easyJet

✅ Trip Verified |   Flight landed on-time despite late departure. Boarding was too early, so we had to wait in line until arriving passengers disembarked. Cabin crew was friendly. Clean airplane. Simple flight, nothing extra.

✅ Trip Verified | Flight delayed for 40 minutes, boarding started and we had to wait in the bus until the crew prepared the aircraft. Slim seats, with extra-payment for larger leg-space seats. Catering only for extra fee - no cash accepted, only card. No inflight entertainment, no device-charging possibility. A low-cost flight which fulfilled it’s job.

Not Verified | Awful! Flew from Berlin on 26/11/23. After purchasing hold storage space, was told by extremely rude check in staff, that my cabin sized bag was too big and charged €58, despite it fitting in bag measurements guide. Beware! They scam people by including small cabin bags, but have exorbitant charge for having a “large” cabin bag. If you don’t travel often you may fall fowl of this scam. Flight was also delayed, I will never use again.

✅ Trip Verified |   Great experience. Baggage drop was quick, boarding was smooth (speedy boarding was honoured), flight departed on time and landed slightly ahead of schedule. Onboard service was efficient and all staff were friendly (ground staff and cabin crew). Couldn't have asked for more, especially given the great price for the ticket. Looking forward to my next flight with them.

✅ Trip Verified | Easy baggage drop at Gatwick but boarding was disorganised. Onboard service was good and flight arrived on time. Seat was cramped and no space for bulkhead passengers to put hand luggage in overhead compartments nearby, so had to store them many rows behind!

✅ Trip Verified | Terrible airline with horrible online customer service. My flight from Milan to Prague itself was fine, but it was the issue I encountered a week beforehand which will be the reason I would never fly with Easyjet ever again. I was forced to cancel my flight from Naples to Athens due to an injury I sustained whilst on my European vacation. This flight was not refunded to me despite having purchased their travel insurance they offer when buying plane tickets on their website. When I made the claim they informed me that in the fine print of their terms and conditions, this travel insurance is only valid for Italian citizens. So essentially they sold me a service that they knew would not be valid if claimed by any international travellers. This sort of deceptive business tactics shows nothing less of the poor ethics this company has towards its customers.

✅ Trip Verified | Never fly with easyJet. Horrible customer service in Lisbon. They close their gates 1hr before flight time. So in order to make your flight on time please arrive 3hrs before your departure time. Missed our flight and lady at ticket office was charging us about $300 to put us on the next flight including our luggage price. I told her it’s too expensive so she advised to look online and book another flight. So that’s what I did since it was cheaper and better timing. I arrived to Barcelona to claim my luggage from my missed flight — turns out my luggage was still in Lisbon. Unbelievable. Nice guy in Barcelona did help. Everyone at Lisbon, at least 4 different customer agents did not help at all.

✅ Trip Verified | Outbound flight from Glasgow to Faro on 21/10.23 was about 15 minutes late but not noticeable, uneventful flight apart from a young child continually kicking the back of my seat and a parent who didn't know how to parent. Arrived early. Crew seemed upbeat and friendly. Return flight from Faro to Glasgow 28/10/23 was a different story. Faro was a disaster. Check in/baggage drop was at the very far end of the check in desks and was queued out the door. 1 person manning the desk. Eventually someone else appeared then the check in changed to Glasgow and Belfast with just 2 people manning it. The queue by this stage was crazy. Eventually they opened up more desks but took nearly an hour to drop off bags. Next was security, queued out again with only a few channels open. Took a further 25 mins to get through this. Then passport control, once again queued out with only a couple of desks open. I suspect had our hotel transfer not been early we could have easily missed the flight as we only ha a short time after arriving at the gate before boarding started. Flight was ok, apart from the usual lack of legroom and again, though departing a bit late, arrived early at Glasgow. Easyjet was ok but Faro Airport was a nightmare.

Not Verified |   Charged £48 per case at departure gate, because my wheels were too big to fit in sizing box. Never fly with them again.

✅ Trip Verified | During flight EZY8035, the 16.35 from Gatwick to Tenerife South on 18th July 2023, the seat (about 13c) of my son was given to another passenger. My son is a full-fare paying passenger (although less than 16 so I am writing this on their behalf). After boarding and takeoff as normal, the seat was momentarily vacated. A passenger in the same row lay down and started to occupy the seat. Neither my son nor I were asked for consent or even informed of this action. All I could tell was a passenger who looked as though they were recovering from a heavy night and wanted a lie down to recover. To enable this, my son had to sacrifice their seat for an indefinite length of time. I raised my issue with the aircrew. My concern was passed between two cabin crew and escalated to their superior. I was told that as I'd momentarily vacated, I had to maintain this status quo and sacrifice my son's seat. No alternative was offered. No timeframe was given. The only option I was presented was for both my son and I to squeeze into the same seat. It transpired the situation lasted for the majority of the flight. The FAA states "The safest place for your child ... is not in your lap". Yet this is the situation I found myself in and had to try to explain to my son. When I escalated my concerns, the best the senior cabin crew could offer was advice I should write to customer services and request a refund for my son's seat. I followed this advice. Easyjet has offered no refund at all and closed the case.