Air India

Not Verified | Old Etihad plane completely worn out. IFE not working at least half of cabin. Broken tables. Broken toilets. Have flown Air India for some bizarre reason for 10 years. Will not fly on them again.

✅ Trip Verified | Terrible experience, super old Aircraft, dirty everywhere, flight attendants tried their best to make sure that everyone was happy. Never flying with them again. In Delhi airport at boarding time representatives of Air India asked me to pay 800USD for a Duty Free bag, however post terminal doesn’t work and they tried to ask for cash. They said any cash amount. I didn’t pay and they allowed us to board last minute.

✅ Trip Verified |   Air India is a shame to India, being a national carrier they are the disgrace to the country. My mother, who is a senior citizen and was operated recently was not provided with wheel chair services at Toronto airport even after booking in advance and asking for multiple times at the airport itself.

✅ Trip Verified | In March of 2024 I flew multiple international and domestic (India) flights with Air India. All flights were sold as “Business Class”. The Delhi to SFO plane was old, my seat was neither comfortable and the controls did not work. The food was pathetic and to top it off the flight attendants were not in any way attentive. Requests for food or drinks were either ignored or required two or three requests and up to a fifty minute wait time. The flight attendants were either not properly trained, over worked or simply did not care about passengers. Nothing one expects to be found in “Business Class” was apparent with Air India. In fact in my experience most domestic United States carriers premium economy far surpass anything I experienced with Air India Business Class on an international flight.

✅ Trip Verified | I was travelling on the morning flight from CCU to BOM and had bought this ticket at a discount rate and even though the flight was on the fuller side I was able to get through. Boarding started a bit late and we were in the aircraft for almost an hour due to the ATC congestion. For breakfast had opted for the veg option that included parathas with sabzi, a croissant along with yogurt and beverages. Landing was on time and baggage retrieval was swift. Overall had a good experience for the price that was paid.

✅ Trip Verified | I flew from AMS - Delhi / Delhi AMS in both flights I had the same bad experience. Would not recommend. Legroom poor, Entertainment was not working for the entire economy cabin. Air-conditioning not working, pilot had to apologize for the inconvenience. Disorganized boarding experience. No Wifi.

✅ Trip Verified | I recently traveled Business Class from London to Mumbai. Throughout the journey, I observed a significant disparity between the two sides of the plane. On one side, passengers were promptly served snacks, juice, and amenities kits, while the other side seemed to receive less attention. As a paying Business Class traveler, this inconsistency was quite evident and left me perplexed. Whenever I requested assistance from the flight attendants, their standard reply was, “We’ll take care of it for your side later.” Unfortunately, these assurances rarely translated into action. Whether it was headphones, desserts, or other amenities, the promised items often failed to materialize. Strongly urge the management to implement better checks and balances. Keeping track of items served to each passenger is essential. After all, we all paid for the same Business Class experience, and it’s disheartening to see such discrepancies.

✅ Trip Verified | Worst trip in a business class ever. Unable to flatten seat owing to mechanical failure and in flight entertainment was completely off the entire 17 hr flight. Wheelchair assistance was poor at both Delhi and Vancouver.

✅ Trip Verified | Worst experience! Food was awful, cabin crew were not very friendly, lights in the airline were switched off for most of the flight time, entertainment monitors did not work for most of the flight and delayed flight made me miss the connecting international flight. Flight staff at the Delhi Airport were even worse.

Not Verified | Worst airline I have travelled on. Flights are delayed because they don't have staff to check in passengers. Staff hardly speak English and they don't understand. They would change the gates any time without announcing on the speaker. Their staff came and spoke in his language to a passenger that the gate has change.