Virgin Australia

Abu Dhabi to Sydney on V Australia in Business Class. I was very disappointed with the Business seat configuration for lack of privacy. Food was great however limited free dining options and some wines were claimed to not be served on the sector despite no indication of that in the menu. Waited 20 minutes after getting on board to even be asked if I wanted a drink! Waited and waited for another despite there only being 16 people in the cabin. This was an Etihad Airways codeshare but it should not mean reduction in quality or service!

Business Class LAX-Brisbane-LAX. 2x3x2 seating seat/bed comfortable with excellent IFE. Inflight service and food is excellent and superior to other carriers on this route. The menu is extensive. Wonderful presentation and taste. There is a non stop bar. Staff seem to love their job.

Flying to Christchurch New Zealand following the earthquake. The government has issued no non essential travel warnings there are shortages of water sewage problems and many wounded souls - we asked to re-route to another NZ city. Our hotel is no longer standing. All other hotels anywhere near that area are full and much needed for emergency workers and victims. V Australia is refusing to re-route us - unless we want to pay $3700 to change our two tickets. Unbelievable. It appears that V Australia is encouraging people to go into a disaster zone. The customer service people on the phone have been insensitive.

They changed my flight from LAX to Melbourne and never let me know. I had just arrived in LA after a 6 hour flight went to check in and the people at the counter just laughed and said "that flight doesn't exist". I gave them the Eticket and they said " just this week they changed the schedule your flight doesn't leave until tomorrow". They never sent an email called or even apologised. So now I'm being re-routed through Brisbane and my 27 hour trip has just blown out to 33 hours with an extra stop! If you want to get to where you're going on schedule do not fly this airline.

Frankfurt to Abu Dhabi on Etihad was great but then got surprise of V Australia from Abu Dhabi to Sydney. The crew were fantastic and V Australia have lifted their game. Cannot speak highly enough of this carrier.

LAX-SYD-LAX. Business Class both ways. Best flights I've had. Virgin Blue domestic legs were in Premium Economy and exceeded my expectations. US carriers (Domestic) could learn a thing or two from Blue.

Phuket to Brisbane and was upgraded from Premium Economy to Business. Excellent from the champagne offered after boarding to the superb menu. They have a bar where you can sit and have drinks whilst the staff made up the bed. I am just sorry they are discontinuing this route - all in all this was a terrific flight.

MEL-SYD-LAX easy transfer with Virgin Blue. great new aircraft wonderful staff food and entertainment. Flew Emirates later on VAustralia a clear winner.

Business Class Melbourne-Phuket. We liked the cabin crew and food was quite good. Found the seats comfortable and appreciated the noise cancelling headphones. My family of two children and grandchildren were allowed to share the Business class lounge prior to departure. We were shocked to find on our return that we had been downgraded from Business Class to Premium economy. The seating was awful. We do not know how we could travel with this airline again since there is no guarantee that the same will not happen in the future.

BNE to Phuket Business class. My partner and I have flown this route with V 3 times in 12 months and been in Business Class Row 5 (very private single Business VIP row with own partition for privacy) and Premium Economy. We both hold Silver so we are supporters of the Virgin group but not fanatics. IF the new CEO wants to drag V group into a full service carrier then the Business Class service training must be improved. The cabin is fine seats pretty good but bit narrow food actually reasonable too (unlike other reviewers I thought it compared OK). But the cabin crew are treating the Business cabin as an extension of Economy. We had to press the call button 3 times on one occasion. Very little close attention to passenger wishes or pre-empting them we felt the crew were controlling the cabin to suit their work flow rather than serve us. The work related noise the crew make the whole night is appalling. I suggest they train up Business crew only. Yes you can get cheaper Business seats on V Australia but then don’t call it Business Class or raise the standard and price.