"Had a great flight"
Luke Liam (Canada)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Vancouver to Bali via Manila |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never fly this airline again"
S Hayne (Australia)
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Brisbane to Manilla |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
9th April 2024 : Philippine Airlines response
Hi, S Hayne. Please allow us to extend our sincere apologies for the disruption to your travel plans caused by the cancellation of your flight. We prioritize our passenger's safety above all, sometimes, we even have to disrupt flights due to safety reasons. We hope for your kind understanding on this. However, we also understand that flight disruptions can cause significant stress and inconvenience, and we deeply regret any distress this may have caused. We assure you that our team is working diligently to minimize these inconveniences and to ensure that our passengers reach their destination safely. Regarding the inflight entertainment system, we would like to apologize if this has detracted from your travel experience. While the myPAL eSuite (embedded inflight entertainment system) may not be available on the utilized aircraft of your flight, please note that we have the myPAL Player which is an app that you may download on your personal devices to keep you entertained inflight. Although, we also understand your sentiments and we will have them forwarded to the relevant offices for their attention and assessment. We also acknowledge that we have let you down when you reached out for further assistance regarding your booking and we would like to try to make it up to you. Thus, please reach out to us through our PAL Help Page: https://www.philippineairlines.com/en/about-us/contact-us/customer-feedback so we can look into your concern further. Thank you very much.
"absolutely terrible service"
Ben Ward (United Kingdom)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Manila |
Date Flown | April 2024 |
Value For Money | 12345 |
Recommended | no |
8th April 2024 : Philippine Airlines response
Hi, Ben. We’re truly sorry to hear that this has been your experience with us. We understand how frustrating it can be to have your travel plans disrupted unexpectedly, especially when it almost jeopardized your wedding and we sincerely apologize for the inconvenience that this has caused you and your companions. We also acknowledge the importance of providing the best customer service possible, particularly in situations where flights are affected by disruptions, and we sincerely apologize for letting you down in this regard. Your disappointment and dissatisfaction with our customer service and the overall experience are valid, and we want you to know that we take your feedback seriously. We have taken note that you have already reached out to us via call and email, however, we are unable to assist you further without your specific details. Thus, may we kindly request that you reach out through our PAL Help Page: https://pal.my.site.com/s/? Thank you very much and we hope to hear from you.
"we had a great experience"
N Walden (Australia)
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Manila to Sydney |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
30th March 2024 : Philippine Airlines response
Hi, N Walden! Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a great overall experience with PAL during your recent flight, and that you found our lounge in Manila to be enjoyable with a tasty food selection. We're truly sorry to hear about the unpleasant experience you had with our ground staff in Manila. Rest assured, we take your feedback seriously and will address this matter internally to ensure that all our passengers receive the courteous service they deserve. On the brighter side, we're delighted to hear that you found our cabin crew to be one of the best, kind, and professional, providing you with multiple check-ins throughout the flight. We'll be sure to pass on your kind words to our crew members—they'll be thrilled to hear it! It's wonderful to hear that you found our seats comfortable and were able to get some rest during your flight. We're also glad to know that you enjoyed our in-flight entertainment system and movie selection. We apologize for any inconvenience caused by the wifi not working, and we'll be sure to look into this issue further. Regarding the food, we're sorry to hear that it didn't meet your expectations, especially if you ordered a special meal. We're continuously working to improve our meal options, including vegan choices, and your feedback will certainly be taken into consideration. Once again, thank you for sharing your experience with us. Your feedback is invaluable as we strive to provide the best possible service to all our passengers. We hope to welcome you on board again soon for another pleasant journey with us.
“On every flight our seats were changed”
Galia Suquet (Australia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Manila to Sydney |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
24th March 2024 : Philippine Airlines response
Hi, Galia. We understand your frustration and we truly regret the disappointment you've felt on your recent flights with us due to the changes in your seat reservations, lack of embedded inflight entertainment system and the legroom of our seats. We sincerely apologize for any inconvenience that this has caused you and your partner. We assure you that we take your feedback seriously and we'll have them forwarded to the relevant offices for their attention and service enhancement. However, allow us to share some insights on your raised concerns as well. With regards to the changes in your seat reservations, please note that circumstances due to safety, security, and operational concerns may require us to re-assign seats, regretfully sometimes even after boarding the aircraft. Should this occur, we will make sure to provide an alternative seat of the same value or refund your myPAL Seat Select payment if otherwise. If we were unable to do this, please do not hesitate to reach out through our PAL Help Page so we can assist you further regarding this: https://pal.my.site.com/s/. As for the absence of inflight entertainment on your Sydney flights, please be advised that the inflight entertainment system varies on the aircraft to be used for your flight. While the myPAL eSuite (embedded inflight entertainment system) may not be available on the utilized aircraft of your flight, please note that we have the myPAL Player which is an app that you may download on your personal devices to keep you entertained inflight. We highly appreciate taking the time to share your experience with us as it is feedback like yours that help us in our continuous service enhancement. Thank you and we hope that you'll give us another chance to provide you with the service that you deserve.
