British Airways customer review
Jeff Suykerbuyk (Belgium)
08/5/2014 JFK-LHR-BRU. After the perfect outbound flight we thought that the inbound flight could not be the same. The lounge is JFK was very crowded and not really relaxed. Boarding was again relaxed with a perfect crew on the Upper deck friendly and relaxed. Slept nearly the all flight in perfect conditions. The flight LHR-BRU was delayed with more than 40 minutes but the captain excused humbly for the delay and gave us plenty of information. business cabin was full but the service on this short flight was more than excellent.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Andrew Allen (United Kingdom)
Belfast-Heathrow-Frankfurt return. Very impressed with the service and crew especially on the Frankfurt-Heathrow sections as the Belfast ones are only domestic but still excellent. I was impressed with the food which was a hot chicken dinner going out and afternoon tea on the return leg. The crew were really exceptional and make this airline as the seat pitch in Club Europe is poor. Their Galleries lounge in T5 is just OK being a bit of a cattle market compared to the Sukara longge in Frankfurt which was superb.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Jeff Suykerbuyk (Belgium)
2/5/2014 BRU-LHR-JFK. Short flight in business from Brussels to Heathrow was how a short business always has to be: excellent crew decent food flight was on time. Flight from LHR to JFK started in perfect conditions: First lounge in Terminal 5 (as a gold member) with excellent champagne and food and place. Boarding was smooth with helpful crew a nice drink to welcome us on board and to relax and a nice smile. In one word the start of a perfect flight in a full cabin landing on time in New York. This is how it always should be.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
S Snehal (India)
While different people have different experiences I wanted to share that I have mixed reviews both are great - one can be used as feedback while the other for pat on BA's backs! I was traveling BLR-LHR-SFO route on 9th of May 2014. The first flight from BLR-LHR was chaotic and as mentioned by others on this site most food options were exhausted by the end of the flight. I don't complain because I got my food choice. The flight staff had some really courteous people while some were pretty snobbish. The second flight is really what's worth mentioning - it was the most cheerful flight I have been on! The flight attendants were entertaining the pains of being on a second leg of a 24 hr journey was not felt. BA 287 flying on 9th May 2014 - fantastic flight. Food was okay - I loved the Lily O Brien chocolate mousse! Entertainment - its high time BA upgrades its entertainment systems. The audio was lousy and nothing was clear or audible even on the highest volume against the aircraft sounds.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Kathleen Kirby (United Kingdom)
Once again a good flight from LHR to Warsaw in an A320. Cabin crew were very efficient and friendly on both outbound and inbound flights. I was tempted to upgrade for £72 when I booked the flights but decided not to due to the good catering service on the flight and the shortish journey. The wraps have been replaced by a flat bread sandwich which is much better! Looking forward to my next flight!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
S Castleman (United Kingdom)
LGW-MRU-LGW in business. Outbound flight good with attentive staff return flight staff couldn't seem to care less had to ask for everything even water and coffee after lunch. Not what you expect in Club World from a 4 star carrier.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Thomas (Australia)
Caught a connection from Gatwick to Jersey and it was fine. A very short flight with very efficient and effective staff. Not much more I can say because we were up and out so quickly. I was travelling business and it is about time a little more space was made in the cabins. If you cannot cross your legs then why are you paying for business class seats?
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Loraine Droy (United Kingdom)
I have just been reviewing all the reviews on this website and it seems every evident to me that if you are booked in First class you will more than lightly have a great flight economy or premium is touch and go! If you want to take the risk I travel BA to Tampa premium economy three times a year the food is disgusting and I always sit in aisle 14 now if anyone has booked there seat in this aisle be warned they run out of choices on the menu when they get to you and they offer you an economy meal and quite frankly they do not care if you complain well I complained! Myself and the man seated next to me kept up the complaining and 15 mins later the steward comes up with two beef dishes. The crew had kept these meals for themselves. So be aware that if you are seated in aisle 14 bring your own food because you will not get a decent meal.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
S Goff (United Kingdom)
Flew from San Francisco to Heathrow London. Flight was delayed 3.5 hours the food particularly the breakfast was the worst I've had on an airline. The sets were very uncomfortable. I feel BA have a long way to catch up to the quality to other airlines such as Emirates and Qatar.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Tanmay Bhakta (Australia)
I flew Singapore to Sydney with them recently and it was the most horrible flying experience. At the boarding gate the staff were just so disorganised in getting the passengers on board that we had to wait for almost an hour before we got on. The plane was an old and tired 747-400 which had the dirtiest cabin I have seen. There was a stale smell lingering in the premium economy cabin. The seats were old worn out and lumpy despite being in premium economy. The inflight entertainment was a joke. The video quality was mediocre and the noise cancelling headphones were not working for most of the flight. The food was some strange fried rice which was bland. The crew were unfriendly they didn't serve drinks once throughout the flight. The worst part were the toilets smelly with a toilet bowl and sink choked with toilet paper. Overall I will never fly British Airways again unless I don't have any choice.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
