually left Orlando yet. With only two Breeze flights a week out of Madison my options looked bad. The gate agent did not have a lot of information about when we would be able to go other than the plane had not left Orlando due to weather. Considering the unknowns of weather Breeze was very communicative, gate agents let us know when the plane left and as it arrived got everybody in the terminal ready to board quickly and be on our way. They boarded us quickly unfortunately we were delayed again before everybody could get on and seated. The pilot was outstanding, he was the one on the plane that explained why we need to get back off and in the terminal he spent a good 20 minutes talking to people and letting us know that he was going to do everything he could to get us out as soon as possible. Our new expected departure of 6:00 p.m. kept moving earlier and Breeze Air constantly sent email updates to keep us informed. They also provided $20 emailed vouchers for food and beverages. The flight got a clear to go and the captain, gate agents and flight crew hustled everybody on board to make sure we didn't miss our slot. The gate agent even delivered food from the terminal that a passenger decided not to wait for. What could have been a bad experience was saved by an awesome pilot and attentive and helpful crew. Flight itself was comfortable (had Ascent class) with roomy seats and lots of leg room and charging ports. Complimentary drinks, snacks and wifi. Snack choices were limited but ok for a short flight.
Aircraft | A220 |
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Madison Wisconsin to Orlando Florida |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"unhelpful and don’t care"
Matilda Corn (United States)
Not Verified | Terrible airline! On my way to Florida the flight got delayed from 3 to 7 and then to come home it was delayed again 7 to 12, and now it’s 1am, and I’m sitting on the aircraft and we haven’t left yet. They have done nothing to compensate for my lost time and money this is a terrible airline and I never want to be on it again. They are unhelpful and don’t care about other people’s schedules. I booked the times I needed for flights specifically and then had to scramble to figure out my schedule when both flights were delayed.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Florida to Providence |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Each time there were problems”
Pablo Urgavis (United States)
Not Verified | In the past 6 months we have flown Breeze three times: November 2023; December 2023; May 2024. Each time there were problems. NOV 2023, a Thanksgiving trip. The scheduled flight was canceled on the day of departure, so the holiday with the family was missed. Rescheduled 3 days later. Very unhappy. DEC 2023, CHRISTMAS EVE! Flight was canceled; the choice was, fly several days later or fly to a different city. Ended up in Hartford, not Providence. Had to arrange for a ride to Providence at Midnight on Christamas Eve. Very unhappy. MAY 2024, flight canceled 9 hours before departure. Missing important bank meeting AND funeral of a close friend. Rescheduled for following day. Very unhappy. Ground staff and cabin staff were OK - embarrassed, but did what they could. Reliability of scheduling? Minus numbers. Don't plan on accuracy in date & time [or city!!]
Type Of Traveller | Family Leisure |
Seat Type | Premium Economy |
Route | Norfolk to Providence via Vero Beach |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight did not have Wi-Fi"
S Beale (United States)
✅ Trip Verified | Was told I could have 5 checked bags free on the Breeze website and by a live agent online since I am traveling on military orders. Got to the counter to check my bags in and they said I could only check 2. A Relative traveling with me also was promised 2 checked bags since they purchased Breeze Ascent seats and was told he could only have one. There was no explanation provided for this. Also the flight did not have Wi-Fi, which was another thing we were told they would have. Aside from that everything else was good.