"$70 USD for an exit row seat"
13 reviews Andrew Tucker (Australia)
Aircraft | A321neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cebu to Perth via Manila |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st March 2024 : Philippine Airlines response
Hello, Andrew. Thank you for your feedback on your recent Philippine Airlines flight. We are truly sorry to learn that your experience has led you to consider not flying with us again. We sincerely apologize for the discomfort caused by the seat selection charges and the firmness of the standard seating. We understand your frustration with the additional cost for an exit row seat, particularly for a multi-leg journey. We're constantly evaluating our seating options and appreciate your feedback on seat comfort. While we're glad you found the flight and cabin crew services excellent, we're sad to hear about your experience at Manila Airport. To better understand the situation and identify areas for improvement, we would be grateful if you could share more details through our PAL Help Page: https://www.philippineairlines.com/en/about-us/contact-us/customer-feedback. We sincerely hope you'll consider Philippine Airlines for future travels. We're committed to providing a comfortable and enjoyable travel experience, and your feedback is valuable in helping us achieve that goal. Thank you.
"a cascade of inconveniences"
N Malardo (Canada)
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Bangkok to Manila |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
5th March 2024 : Philippine Airlines response
Hi, N Malardo. We understand how frustrating and disappointing your recent experience with us was and we sincerely apologize for the inconvenience that this has caused you. We aim to provide our passengers with seamless travel experiences and we truly regret that we have let you down on your recent flight with us. We make every effort to uphold our on-time performance, but the safety and well-being of our passengers is always our top priority. Thus, there are instances when we have to disrupt the flight due to safety or operational concerns. We assure you that we are continuously working to minimize these inconveniences and to provide necessary assistance, such as hotel accommodations to affected passengers. While we understand that we were able to provide this, we have taken note of your feedback regarding the hotel and we'll have them forwarded to the concerned offices for their attention and assessment. Regarding the damaged remote of your inflight entertainment system, we acknowledge that this may have detracted from your travel experience and we want to make it right. Thus, please reach out to our PAL Help Page so we can assist you further regarding this: https://pal.my.site.com/s/. Thank you very much and we hope that you'll give us another chance to provide you with the service that you deserve.
“poor food offering”
Heng Kei (Singapore)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Changi to Manila |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
25th February 2024 : Philippine Airlines response
Hi, Heng Kei. We're truly sorry to hear about your experience with us. We understand that long queues and slow check-in processes can be frustrating, and we sincerely apologize for any inconvenience caused. Providing efficient and seamless service is always our goal, and we regret that we fell short of your expectations in this regard. Your feedback on our food offering is also duly noted, and we appreciate your honesty. We're continuously working to improve our services, and your comments will certainly be taken into consideration as we strive to enhance the overall passenger experience. We hope for another opportunity to serve you better in the future.
"Service on-board was great"
10 reviews C Halpen (Saudi Arabia)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Riyadh to Manila |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
25th February 2024 : Philippine Airlines response
Hi there, C! We're delighted to hear that you had a pleasant experience with us, especially during the peak season. It's fantastic to know that you found our Business Class service great, and our crew hospitable and attentive. We strive to ensure that our passengers feel well taken care of throughout their journey. Your feedback on the food is duly noted. Rest assured, we continuously work on enhancing our services to meet and exceed your expectations. We look forward to welcoming you on board again soon!
"things that have to be improved"
Angelito Lazaro (Philippines)
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Honolulu to Manila |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th February 2024 : Philippine Airlines response
Hello, Angelito. Thank you for flying with us. We appreciate you taking the time to share your feedback with us. We apologize for the inconvenience you encountered with the in-flight services, particularly the malfunctioning moving map and Wi-Fi connectivity. Your feedback has been duly noted, and we will take proactive measures to ensure that such technical issues are addressed immediately in the future. Rest assured, we are committed to providing reliable and seamless services to enhance your travel experience. We are delighted to hear that you enjoyed our inflight entertainment system and found the food to be delicious. Your compliments regarding the quality of our meals and the provision of hot towels are greatly appreciated. Your constructive feedback regarding the absence of games onboard has been duly noted, and we will review our entertainment offerings to better cater to the preferences of our valued passengers. Once again, we thank you for your valuable feedback, and we look forward to welcoming you on board Philippine Airlines in the near future.