Emirates

Not Verified | Seats were very comfortable, very polite staff but the food quality has gone down significantly. Tasteless and overcooked. Not what it used to be when it was first launched.

✅ Trip Verified | Inbound flight to DXB was 16 years old A6-EWC 777-200 refurbished cabin which is comfortable. Cabin crew reflect good training, collaborative. Food is standard like others, did not use IFE during flight. Connected in Dubai for less than 30 minutes and disembarked to bus then terminal and surprisingly my luggage arrived to terminal destination.

Not Verified | Emirates left thousands of passengers stranded for up to 3 days in Dubai airport, some with children with no help or explanation. They have no contingency for rain and no interest in human care. They have provided no compensation for the impacted passengers. They claim that missing luggage was also due to the rain, they provide no help when things get tough and I will never be flying with them again. They also required me to fill out a medical form to board and they took zero notice of my one requirement (more drinking water than average) and, despite being able bodied, would not allow me to purchase the bulkhead seats after having spoken to me in person (a fit and healthy 35 year old with just a touch of hydrocephalus) due to the fact, and I’m quoting here I’m “disabled.”

✅ Trip Verified | Boarding fast despite seemingly full airplane. FA good and attentive. Departure delayed by 30 minutes. Outdated seat you need to press button 100 times to go to flat. Food quality is average. Internet not working, I have to spend time trying and trying. Bathrooms are clean however it was at the back of the airplane, front bathroom kept for first class, and every time i went i found 3-4 waiting, Toothbrush not available.

✅ Trip Verified | My friend and I were scheduled to fly from Prague to Bangkok on 18 Apr. The flight was delayed 4 times. We arrived 2.30 hours before departing time. After 1.30 hour wait and 2 very disorganized check-in counter change, the counter stopped taking in passenger. No explanation from the staff. We found out from a fellow passenger that the flight was not confirmed. I tried calling and contacting them online but both channels were too busy. We finally went to talk to the staff who couldn't confirm when we will be flying out. They told us that they could not confirm about our connecting flight in Dubai to Bangkok too. A two-to-three-days wait was probable. We finally had to cancel the flight and bought a new last-minute ticket from Qatar to get back home. We tried to get compensation on extra hotel charge and airfares but the airline is not taking any responsibility. Extremely poor management and definitely no sense of responsibility from the airline.

✅ Trip Verified | My sister and I travelled to Toronto via KLIA on 20th March 2024. The services were top notch. We travelled by economy class but were treated nicely by the stewardess. The food was great and we were fed quite frequently. When coming back on 4th April, we had a bad experience due to mistake done by Air Canada since we had 2 layovers and one of the layover had to travel via Air Canada.

✅ Trip Verified | As someone from the service industry as an Operations Manager, it is rather appalling the standard for this experience. Not only did the person attending our aisle forgotten our drink requests once, but twice! One of which i also have to take the drink order myself. Not only that, the flight attendant didn’t apologise on both occasions which are of different time stamps, that’s a poor representative of the airline and i believe this is rather basic. Moreover and unfortunately, screen on the seat was blank and was requesting assistance to resolve it. Was reassured that it will be troubleshoot in 10-15 minutes. Guess what? Wasn’t resolve throughout the remaining of the flight. And also, i believe it’s basic to walk down the aisle once in awhile at your respective section to check-in with the guests to see everything is alright and needs immediate attention, but am noticing a pattern on both occasions, to and fro Dubai and Singapore. Seems like they only service during food and drinks, then hide back in the staff area.

✅ Trip Verified | Great airplane, service and staff, especially when flying on the A380 with the bar. The seat is comfortable, crew is friendly and professional. The aircraft is clean. However the catering is a little disappointing. For such an expensive ticket I was expecting far better to be honest.

✅ Trip Verified | True color of organisation is discovered when time of need arise, and Emirates capability is discovered. Never fly Emirates again, do not recommend anyone to travel on Emirates - you will be left to dry. I checked onto EK421 with a 20 kg checked bag on 18th March from Perth Airport. Arrived at Dubai airport on the 19th morning, as of today after 3 days of being me hostage at Dubai airport - there's no information from Emirates airport staff on anything, no worry about my dietary needs, my medical needs, sorry about my personal & business plan). I am not allowed to access my essential needs & medication from checked-bag and they would not put me on to my next connecting flight. At Dubai Airport Emirates staff directed me and others to continuously watch out for the Gate number on the screen as the flight would be listed there (but they won't tell when), I and others kept waiting for hours for the flight to appear, they appear without gates, stay listed there and then gets canceled. Clearly Emirates are just listing ghost flights so they don't need to provide a hotel. I am now on airport for more than 36 hours, no hotel provided, no vegetarian food available, I now almost three days in the same pair of clothing, and my medication & other essentials are in a checked-in bag that Emirates staff don't even care and tell me anything on when it will be returned to me. Their pretext that this is due to rain is just made up, as of last few days Dubai has returned to normal, for sure essential airport services there shouldn't be hold up and the excuse of weather event is just hiding their lack of management ability.

✅ Trip Verified | Horrible service from start to finish. 6 hours delay. No communication. Unable ground staff and very rude. Lost baggage. I could spend hours making list of the problems. Will definitely change airline.