Aircraft | A220-300 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Charleston to Phoenix |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"seats are comfy"
Abel Dominguez (United States)
✅ Trip Verified | Breeze Airways is such a stress free company to purchase tickets from. My first ticket, I got $150 airline credit back from them! The seats are comfy (more…)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ogden to Santa Ana |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“I was very impressed”
Coretha Rushing (United States)
Not Verified | This was my first experience with Breeze Airways. I had to book a flight at the last minute and they actually had the best fare. I returned on another carrier (a major carrier) because their return flight was not on the day I needed to return. I must say I was very impressed. The crew was professional, the plane was nice and clean. The boarding process was timely and we left and arrived on time. While I had heard of others who have flown Breeze having a poor experience - that was not my situation. I would absolutely travel them again.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Tampa to Norfolk |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I never got to fly this airline"
P Kevins (United States)
✅ Trip Verified | I never got to fly this airline as the flight was delayed multiple times for "maintenance". I picked Breeze because they offer direct flights from Las Vegas to Fort Myers, FL. I ordered the tickets a few weeks ahead for $228. There were numerous bad reviews about Breeze Airways that I read before signing up but most were from around Christmas time or Thanksgiving when it is cold and there are lots of delays with all airlines so I figured going in late April I wouldn't be as likely to have issues. Many people complained about likely weather related delays and luggage issues. As a result, I did not upgrades, no carry-ons or luggage, no seat upgrades, nothing and am figuring no WIFI, nothing how could I be disappointed. My flight was supposed to leave 12:30PM and by 5:30AM when I woke up I received an email from 4:30AM showing there is a delay for maintenance reasons pushing flight to 1:10PM, then by 5:50AM received another email 2:40PM, 7AM email said 9PM (now it is an overnight flight). Then by 8:48AM it changed to 8AM the next morning. Is this how airlines do their delays? It seems totally unprofessional doing it like this. If it is really a maintenance related reason for the delay I would think by now with newer planes they should be able to do it quickly. Also the airline is said to be started by the guy that did JetBlue so I would think they know how to do that. It turns out JetBlue has horrible ratings too so maybe the founder is just really bad at this. Even if they are short staffed then why does this airline keep expanding? Obviously at this point I had complete lack of confidence with Breeze being able to fly me under reasonable conditions. At this point I basically see Breeze like one of those farm trucks in Mexico with day laborers in it and I'm holding up my finger hitchhiking waiting for a ride. That is basically my level of confidence with Breeze. With so many delays in such a short period of time, I figured there is no way I can trust Breeze because they could mess that flight up, more delays plus I have a return flight with them which they could screw that up then I'm stuck in Fort Myers in a smaller airport with few cheap flights out of there. I went to "My Trips" in Breeze to get the refund but it appears that it doesn't want to do the 100% refund there so I contacted Breeze support of SMS and texted back and forth told them I wanted a full refund and they did the full refund and said will take 7-10 days. I then re-booked about 10 days from now to Spirit Airlines which has a better reliability rating and more routes. I really wanted to try Breeze as they seem to have nicer and newer planes and wanted to avoid the traffic from the Orlando airport but I think that was a mistake especially if your destination is far from the airport (80 miles) could drive for hours to Fort Myers and be stuck there. Breeze has very few flights going out of Fort Meyers to Las Vegas so they are infrequent and if they are down for maintenance could be there for days or have to find a pricier airline. So, I think Orlando is a better option because there are way more flights there if you get an unreliable carrier like Breeze or they screw up a flight have options available.
Aircraft | A220 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Fort Myers |
Date Flown | April 2024 |
Value For Money | 12345 |
Recommended | no |
"refuses to honor the promo
E Naylor (United States)
✅ Trip Verified | I am so discouraged with Breeze. This was my favorite airline, I recommended it highly. Then they started charging for carry-ons. That’s not even the worst. They offer a promotion then they won’t permit you to complete the transaction As shown they say contact a customer service, this was at 8am. I called the number given, the gentlemen was rude & quickly said I can’t help you. Then hung up. I tried the text chat The person tried to be helpful. Suggested I rebook, said promo no longer works. They said promo ended because it met its max, this was after 4PM, 8 hrs later. But I used this at 6am in the morning. Breeze refuses to honor the promo even though it was their fault with IT
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Charlotteville to Islip |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"this is the worst experience"
S Meares (United States)
✅ Trip Verified | This is my first time flying and this is the worst experience / decision I’ve ever had. M flight was supposed to depart at 2:00pm I still haven’t left the airport and it’s 5:10pm because the flight had been getting delayed all day after we were told we were switching planes. I will never in my life fly with Breeze airways again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New Orleans to Raleigh Durham |
Date Flown | April 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"they would need to bounce me off"
M Vincent (United States)
✅ Trip Verified | I booked weeks in advance to come home and always fly their so called Breeze Ascent seats. I had seat 3D. Today they called my name and said they were over booked and I said, what does that have to do with me. She said that they would need to bounce me off because they were over booked and another person paid a lot of money for my seat. I said your not serious. I said I have surgery scheduled for 11am tomorrow and I proved it. She managed to find me a seat in row 22. Well why not for the other guy. I learn from people there that they pull this all the time. I sit up front for many reasons and one is I had cancer and my stomach was completely removed. When I need to use the bathroom I just can't go fast enough. I see on line that they showed me in row 22C and it also says Breeze Ascent Seat. You don't get the nicest in row 22C. I'm told and it's on my phone no less that this person paid a lot more than me. The more I fly with them the more I get screwed. There were several older people who heard what was happening and just couldn't believe what the woman had said. In fact she couldn't believe it herself. The man next to me said they were offering $750. earlier to whom ever would give up their seat. I'm not sure how accurate that is, but I got really screwed. Imagine, the seat went to the highest bidder. I spend hundreds to sit up front and they just said they would credit me $73.00.
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Fort Myers to Providence |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |