"Such a disappointment"
N Kolsov (United Kingdom)
✅ Trip Verified | Such a disappointment. It used to be my favourite airline, had flown so many times in Europe as well as to the US. Decided to go to Buenos Aires via Frankfurt. Both flights were during the night. Never again. They wanted all of us to sleep and not to bother the crew at night at all. Felt so intimidating when I had to ask for a drink as I couldn't sleep. Fly some other airline, as I will indeed in future. Good bye Lufthansa!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Buenos via Frankfurt |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never fly again by this company"
Olena Chumak (Czech Republic)
✅ Trip Verified | This was terrible. I will never fly again by this company. When I made my registration to fly back to Frankfurt from Dublin I needed to pay money for missing my flight to Dublin. And staff told me that he would not give me my tickets back if I didn't pay that. I paid for that. After that I forgot my credit card and I came back for it.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dublin to Frankfurt |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Avoid it if possible"
28 reviews Wolfgang Bernhart (Germany)
✅ Trip Verified | Avoid it if possible. Every other week flights are cancelled because of strikes, lots of delays (as today), waiting 1 hour at the understaffed SENATOR hotline, outdated seating and a webpage where you never can rebook online. Sometimes delays occur - but why it’s not possible to inform passengers before leaving the lounge to the gate?
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Stockholm to Frankfurt |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“a terrible experience”
Scott Brustein (United States)
Not Verified | I had a terrible experience with Lufthansa flying from Cairo to Newark. I was booked to fly at 1:45 AM on Saturday February 24 Cairo to Frankfurt to connect at 1:00PM to fly to Newark NJ business class. On Thursday February 22 after dinner - about 36 hours before the flight I was informed the flight from Frankfurt to Newark was cancelled! No flight was offered. I contacted Lufthansa and another Frankfurt to Newark flight was arranged but no seat assignment could be made. The following morning this flight had disappeared from the Lufthansa app. Contacted Lufthansa again and arrangements appeared for an Egypt air flight Cairo to Newark but no seat assignment could be made and could not confirm - now within 18 hours of flying. This flight then disappeared from the app. Contacted Lufthansa again. This time the customer service person on the phone when she couldn’t find a way to get me home simply hung up on me! I was on a tour of Egypt and the tour director had connections at the airport and finally got me on a flight from Frankfurt to Philadelphia - fortunately I took a cab to Newark so I didn’t have to get to Newark to get my car, but I live much closer to Newark than to Philadelphia and the cab ride back was considerably more expensive.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Cairo to Newark via Frankfurt |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Mediocre to horrible quality"
S Parschen (Germany)
✅ Trip Verified | Lufthansa is the worst airline ever. Mediocre to horrible quality, unmotivated staff and always on strike. The airline has raised ticket prices to outrageous levels and the quality they deliver for those inflated prices is worse then ever. The employees seem to be on strike all the time too. So there is no reliability for those inflated prices.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Amsterdam to Munich |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight experience is appalling"
T Manatos (Spain)
✅ Trip Verified | The flight experience is appalling. If they let you on board the service is miserable with poor quality inflight entertainment. I got an email of a seat change after paying for my seats. Luckily they told me at the gate the email went out by error? This is a company that is tired and dated and makes no effort to win over customers. Uncomfortable tight seats. My seat didn’t even have a seat pocket even though you pay for the extra leg room. All in all horrid.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Munich to San Francisco |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Absolutely shocking experience"
Helen Hallik (United Kingdom)
Not Verified | Absolutely shocking experience. I was asked to put my hand luggage in hold despite having a short layover. The flight was of course late and my luggage didn't make it to the final destination. I had to wait at the airport for 4 hours for the next flight to bring my luggage. I was flying for work and this meant I missed my evening meetings as everything was in my luggage. They could've taken anyone's luggage who just flew to the connection airport and everything would've been fine. I booked a national carrier as I thought it would be a better experience but I have to say this was worse than any of my Ryanair or Wizzair flights have been. The guy was practically shouting at me as well. Never again.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | London to Berlin via Munich |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"uneventful Lufthansa European flight"
56 reviews L Darten (Germany)
✅ Trip Verified | An uneventful Lufthansa European flight in economy. No service, except tiny bottle of water, and dull buy on board selection. We did not get on this flight the usual chocolate. Don’t know if it has been an exception because of some reason or if Lufthansa cancel this “perk”. I cannot check this on my scheduled return, as flight is cancelled because of strikes.
Aircraft | A319 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Frankfurt to Lyon |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"terrible customer service"
E Kealey (Canada)
✅ Trip Verified | My husband, step-daughter and I flew Lufthansa Toronto - Rome. On our return flight out of Florence, through Germany, the Florence flight was delayed and we missed the Germany flight to Toronto. We had paid for a business flight however, when a flight is delayed and rebooked by the airline, they put you in your original class, which was economy. We incurred many costs staying in Germany over night including the 3 upgrade fees and to this date (from July 2022), we have not received proper communication about our reimbursement claim, not have we received a penny. Lufthansa customer service, if they respond, tell you to be patient. It's now almost been two years and i'm owed over $2,000. Any enjoyment in flight was ruined by their terrible customer service and standing behind their brand
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Florence to Toronto via Frankfurt |
Date Flown | July 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“failed to help in any way”
O Anders (Romania)
✅ Trip Verified | Delays, cancellations, cramped seats, overheated meals, terrible cabin crew and refusal to pay compensation. Worst airline possible! Avoid them at all costs! Missed my connection because they didn't bring the airplane on time at the gate. Told cabin crew on the flight about the issue and they deflected by saying they will contact me at arrival. They didn't. Had to talk to the other carrier and arrange another flight to my final destination. Lufthansa failed to help in any way. What is worse, they refused to offer compensation for the missed connection and late arrival at the final destination. On the return leg the flight was cancelled and I was notified just 1 day before the departure date. Their live chat system doesn't have any humans, only a bot that will give you a rebooking offer and that's it. Take it or leave it I used to love flying with them a decade ago, but now they've become worse than lost cost companies! I will never fly with them again for fear of ending up stranded in an airport next time.
Aircraft | Boeing 747-800 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bucharest to Osaka via Frankfurt, Tokyo |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |