Pegasus Airlines

✅ Trip Verified | A delay in the return flight (2,5 hours) was absolutely poorly handled, no reason given, at the booth the rude personel were not willing to give any contact information. On contacting them by E-mail to request a certificate for the delay, I got a ridiculous standard E-mail back.

Not Verified | Our flight was delayed 3 times. We got stuck in the airport for hours with no notification. Avoid Pegasus Airlines at all cost. First and last time flying with them.

Not Verified | Worst airline, was a horrible experience. It’s the first and definitely the last time!!! I had 2 flights with this airline and both were late. They don't even offer water. The staff only speak Turkish, no smile, not welcoming! I recommend to everyone, please you can pay a bit more to have a better airline.

✅ Trip Verified | Pegasus is amongst my favorite low-cost airlines anywhere. Never been disappointed yet. Outstanding cabin crew. Satisfactory food and drink selection. Punctual take-off and landing. Ground crew needs a little improvement. Overall: Great value. Easily recommended.

✅ Trip Verified | Terrible experience with this airline. Arrived 2.5h before to the check in counter, they took 1:45h to do the check in, they were super unprofessional. Had to run and go through a lot of trouble to be able to catch the flight. Terrible experience. Better to pay more and be safe.

✅ Trip Verified | We took a flight from London to Dubai and had to change a flight in Istanbul. The flight departed late by 50 minutes. The staff made no effort to welcome any passengers onboard. On the way I asked for a glass of water and was refused, was told pay £2 and buy a bottle. A totally unprofessional staff with no basic knowledge of how to treat their customers. Again the flight that we took from Istanbul was delayed by 25 minutes. On reaching Dubai we found one of our luggage was missing. It was not loaded from Istanbul, and were told it will come after 24 hours. DONT EVEN TRAVEL FOR FREE ON THIS AIRLINE.

Not Verified | I am not complaining about the flights although there seems to be more and more delays. I find the Pegasus customer service about as low as you can go, they don't seem to understand basic English and the response time is catastrophic. Their so called special offers for discounts are non existent.

✅ Trip Verified | Horrible. This airline can’t operate a flight without delay. This is my third flight with them in the past two weeks and all of them were delayed. Insufficient and rude staff. Amateur service. This is the cheapest airline but avoid it if you can. Your plans will be delayed so you will have to pay extra anyway. Avoid Pegasus Airlines.

✅ Trip Verified | Worst airline ever. All flights I took with them (4 flights total) were late by at least an hour. No food, no comfort, no service, no nothing. Its like taking a bus. Talking to staff was a nightmare, they barely spoke any language other than turkish.

✅ Trip Verified |  Departure from Germany to Turkey was about an hour delayed, the second plane from Turkey was 50 minutes delayed. We were asked on the flight from Istanbul to Beirut to pay 40€ extra for each bag we carry, no mattet what it is. The problem with that, is that we came with the same airflight company in the first flight from Germany to Turkey, and we were not demanded to pay, so who can explain the difference in rules since we are talking about the same company, two flights, same day. I did not get any receipt, what made me question the legetimacy of what they did. One employee wanted to put a label bag tag on my plastic bag that had only biscuits, which was personal property just like a purse, which I also had to pay 40€ for, for a rule I doubt that exist and also when it exists that mistreatment can not be justifible.