"personal and professional service"
Rosemary Sheehan (Australia)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Melbourne to Hobart |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th May 2024 : Rex Airlines response
Dear Rosemary Sheehan, Thank you for taking the time to share your compliments for Rex on Skytrax as well. We are so proud to hear that our Customer Contact Centre consultant was able to assist you. We are truly grateful for your support, and we look forward to welcoming you back on board in the near future. Kind regards, The Rex Team
"extremely kind gesture"
E Tate (Australia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th May 2024 : Rex Airlines response
Dear E Tate, Thank you for sharing your compliments here on skytrax. We are so proud to hear of the great customer service you received. We look forward to welcoming you and your wife back on-board in the future. Kind Regards, The Rex Team
"experience really was good"
S Garner (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd April 2024 : Rex Airlines response
Dear S Garner, Thank you for taking the time to share your positive feedback for Rex on Skytrax as well. We are truly grateful for your support and we look forward to welcoming you back on board in the near future. Kind regards, The Rex Team
"kindness and exceptional service"
David Adoni (Australia)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th April 2024 : Rex Airlines response
Dear David, Thank you for taking the time to write in your compliments on Skytrax. We are glad to hear about your positive feedback on the service provided by our Customer Service Officers and Flight Attendants. At Rex, we are committed to providing exceptional hospitality and reliability for our passengers. Thank you for your support, we look forward to welcoming you back on board a Rex flight in the future. Kind Regards, The Rex Team
"Boarding not regulated"
Andre Deramond (Australia)
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hobart to Melbourne |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th April 2024 : Rex Airlines response
Dear Andre Deramond, Thank you for taking the time to share your feedback on Skytrax. We can assure you that feedback, such as yours, is taken very seriously. We are always open to feedback on ways to elevate our level of service. Your feedback has been noted and forwarded to the relevant departments for their awareness. Once again, thank you for your review, and we hope to welcome you back on board a Rex flight in the future. Kind regards, The Rex Team
“staff just can’t do enough”
Mike White (Australia)
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Sydney to Brisbane |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
27th March 2024 : Rex Airlines response
Dear Mike, Thank you for taking the time to provide your feedback on Skytrax. We are delighted to hear that your travel with us was exceptional. At Rex, we strive towards providing great customer service and a seamless process for our passengers. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
“amazing customer service”
S Dee (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Melbourne to Sydney |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
26th March 2024 : Rex Airlines response
Dear S Dee, Thank you for taking the time to provide us with your feedback. We are delighted to hear you had a wonderful journey with us. We are proud to hear that our staff (both customer service officers and flight attendants) were able to make the experience memorable. At Rex, we are always proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind Regards, The Rex Team
“customer service is exceptional”
Rok Pirtovsek (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
15th February 2024 : Rex Airlines response
Dear Rok, Thank you for sharing your compliment here in Skytrax. We are glad to hear all the positive feedback with regards to your travel with us including the service provided both by our Customer Service Officers and Flight Attendants. We look forward to welcoming you back on board our flight soon! Kind Regards, The Rex Team
"Reliable, on time, comfortable"
Jo Porter (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Adelaide to Brisbane |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th February 2024 : Rex Airlines response
Dear Jo, We truly appreciate you writing in your compliments here in Skytrax as well. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
“Clean aircraft and efficient service”
Linda Lea (Australia)
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Sydney to Melbourne |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
1st February 2024 : Rex Airlines response
Dear Linda Lea, Thank you for taking the time to write your review on Skytrax. We are so grateful to receive your compliments, since one of the things we strive to do is to provide that extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness. Rest assured that we have shared your feedback to the relevant departments for awareness. You may also submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights so that we can know more about your experience. Kind regards, The Rex Team