Malaysia Airlines

✅ Trip Verified | Terrible ground service for connecting flight. The first leg flight landed late due to bad weather, told the cabin crew and ground staff that we have connecting flight in 30 minutes. The cabin crew actually did help by informing the ground staff, however there were no ground staff waiting for us at our arrival gate. We had to ask a ground staff that passes by, but were no good help anyway. We were struggling to follow the airport signage heading to the connecting flight gate, but we made it at least. Fortunately, the connecting flight also delayed due to the weather (by 40 minutes!). The flight itself was great, cabin crew were friendly and the food served was delicious. The seat is quite hard and the IFE is sometime unresponsive. Overall, a mediocre flight.

✅ Trip Verified | Boarding was efficient and seamless. Got the IFE interior but I was too tired to watch any movies, only open the flight info display and slept most of the flight. The noodle with chicken was surprisingly excellent after having it several times over the years. However, the rest of the meal (bun, fruit, and pudding) was decent at best (could be worse I guess). The cabin crew were very friendly, though they were quite busy as there were VIPs in the flight.

✅ Trip Verified | The flight was on time and boarding went smoothly. The cabin crews were friendly and provided excellent hospitality. The interior of the flight was new and I like the blue color. The seat was pretty hard and it does not have headrest which is a shame. Legroom were fine for a 5'8 guy despite more seats than the previous interior. USB charging ports are available for each seat, but cannot be used during takeoff and landing. The airline replaced its IFE with MHstudio, which is a web-based streaming platform. You have to use your own device, connect to the inflight WIFI (pretty laggy), and open the website to enjoy the entertainments available. Options were great for movies, TV shows, and music. Unfortunately, there is no flight information visual display. The meal I chose was Salmon Frittata and it was pretty disappointing. The portion of the frittata was about 20% of the whole meal, along with one sausage and potato wedges. The pineapple bun and yogurt was decent. The fruit and salted peanut was the star of the meal.

✅ Trip Verified | The flight was delayed for about 30 minutes due to bad weather. Onboard is the old interior with IFE installed. Seat was slightly hard, and the IFE is sort of responsive. The cabin crew were great despite the late evening flight. Once cruising, the crew serves dinner where I chose chicken with rice. The meal was decent, hot rice and nicely cooked chicken, but slightly bland. The marble cake and salted peanut was excellent (as usual). Overall, the flight was decent for the airline's standard.

✅ Trip Verified | When arriving to destination, I noticed that the clothes in my suitcase were wet. My suitcase has a double zip and is a top brand. I remember the captain telling us in KUL that the flight was delayed due to heavy rain and delays in loading the luggage despite boarding completed. Also initially the flight was delayed by 2 hours. I send a message to Malaysia Airlines with photo of the wet clothes. They answered that they did not find any evidence on their side (meaning I was lying?) and that MA will not pay any compensation, that I never ask for. The only objective of my message was to improve passenger luggage handling. It's not about to happen in the future. So after 2 and half hours delay, we start the flight to Langkawi, and we get a small bag of peanuts and a bottle water.

✅ Trip Verified | All good, but food wasn't great and no entertainment on this flight. This is poor from Malaysia who are trying to cost cut probably due to pressures from AirAsia.

✅ Trip Verified | I recently traveled on Malaysia Airlines from Auckland to Colombo, and I wanted to share my feedback about my experience. The check-in process in Auckland was smooth and efficient, which was appreciated. I had booked and paid for extra legroom seats, but I noticed that many of the front-end extra seats were empty throughout the flight. This was disappointing as I had specifically paid extra for these seats for comfort. Furthermore, there was a problem with the entertainment unit in my seat, as the touch system was not functioning properly. Despite informing the flight attendants about the issue, I was told that it couldn't be fixed. As a result, I requested to move to a different seat with a functioning entertainment system. However, I was informed that there were no seats available, even though I noticed that there were empty seats in the front rows. I also observed a lady with an infant who was seated in front of us. Her mother, who was supposed to be seated in the front row with the infant bassinet, was moving around, leaving the infant unattended. I requested the flight attendant to ask the lady to return to her allocated seat so that we could use the empty seat for a working entertainment system. However, I was informed that they were unable to ask her to move. Overall, I was disappointed with the lack of assistance and the unavailability of the seats despite the circumstances.

