"noticeably grumpy unpleasant"
Chin Yee Meng (United States)
✅ Trip Verified | Rude Male FA using plastic disposable glove move my small bag to side to let other passenger bag squeeze within the overhead compartment. No eye contact when distribute snack and noticeably grumpy unpleasant look to this male FA . Unclear announcement through the flight too.
Aircraft | AT7 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Singapore to Subang |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"unprofessional and frustrating"
E Borden (United States)
✅ Trip Verified | I would avoid this airline at all cost. Our departing flight was delayed three times, and after four hours, we were able to book on another flight with the same airline. They told us they did not know when our replacement aircraft would come, and if we had not initiated the conversation, we would not have even been presented with the option to rebook. Upon returning, our flight was again delayed three times, for a total of 3+ hours. The screen indicated our plane was boarding, at last call, but the attend at the gate had to reassure everyone that our plane had not even arrived yet. Very confusing, and it was unprofessional and frustrating.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Subang Kuala Lumpur to Penang |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Worst airline ever"
Jimmy Yong (Malaysia)
Not Verified | Worst airline ever. It’s subsidiary of Malaysia Airlines and standard is low. Check in still long queue without any fast check in involved, it’s like in the 90s
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kota Kinabalu to Penang |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"delays is getting more and more frequent"
J Han (Malaysia)
✅ Trip Verified | Very bad in terms of scheduling, flight delays is getting more and more frequent. No compensations offered. For a domestic flight to miss its schedule that is so frequent shows the airline management has a huge systemic problems.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Subang to Penang |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Firefly customer review
Edward Chin (Malaysia)
Not Verified | The flight was terrible! My flight was booked from Malaysia Airlines but was operated by Firefly. The return flight was rescheduled 3 times until our schedules were affected. The total delayed time was almost 8 hours and the total travel time varied from 3hours to 10hours because one of the flight changed from one-way to transfer.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Johor to Penang |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Avoid this airline"
E Tan (Singapore)
✅ Trip Verified | Flight delayed by 3 hours. No communication, no compensation. They did not even get a new flight for us. Avoid this airline at all cost.
Aircraft | ATR 72 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Seletar to Subang |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Efficient A to B experience"
J Fairclough (United Kingdom)
Not Verified | Being able to fly direct between Sabak and Penang, not having to go via KUL is very convenient. If Firefly is a budget carrier, then some of the European ones could learn a thing or two. Efficient A to B experience, with a little comfort thrown in. Recommended
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kota Kinabalu to Penang |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Absolutely terrible service"
Sergey Abrosimov (Malaysia)
✅ Trip Verified | Cannot reach Customer Service if you have any issue or questions, they have only one communication channel (+603 7845 4543) and when you call there you will listen automated message for hours without being able to connect to a real person. Absolutely terrible service.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Penang to Subang |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“Terrible experience”
C Wong (Singapore)
✅ Trip Verified | I wasn't allowed to do web check-in. I reached the airport at 6pm for a 9.15pm flight (short-haul 1 hr) only to find out that the flight has been rescheduled to 3.35am, there was no email notification, it was also not updated on live flight status for it's flight number. Firefly's official Singapore contact number listed on their website was no longer in use, as for the Malaysian number nobody picked up after 15 minutes of international call expenses. Terrible experience.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Singapore to Penang |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"inform me about my retime flight"
A Mahzan (Malaysia)
✅ Trip Verified | I received two times a message from Firefly that inform me about my retime flight. The worst thing i called customer service for reconfirm about the retime and I need to wait for almost 15 minutes before i can talk with the staff.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Penang to Subang |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |