SriLankan Airlines

✅ Trip Verified | Disgrace of a national carrier. Malfunctioning seats, all 4 flights in my round trip were delayed, extremely unclean and unhygienic cabin. When customer care was emailed was sent a message they would look into it and they never got back to me.

✅ Trip Verified | Check in at LHR was easy and efficient. We chose to use the Cathay Pacific lounge which was excellent. Boarding of this full flight was very quick and started early. It was well organised. On board prompt welcome from both cabin crew and service director. Invited to cockpit to meet flight crew who were an absolute delight. Pre departure drinks service was good. We were ready to go 15 minutes early and pushed back from stand on time. Once airborne drinks and nuts served followed by 4 course lunch. This was all fine. Not the best meal service ever but no major deficiencies. After lunch settled back and watched some films. Slept for a while over Middle East. Lie flat is not the most comfortable but was fine. Second meal service was dinner which was a good call as airlines do this better than breakfast. I enjoyed tea mid flight. Being a major tea producing nation , Sri Lankan take a real pride in their tea service. Not only is there an expansive collection but it’s brewed well and served with flair. On time arrival into Colombo. The Serendib lounge there was adequate. On time departure to Male with excellent meal service on such a short flight together with pre departure beverages. Far better than European short haul. Overall, a good flight. Staff all a delight. Product reasonable. The aircraft are starting to age a little and this will need attention over the next 18 months or so

✅ Trip Verified | I have tried multiple times to get an invoice for my travel - multiple emails, phone calls etc yet to receive a response. I do not understand why a major international airline cannot provide an invoice for travel. I went on business class and whilst the cabin crew were friendly, there really was nothing else to comment on positively.

✅ Trip Verified | Via Silk Route for business, not that silky. Luggage screened, passports/tickets verified then 45 minutes wait for boarding pass. Why so long? Finally at gate, further screening then trapped in a room with inadequate seating. Many, like us, had to sit on the floor. No water, no toilets, no communication as to why we were late boarding. At 2am not fun. Then another 30 minutes waiting before take off. 100% full business class. On board, the crew were nice, the seats narrow and when reclined the joins stuck into my back. Also noticeably only superficially clean. Very cold cabin on this return journey. The entertainment selection was not as good as the flight to Colombo. The food was ok, breakfast better than dinner. No real storage around the seat. The headphones supplied were dreadful. The toilets were not kept clean, very disappointing. I would not choose this airline again.

Not Verified | This journey turned out to be quite a catastrophic experience. Initially, SriLankan Airlines abruptly canceled our Seoul Incheon to Colombo flight just four days before departure. Attempts to reach them from Korea were futile, as they remained unresponsive to our emails sent through the website. The alternative they provided, a flight via Tokyo with a three-day delay, was impractical. Resorting to personal connections in France, I managed to secure another flight through Bangkok, but this came with no compensation, and we had to cover our hotel expenses in Bangkok ourselves. The return journey was even more distressing, with the plane experiencing significant delays and minimal information provided. At Colombo airport, the staff seemed uninformed about the situation, and they didn't offer water and food to children until we expressed our dissatisfaction assertively. If you want to safeguard your vacation, I strongly advise against choosing this airline unless you have ample time to spare in this remarkable country.

Not Verified | We flew Sri Lankan Airlines from Colombo to Frankfurt on January 5, 2024. The flight left Colombo Airport almost three hours late. Although it was an 11 hour flight, they made no attempt to make up for lost time. So we arrived in Frankfurt three hours late, and as a result we missed our connecting flight to the US. There was no one from the Sri Lankan Airlines at the Frankfurt Airport to help us rebook our flight. We were completely abandoned by the Sri Lankan Airlines. Finally a kind local travel agent helped us out. Later we read that this kind of lateness is typical with this airline. We will never fly with them again!

✅ Trip Verified | Possibly the worst managed and most inefficient airline imaginable. I flew in a party of 5 from Sydney to Colombo on xmas eve - the A330 was ageing with broken seats, mono headsets and very poor selection of entertainment options though the service in the air pleasant and helpful. Trying to change seating configuration for our return flight whilst in Colombo (no online option) was woeful with entirely uninformed ground staff and no coherent system apparent. Our return flight to Sydney via Melbourne from Colombo on Jan 5 was just about the worst flying experience you could have - initially the flight was delayed from the scheduled departure time of 00:35 to 04:30 with the flight eventually leaving at 06:00. Once again the ground staff at Colombo appeared to have little to no knowledge of process by instructing passengers that baggage would be routed directly to the final destination in Australia. The Australian requirements are abundantly clear that passengers must collect bags at the first port of entry prior to proceeding to other domestic destinations within Australia. This misinformation by sri lankan airlines staff caused unnecessary confusion for passengers. When we did finally arrive in Melbourne we were advised that there was a “tactical error” with the baggage handling and there would be a further delay (approximately 40 mins). Once we had our baggage we had to find our way to the one Sri Lankan check in desk to queue again to receive a hotel voucher as most of the flight had missed onward connecting flights. We arrived after further queuing for a transfer vehicle at the hotel to be given a voucher for $25 for dinner. By this time it was midnight in Melbourne with no restaurant open in the hotel to get food. We then had to get up and check out of the hotel at 4am to get our flight to Sydney - this was too early to use the voucher for breakfast so the end result was no food was provided to passengers. We finally boarded our Qantas flight to Sydney at 6am on Saturday 6 January. Sri Lankan airlines should be ashamed of their disgraceful lack of customer service, the complete absence of any accurate information and the alarming level of obvious inefficiency and ineptitude in their operations management. Finally when I enquired about the airline’s performance noting that every Sri Lankan flight from Australia to Sri Lanka in the preceding week was delayed, I was informed that it was due to “procedural issues”. This airline has no capacity to operate on an international stage and should be avoided at all costs.

✅ Trip Verified |  Return flight is already 4 hrs late. Outward bound was 24 hrs late. Food voucher is for un edible curry with no choice. We will be claiming our alternative. We were put up in a hotel with fixed meals of really rubbish quality. No airline rep in sight and phone support finished at 5 - a disgrace with 300 passengers looking for alternative flights. Online the plane was very poorly maintained with many video systems broken. We will not fly Srilankan Airlines again.

✅ Trip Verified | Most useless airline in the world, always delayed, no information on delays. Broken seats, bad smell in the flight, ground staff are horrible. It is a disaster, don’t travel on Sri Lankan Airlines.

Not Verified | Worst airline. The app does not accept my trips. Tried to check in for my flight back to Colombo. Not accepting seat reservations. When I contacted them by email they had the cheek to reply that it is a courtesy reminder from them and reminding me to check-in. I emailed again to say that it is not accepting my seat reservations and that I am a wheelchair passenger and need to sit next to my travelling companion. Still waiting to hear from them. I don't use SriLankan Airlines for long haul flights anymore as they one of the worst airline for efficiency.