China Airlines

✅ Trip Verified |   China Airlines from LAX to Taipei to Manila was a terrible experience from beginning to end. Firstly the flight from LAX was delayed for over 1 hr for inexplicable reasons. Amazingly, despite this, it turned out that most of the luggage did not get put on the flight, something we didn't discover until after we cleared immigration and noticed that our luggage wasn't coming through on baggage 5. Imagine we were had a sign to go to baggage 5 and still most of us were not informed that the majority of the luggage never left LAX. So after waiting for 1/2 hr hoping that our luggage would show up, we then had to wait in another line for 30-45 mins. for an understaffed desk to hear our fate. We had 4 pcs of luggage to come from LA and were told that they were still in LA but promised that we should expect to get them flown from LA and should get them delivered to us the next evening. They promised to call that day later for an update and never did. We expected to arrive in Manila at about 1AM and left about 4AM because of all we had endured. We had to try so many times to hear the phone no. we were told to call, ring incessantly. Occasionally, someone would answer and we were told that a driver would deliver 2 items but no one showed up. Finally we got all 4 pcs together almost 48 hrs after we arrived. Oh, by the way, the 3 meals we got (2 to Taiepi and one Manila) were tasteless and unappetizing. We have traveled through the years on other Asian airlines, and now the first time on China Airlines, and China Airlines has by far the worst food. It didn't matter that the 3rd meal didn't have a 2nd option. My wife and I ordered different meals for the first leg, and both hated it. We arrived in Manila exhausted and hungry. Then China Airlines sent us each a survey (not sure if it was because of our atrocious experience or not). Regardless the first page which was only a cover page allowed us to click on English. However, the rest of the survey was only in Chinese. China Airlines get a 1/10 for getting us to Manila safely, but so do most other airlines. So they need to be judged on other things for which they failed miserably. My wife and I, and pretty much all the customers who arrived in Manila to only discover that their luggage was still in LA, unanimously agreed that even if they are the cheapest we will never use them again. And oh yes, one leg of a suitcase was broken.

Not Verified | An old Boeing 737-800 with the slightly dated interior and without the flat bed and personal entertainment. However for the short duration the space was comfortable. China Airlines allows passengers to use their smartphone or tablet to connect to inflight wifi and stream the TV/movie/music and also a flight map. I prefer this to a fix screen. The service on the flight was fantastic. From friendly welcome to meal service, the crew provided a first class service. Meal and drinks provided were of great quality. We took off on time and landed slightly early in Seoul.

Not Verified | I cannot praise China Airlines highly enough. I was just released from hospital and my mobility was poor. The ground crew were excellent and the hostesses on both legs of my flight couldn't do enough to make me comfortable and assist me. The planes were great and the leg room was fine for a big man. I enjoyed the food and it's quality was far better than many airlines.

✅ Trip Verified | Amazing. Actually exceeded all expectations. Spotless clean plane. Left early, arrived early. Crew were receptive and prompt. Love the A350, so spacious vs Boeing 787/777/A330. Price was far lower than competitors and better service. Used wifi, not fast but efficient.

✅ Trip Verified | Worst airline I have ever flown. Very unfriendly staff. After boarding the flight attendant checked the phones if we have flight mode. Later I got my drink in already used paper cup. Bread was not fresh as half was soft half super hard. Also it is like lowcost airlines - you need to pay for everything - there is no free internet like in other good airlines, you need to pay for seats in first or exit rows. When I wrote my experience to their Facebook chat they read it, but none responded to me. I expect at least something like we apologise for that. The staff took perfect care about Chinese speaking customers. Others were for them like people of the second category. Many items from duty free shop insert on screen you can purchase only flights within Asia and when is your delivery address in Asia. But they insert it on flight to Europe so it makes especially kids very upset that they want something and they can't get it.

✅ Trip Verified | Such a good flight from TPE-LHR. Very pleasantly surprised at the food and the comfort of the seat on this long haul flight considering I fly China Air in Asia a lot without the same level of comfort. The economy section was reasonably empty so they allowed an empty seat between most passengers which gave a lot of room. Wide range of movies - so much so I watched 6 movies on the trip. Bathrooms not very clean though. 2 meals provided and a bread roll at about 3 pm London time. Did not notice if water/drinks handed out aside from mealtimes.

✅ Trip Verified | Frankfurt – Taipei return in Economy. Check-in was fast and friendly. China Airlines is the only airline I know which allows you to take 2 checked bags in Economy. The cabin is amazing with very comfortable seats and enough legroom. Cabin staff was very friendly and attentive. They offered water during the whole flight and kept the lavatories clean. Two good hot meals were served and there were free snacks and drinks at the galley. Entertainment was okay with a reasonable selection of movies but I’ve seen better before. WIFI was also available at reasonable costs. All in all I had two very good flights with China Airlines.

✅ Trip Verified | Awful from start to finish. At check in 3 hours ahead of time I was advised I needed to book a flight leaving Taiwan to enter the country. This was not detailed at any stage of the booking process. Check in manager advised this was the responsibility of the travel agent - I pointed out I booked direct with China Airlines. WiFi at check in was too patchy to book and they wouldn't let me proceed to the business lounge to use their WiFi, which was the easiest solution by far. Instead I was eventually taken to their offices, upstairs at the other end of the check in hall. It took 30 minutes to book under a stressful situation and timeline running away fast. One member of staff in the office was very abrupt and rude. Immigration was slow, so I was now even more stressed and there was NO priority lane at security for business class. Check in staff didn't advise which business lounge, or its location, so I only got there 5 minutes before boarding, which was useless. Finally, boarding was late and they started boarding economy class first (who does that - what are we paying for?) so queries once again with everyone else. Finally got to my seat and found even though I was first to check in I'd been allocated a seat next to someone else, when for early check in, you'd expect they'd have placed me on my own. All in all this gets a 2 for it being a business class seat, but it's the lack of stress you pay for a business ticket on this type of short 2 hour journey. With that they failed miserable. Awful stressful trip from start to finish. No redeeming features at this price. Never again.

Not Verified | Hands down one of the worst airlines for customer service!! You take money off people who couldn’t make there flight with the promise of redeeming there return ticket for the set price you had mentioned on the phone! Once that was paid you slap an extra 7000nt on to the ticket price. Disgusting behaviour hang your head in shame! I’ll never use China Airlines again.

Not Verified | I had to cancel my booking because I made a mistake in my name. China Airlines has very struct rules, so I had to cancel and book a new flight. I cancelled in February and now, 9 months later, I still didn't receive the refund. It is almost impossible to contact them and they promised several to check it, but still no reaction at all!