"What a horrible experience"
Marie-Pier Bellemare (Iceland)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Baltimore to Reykjavik |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
13th February 2024 : PLAY response
Thank you for taking the time to write us a review. We're sorry to hear about your lost baggage and the lengthy time it has taken for your claim to be finalized. We see in our system that the claim was paid out 22 days ago. If you need any further help, please reply directly to your claim. Again, thank you for your feedback.
“Deeply regret booking a flight with them”
W Murphy (New Zealand)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Keflavik, Iceland to London |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
9th January 2024 : PLAY response
Thank you for your review. We’re sorry to hear that you are dissatisfied regarding your experience with PLAY. We are always interested in hearing how our passengers experience our services and take everything stated into careful consideration. Again, thank you for your feedback!
"Will never fly with Play again"
Eyjólfur Jónsson (Iceland)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Keflavik to Tenerife |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
9th January 2024 : PLAY response
Thank you for your review. We’re sorry to hear that you are dissatisfied regarding your experience with PLAY. We are always interested in hearing how our passengers experience our services and take everything stated into careful consideration. Again, thank you for your feedback!
"$36 for 1 overweight kilo"
Chloe Dupuis (France)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Boston to Paris via Reykjavik |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
9th January 2024 : PLAY response
Thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"pleased with the overall experience"
D Larton (United States)
Aircraft | A320 / A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Baltimore to Paris via Keflavik |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th December 2023 : PLAY response
Thank you for taking the time to write us a review. We're happy to hear you had an overall good journey with us and hope to welcome you on board again in the future.
“Not impressed at all”
W Saunders (Ireland)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ireland to Iceland via Copenhagen |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
14th December 2023 : PLAY response
Thank you so much for taking the time to share your experience with us. We certainly strive to deliver the best service possible and we are very sorry to hear that you were dissatisfied with our service on your recent travels with us. We appreciate your feedback and really hope you will give us another chance in the future.
"system was not working"
K Richards (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Washington via Keflavik |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
14th December 2023 : PLAY response
Thank you for your review. We’re sorry to hear that you are dissatisfied regarding your experience with PLAY. We are always interested in hearing how our passengers experience our services and take everything stated into careful consideration. Again, thank you for your feedback!
“Always friendly flight crews”
A Shaw (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Washington DC to Barcelona via Keflavik |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th December 2023 : PLAY response
Thank you so much for choosing to fly with PLAY! Our aim is to provide great customer service so we truly appreciate feedback like this - looking forward to welcoming you on board again in the future!
"all of the flights were on time"
K Roberts (Canada)
Aircraft | A320neo and A321neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Glasgow via Reykjavík |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th December 2023 : PLAY response
Thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
“their website is impossible to navigate”
C Davidson (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Iceland via New York |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
14th December 2023 : PLAY response
Thank you for your feedback. We’re sorry to hear that you are dissatisfied regarding your experience with PLAY. We understand that delayed or canceled flights, and missed connections, are far from ideal. We want to offer our sincerest apologies for this unfortunate disruption to your travel plans. In these kinds of situations, we do our best to ensure that passengers are transported to their final destinations as quickly as possible. We work in accordance with EU regulation no. 261/2004 when assessing passenger rights for compensation due to flight disruption. If a flight is disrupted due to weather compensation is not applicable. We are always interested in hearing how our passengers experience our services and take everything stated into careful consideration. Again, thank you for your feedback!