✅ Trip Verified | My husband and I passed through Kuala Lumpur Airport on the last day of our honeymoon and had one of the worst days of our lives due to Malaysia Airlines and their terrible transfer desk and staff. Our flight was booked through SriLankan Airlines but the final flight was scheduled to be operated by Malaysia Airlines. At the check in desk in Male, Maldives, the Sri Lanka Airlines representative gave us the boarding passes for our first two flights and informed us we needed to ‘pick up the boarding passes for our third flight at the transfer desk in Colombo or Kuala Lumpur’. The rep did not say we weren’t checked in for this third flight, and confirmed our luggage was also due to make the full journey across the three flights without the need for us to collect or recheck baggage. At the Colombo Airport transfer desk the staff member told us we needed to collect our boarding passes in Kuala Lumpur, which was surprising as this information differed from what the first Sri Lanka Airlines rep told us in Male. Our flight from Colombo to KL landed around 25 minutes late and it then took around 15 minutes to disembark and reach the transfer desk at KLIA. We immediately went to the desk and got there around 7.40am. We spoke to someone on the right side of the desk (separate to the Malaysia Airlines section), and they asked to see our flight itinerary. Given our flight was due to be operated by Malaysia Airlines and the staff member had started serving someone else, we then saw there was a separate transfer desk for Malaysia Airlines. We immediately headed to the long queue at around 7.50am. Although the line was long, we expected it would move at a reasonable pace. After taking turns in the line to use the restroom, when my husband and I were both in the line waiting together we soon realised it was not moving. There was one staff member serving the huge number of passengers and seemingly requiring 10 minutes or more per passenger. We heard others around us talk of their flight time with the two women in front of us saying their flight was prior to ours. Passengers were pushing in the line with disorder in the queue. Many people jumped the line saying they still needed to check in or had children. There was also a very large group being served in one line and they appeared to be at the front of the queue for almost the entire time we were waiting. By the time we finally reached the front of the line around 9am, the staff member rudely spoke to us and told us we missed check in 25 minutes prior. We told her we were waiting over an hour in the queue to which she said she called our names, and she accused us of not being in the queue the entire time. The staff provided no resolution for us but to rebook our flights, so we proceeded to the gate regardless and again were turned away despite our gate still being open. We were given no option to board our flight.

✅ Trip Verified | I booked Asian vegetarian meal both ways however we were offered Hindu veg meal on 2 flights and non veg meal on return flights. Due to that none of us could eat anything excepts some fruits and croissants. Before my return i requested to have my meal changed to jain veg meals so we wont get meat served and on the ticket counter at Amritsar and again at Kuala Lumpur the staff confirmed that our jain meal is confirmed in system however in flight we were served with non veg meals both times . 2) on our arrival to India the whole flight missed their checked baggage's and my family received our baggage's a week after we reached India. In total 7 checked baggage were missing for more than a week before we received them. It had all our clothes, baby food, nappies etc. I had to buy everything including clothes (had wedding to attend) . We did not had anything with us as the aircraft from Kuala Lumpur to Amritsar was too small that staff had to put out carry bags with checked in luggage. Myself and my kids went out of airport with no jacket. Kuala Lumpur-Amritsar staff was very rude to all the passengers. As it was a very small plane there were no bassinets. Having a baby on lap i was unable to open the flap to keep the food tray and requested crew if i could sit at different seat as there were few lines which were totally empty for dinner as it will be easier for me to eat and keep my 1 year old baby on other seat. The crew bluntly refused and told me i am only allowed to use the seat i paid for. The solution i was offered was that my wife can eat whatever she could eat out of her plate while i hold the baby and then she can hold the child so that i can open the flap to put my tray and eat. When the meal was served (Hindu meal with chicken in it) out of it we could only eat fruits and dessert. For the above issues i put a complaint and filled feedback form which airline sent me but never heard anything back. For my return flight Amritsar to Kuala Lumpur i booked my seats in advance and paid for it so i don't have to go through the same. When i got my boarding pass the seats were different. When i requested to have the seat i paid for staff at airport could not do as they have already given those seats to someone else. So we had to suffer the same thing but at least crew was very accommodating except they could not find us any veg meal. On our return flight from Kuala Lumpur to Sydney was cancelled and we were given new boarding passes as we came out of the flight from Amritsar to Kuala Lumpur. They also provided us with breakfast vouchers, hotel. In my new boarding pass we didn’t receive bassinet as it was confirmed in my flight ticket. I approached transfer counter to confirm if we still have bassinet. the staff told me we don't have it and i need to pay for it. I had to beg the staff to give bassinet as its not our fault that flight is been cancelled. Finally after some time they decided to provide my wife with bassinet but we had to sit in different compartments now.

✅ Trip Verified | Overall, the flight was great with very friendly and nice crews on both my return flights. There was once when we flew over the Indonesian airspace and the turbulence was quite bad and felt like dying, the crews were very attentive and look out for me a lot. I am seriously very touched about it. Entertainment wise was alright, they have some blockbuster movies, overall it was okay. During my 8 hours flight, I was given 1 hot meal, 1 snack such as pastry or sandwiches and also the famous MAS peanuts. The food option was great as well. The cabin cleanliness was good especially the toilet. I was also given blanket and pillow during the flight.