"on time, crews ok"
M Nirov (Nepal)
✅ Trip Verified | Though a low cost airline, i feel ok to fly Bangkok to Phuket return 1 hour flight. Airport check in staff was ready in help, aircraft ok, on time, crews ok. Only thing is so called low carrier, flight ticket in compared to other must be too low cheaper.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“Another delayed flight”
P Craig (Australia)
Not Verified | Another delayed flight. Pathetic approach to customer service non existent. Look at the flight records usually late. Clearly the performance management system has failed. No air bridge bused out. If you are organised checking in on line you are put at the back of the plane no seat choice. It's below budget flying without the bargain price. I choose to fly Nok Air now.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Surat Thani to Bangkok |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a very bad managed company"
C Palino (Thailand)
✅ Trip Verified | First they delayed the flight, but I see that this is the norm for Thai Lion Air. I was charged 3k THB for the luggage at the counter, you'll think "why don't you take online before going to airport?" - because I checked on the website under "manage your booking" and the only options was to buy an insurance, no seat selection or baggage allowance. Please avoid if not necessary, is really a very bad managed company.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Chiang mai to Bangkok |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Shameful airline company"
Diana Andra Datcu (France)
Not Verified | I was supposed to fly on the 10th of february 2024 in the morning, so that I can make my connection by ferry to Koh Lipe. They canceled my morning flight, put me on an afternoon flight without my consent. I will lose the money for the ferry and the first hotel night booked in Koh Lipe, will have to pay another ferry the next day and also pay for one night in Hat Yai. I called the customer servie several times, NOBODY ANSWERS. I sent multiple emails, NOBODY WROTE BACK. Oh and if I want to change myself my flight to another day, of course I have to pay at least 40 euros of change fees. Also their phone app does not work, only error messages. Shameful airline company and they put shame to Thailand!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Hat Yai |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"tight and uncomfortable seats"
99 reviews Michael Schade (Belgium)
✅ Trip Verified | Flight delayed by an hour, no notification given to pax, no apologies or even an announcement by the cockpit made, old worn 737, friendly staff, tight and uncomfortable seats
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Krabi to Bangkok Don Mueng |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“this is clearly a complete money grab”
S Cottam (Thailand)
✅ Trip Verified | My full first name is Stuart. When my return Thai domestic flight was booked online with Thai Lion Air my name was automatically entered as Stu (the abbreviation I usually use). Ticket cot about US$80, I have travelled domestically under the name Stu many times before. However, I thought I'd better try to put it right, Thai Lion Air's 'helpful' response. 1) you cannot do this on line or by email. Must call the call centre. The cost will be about US$40 for a 'name change'. 2) On the 3rd attempt and after a 15 minute wait finally get a person at the call centre. "Ahhhh..you have to pay the US$40 fee for each leg as, technically, it is two seperate bookings?????" "But I booked it all at the same time????" "yes, but two flights, two different numbers" so have to pay double!!! I have no issue with a reasonable fee for a reasonable extra service but...this is clearly a complete money grab! Don’t fly with Thai Lion Air!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Khon Kaen to Don Mueang via Bangkok |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"airline not a good deal at all"
Matteo Ricioppo-Rees (Canada)
Not Verified | Our honeymoon trip. They charged us more money and delayed us by 5 hours. Than they delayed it another 2 hours. 7 hours total. We planned to get to Krabi afternoon and ended up getting to hotel after bus at 9 pm. So entire day was a waste of money thanks to Thai loan air. Overhead bins can accommodate normal sized bags but they have the smallest specification limited I seen on airline so they basically try to overcharge massive premiums on everyone. Makes the airline not a good deal at all. Zero water or crackers. Rough take off and landing. The biggest issue I had was the fact they wasted an entire day of our honeymoon though and charged us for it on top of it.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Krabi |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"There are better low budget carriers"
99 reviews Michael Schade (Germany)
✅ Trip Verified | Flight delayed by an hour, no communication about the delay at the airport. No announcement or apologies in the air, there was not even a single announcement by the cockpit about arrival time etc. Old and worn B738, with broken irritating flickering lights in the aisle. There are better low budget carriers flying this highly competitive route.
Aircraft | Boeing 738 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Krabi to Bangkok Don Mueng |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I was forced to pay B1,600 Bag fees"
W Ho (Singapore)
✅ Trip Verified | Poor ground staff & ground handling. At SIN, the flight arrived late and they did not notify passengers. Mostly terrible ground and cabin crew, very few friendly and helpful ones. From 15 July 2023 Promo ticket holders do not get free checked bags (20kg) and Agoda did not inform me. I was forced to pay B1,600 at DMK Bag fees cost more than my ticket. Last minute cancellations! 10 Oct. 2023 SL 100 (DMK-SIN) was canceled today. No emails, no notification I found out on the Agoda app.
Aircraft | Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Singapore to Bangkok |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Refund request online did not work"
Cara Kosack (Netherlands)
✅ Trip Verified | Our flight has been rescheduled from 19:10 to 9:10 am! The early plane was impossible to reach for us as we were on an island. Lion Air had cancelled 2 flights that day. Refund request online did not work and after a woman at the customer service has hung up on me. No-one picked up the phone anymore - even after being more than 30 minutes in the waiting line. So we basically lost our tickets.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Surat Thani to Bangkok |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |