Singapore Airlines

SQ478 to Johannesburg on 18 June 2013 and returned on SQ479 (departing Johannesburg 20 June). Flight scheduled to leave Singapore around 1am and due to some aircraft problems after boarding we had to return to the terminal and wait for a new aircraft. Flight resumed close to 7am. SIA arranged for refreshments immediately as well as pillows and blankets for our wait at the new boarding gate. My biggest compliment is the crew. The same crew served us on the flight back.

Rome to Singapore and back is serviced by old 777-200 with old seats and the seats do not recline completely. I have friends that are flying Qatar to Singapore because of better aircraft's. I fly business class to Singapore every 6 months and I am seriously thinking of changing airlines or fly to Singapore via London to fly the A380. Returned Singapore to Rome on SQ366 Aug 4.

Travelled for the first time with Singapore to New Zealand a very long trip. The cabin staff were excellent friendly helpful always ready to have a laugh. The food by and large was fine especially for Economy and the choice of Inflight entertainment was very good. The crew made what could have been a grisly experience into an enjoyable one. Seats were fairly cramped in economy.

SIN-HND-SIN. Both flights outbound and inbound were great cabin and toilets were clean crew members were friendly and in-flight entertainment system was awesome. Will definitely fly Singapore Airlines again good job and keep up the good work Singapore Airlines!

Used SQ for our trip to Vietnam. Lived up to their reputation on all 4 flights. A380 on the 2 longer sectors which was a comfortable journey and found seats and legroom both ok. Older B777/200 on shorter flights which are showing some age but are very well maintained. Food was plentiful and actually quite nice for airline food. Plenty to drink and regular drink runs carried out. IFE had plenty of variety to keep us amused. Crew members polite and friendly. A little more expensive than some other carriers but well worth it for the little extra we paid. Overall would recommend and will always be our first option providing price is reasonable.

Business Class Sydney - Singapore - Delhi / Mumbai - Singapore - Brisbane. Sydney to Singapore was the only leg which had the newer style business class seats (which are good) although in seat power was not working for the entire duration of the flight. Each of the other legs were on dated planes with the older style business seats (not so great). Of particular concern was the Singapore - Brisbane flight where the seat and its surrounds were visibly dirty. My biggest gripe was the Mumbai - Singapore night time flight. Upon boarding the crew handed out menus and asked if I wanted to be disturbed to eat dinner - which I did after the atrocious Mumbai lounge experience (standing room only). Sure enough I fall asleep and wake up when tables are being set for dinner - I request my meal only to be told that they hadn't heated anything for me so I would just have to wait until after they had served everyone else. No offer of a drink or anything from the crew. Being a late night flight the idea of starting dinner 45 minutes after everyone else was not good. I ended up having to ask the crew to give me a bread roll and that the only food I got! Will never fly again.

We flew on 4 long-haul legs in June and July business class. Service was friendly and efficient throughout. The meals were well-considered: light dishes were available for every meal plenty to eat and drink. The seats however were not to our satisfaction. There's heaps of room but the back of the seat is straight and the headrest pushes your head forward. The recline angle is small and the adjustable footrest is useless. There is a footstool but I am 173cm tall (5' 8") and it was too far away for me to use comfortably. So I spent much of the time trying to find a comfortable sitting position. The seat converts to a flat bed and in this position it is fine for sleeping. SIA uses other airlines' lounges in many airports. I hope they don't use United again because their lounge in Melbourne hasn't been updated since discos were fashionable. (SIA's lounge in MEL was being renovated).

LHR-SIN and return on A380. Flight from LHR was on time and all expected services on board. Economy seat in the main cabin on this leg of the flight was reasonable but a little cramped when compared to other airlines. Meal and beverage service was ok but ran out of choice for meal. Entertainment service was excellent. On the return leg with seat in upper deck felt slightly less cramped but seats not the most comfortable for long haul flight. Meal and beverage service was good. Entertainment system was ok programming constantly jerked and froze but was viewable. The disappointment with the flights was the baggage allowance which was small at 20kg when compared with other airlines which offer 32kg.

Recent return Perth - Singapore - (Munich) - Manchester economy. All flights on time exit seats on all flights good food and drinks as required. Excellent / helpful staff. What more could you really ask good old fashioned economy long may it continue. The 777's are showing age somewhat.

Third time I have flown Singapore Airlines from Heathrow Intl to Changi Intl. My overall experience with them has always been satisfactory or above however there are a few issues. The appearance of the cabin is exceptional. Pleasant settings with artwork and during the festive season decorations above windows. I find the seats to be quite comfortable and have plenty of leg space in front of me. Staff are happy to help and are very pleasant. Now the negatives: I find compared with Qantas the in flight entertainment system to be limited. Generally there isn't a great deal of movies to choose from and the TV series they offer are rarely complete series only offering a few episodes. The food isn't that great if you're not a fan of eastern cuisine just wish they would offer a western option every now and then. Overall I would say its a close call between Qantas and SQ for economy and would say Qantas has the edge.