Avelo Airlines

✅ Trip Verified | We boarded a flight with a department of transportation approved (DOT-papered) service animal who's flown on every other airline. After checking in and providing all paperwork, and going through every check at the airport including at the gate, the flight stewardess refused to board the animal, after our family had been seated. DOT paperwork was provided upon airport check-in. Our entire family was removed from the flight, our checked bags were lost in BUR, and despite daily calls, Avelo supervisors will not return calls and their service say any refund requests were denied. We have received no credit or refund for checked bag fees (2), both flights for four people, or paid dog fee. We've now incurred no-show fees, lost all of our medications and valuables and to make matters worse, we were traveling due to major illness in the family. So a cheap, direct fare will gets you nothing if anything goes wrong. Do not fly, ever.

✅ Trip Verified | I booked, price went down so I rebooked. They didn't give me a refund. They put the money in escrow. I didn't know that so after 5 calls I got a refund but they need to rebook the flight. Upon receiving the conformation I noticed they got the date wrong. Another call. Then I noticed they didn't put on my check bags. Another call where they told me I have 2 checked bags but they needed to put the funds in seats? I said okay you must know what your doing. I was reassured. Got to the airport with my 86 year old mother, sir you need to pay $130 for the 2 checked bags. Long story longer and not wanting to hold up the line I agreed figuring I'll clear it up when I get home. 3 emails and 3 phone calls, no luck. I contacted the executive office and someone said they would resolve this. 5 emails and they closed my case. I sent all the proof. So a $237 flight cost me $397. Stay away I predict they will be gone in two years.

✅ Trip Verified | I never flew on Avelo. When we arrived at the airport in Burbank, the man agent for Avelo at the counter informed us we arrived too late for our luggage to be put on the plane. He went on to say that we could go to get the plane at the gate w/o our luggage; however he could not say that we would be able to get on the plane either! At that point, we decided the flight to Vegas would not be happening & we were informed that this flight was the only one they had all day. Later when I contacted Avelo by email requesting my refund, they repeatedly told me - That we were marked as No Shows - and therefore we were no eligible for any refunds. They to this day maintain that is/was the case. Clearly we were Cancels and NOT No Shows. I said ask your counterperson...he clearly not only saw us, but spoke to us multiple times. So BE AWARE - This airline does Not HONOR Their Refund Policy.

Not Verified | Unfortunately they were unable to provide the aisle chair to assist my husband off the plane at RDU. He had to walk unsafely to a wheelchair at the entrance to the plane. Not a good situation for a handicapped person trying to travel. Avelo monitors the same carry on multiple times for size including check in and at gate. They had multiple people at the gate who checked us more than once even though we already paid the extra fee for being .5 too tall. "it's the handle" They measure carryon and charge $65 if 1/2 inch too tall including handle or wheels. You have to keep proving you have paid. It feels predatory unfortunately. There's got to be a better way. The carryon fit very nicely under the seat in front of me without any question. I must say at check-in the agent Polly who charged us the carryon fee was graceful and kind and recognized she took me by surprise. Flight attendant Lisa was delightful. Flight was on time and felt safe which is most important. I recommend this airline for safety, at least it felt that way. However, travel with a handicapped person was very difficult and I would be very cautious. Re carry-on baggage, beware.

✅ Trip Verified | This is an awful airline with equally awful customer service. We missed a flight due to their inept employees, had to spend $2000 to fly home on a different airline, spent the night on an airport floor with two small children, and now their rules & regulations have somehow changed 3 times to accommodate their unwillingness to fix the problem. Horrible and cheap.

Not Verified |   I chose to fly with Avelo - simply because I live in DE. The prices were comparable to other major airlines - especially when you add in all the fees. I will never fly with them again. Our flight was cancelled (and understandably things happen with travel). There was nobody at the airport to assist - we received a text and $150 for a room per reservation. The cheapest room I could find was $200. This is a late departure originally, so you are in limbo. We were informed that the flight would depart the following day, at 7pm. That got pushed back to 9 and then 10, and finally 11. We board the plane and have to wait for fuel. At no point do the pilots or the flight crew apologize for the late flight….anytime I have traveled the company is very apologetic, not this airline. Then the captain comes on and says we have to wait for another plane. We have been on the plane for an hour now - captain comes back on and says we aren’t leaving because both pilots are over their legal flight times….they knew this was a possibility, yet the company proceeded. So we are all off the plane - no communication from Avelo (the poor gate reps). We finally get the test. Again, no assistance from the company with helping find rooms - it’s past midnight. So we are set to leave - Friday afternoon - original flight was Wed. Night. The customer service - from the company is lacking. The employees are kind but the flight crew seems very novice. They don’t have the fleet to fix their issues. It is definitely not work the hassle. Very disappointing.

Not Verified |   Be aware when booking with Avelo Airlines! Our group of 10 had their return flight changed by 11 hours without any reasonable alternatives offered. Our original flight time was 5:30 PM and changed to 6:30 AM. No other flights that day (Sunday) until Thursday of the next week. The customer service experience was also unhelpful. Consider other options before choosing this airline.

✅ Trip Verified | Absolute worst airline ever flown with. Flight 588 returning home has been delayed twice then canceled until the following day in the evening. Once again it’s now been delayed again to even later in the evening. Our dogs are being boarded and we have no one to pick them up, money is running low and Avelo had the audacity to offer a $150 voucher to hotel PER reservation. Three people cooped up in a one bedroom hotel…awkward. When I spoke to Avelo customer service rep she confirmed Avelo can not accommodate in any way shape or form besides voucher. No help with car rental, no hope with utilizing another flight to get home with another airline, no help with food, no nothing! Never ever again using this airline. Steer clear!

Not Verified |   Thanks for cancelling my flight an hour before departure and not offering me an easy refund or different flight out! Also, there’s a ton of hidden fees they charge for things other airlines include for free. Skip it and fly Southwest.

Not Verified | I had a death in my family and had to get to FL asap. A friend suggested Avelo. I went to a travel website and compared flights. Avelo had good times and saved me $40 - Great. So I booked the flights thru the travel website. Then I go to do the online check in thru the Avelo website and I see that a "carry-on" bag costs $60 EACH WAY just like a "checked bag." I call customer service in Texas. I explain what happened and she tells me that its only $45 for a carry-on if you book thru their website (still too much money for a carry-on.) I tell her how I booked my flights, and she tells me they don't do business with them, so it's not Avelo's fault I wasn't warned. I told her that's a pretty shady business practice, and she starts giving me a civics lesson, talking about how "this country was built on capitalism!" Well, Capitalism only works if the customer buys what you're offering. I cancelled my flights. You and Avelo can go to hell.